Chapter 14 - communication

  1. the exchange of information between a sender and a receiver and the inference of meaning between the individuals involved
  2. communication as a pipline in which information and meaning are transferred from person to person
    conduit model
  3. proccess in which receivers create their own meaning
    perceptual model of communication
  4. person waiting to communicate the information
  5. translating thoughts into code or language that can be understood by others
  6. depends on nature of the message, its intended purpose, the audience, proximity to the audience, time constraints, and personal skills and preferences
    selecting a medium
  7. decoding occurs when receivers receive a message
    decoding and creating meaning
  8. interference with the transmission and understanding of a message
  9. anything that interferes with the transmissio nand understanding of a message
  10. any individual attributes that hinder communication
    personal barriers
  11. the ability to communicate effectively in specific situations
    communication competence
  12. pushing hard without attacking permits other to influence outcome; expressive and self enhancing without intruding on others
  13. taking advantage of others; expressive and self-enhancing at other's expense
  14. encouraging others to take advantage of us
  15. messages sent outside of the written or spoken word
    non verbal communication
  16. the process of actively decoding and interpreting verbal messages
  17. listens in a relaxed manner, preferring to listen for pleasure, entertainment, or inspiration
    appreciateive listener
  18. interpret messages by focusing on the emotions and body language being displayed by the speaker as well as the presentation media
    empathetic listeners
  19. makes sense of a message by first organizing specific thouths and actions and then integrates this information by focusing on relationships amond ideas
    comprehensive listener
  20. attempt to understand the main message and determine important points
    discerning listeners
  21. listen analytically and continually formulate arguments and challenges to what is being said
    evaluative listeners
  22. a person's typical speaking pattern
    linguistic style
  23. temporarily using communication behaviros of the other gender
  24. follow the chain of command or organizational structure transmitted on one of three different routes
    formal communication channels
  25. involves the flow of information between people at different organization levels
    vertical communication
  26. involves sending a message to someone at a higher level in the organization
    upward communication
  27. occurs when someone at a higher level in the organization sends information though downard communication
    downward communcation
  28. flows among coworkers and between different work units
    horizontal communications
  29. a two way flow of information between employees and a variety of stakeholders outside the organization
    external communication
  30. do not follow the chain of command
    informal communication channels
  31. unofficial communication system of the informal organization
  32. those who consistently pass along grapevine info
    liaison invidiuals
  33. use grapevine to enhance their power and status
    organizational moles
  34. mangers literally walking around the org and informally talking to all people
    management by walking around
  35. involves the capacity of a given communication medium to vonvey information and promote understanding
    media richness
  36. allows the work to travel electronically to and from the persons home
  37. wifi and cellphones evolved telecommuting into this
  38. the distance between employees can interfere with effective communication
    physical barriers
  39. encoding and decoding errors - involve transmitting and receiving words and symbols
    semantic barriers
Card Set
Chapter 14 - communication
Chapter 14 - communication