Chapter 14 - communication

the exchange of information between a sender and a receiver and the inference of meaning between the individuals involved

communication as a pipline in which information and meaning are transferred from person to person

proccess in which receivers create their own meaning

person waiting to communicate the information

translating thoughts into code or language that can be understood by others

depends on nature of the message, its intended purpose, the audience, proximity to the audience, time constraints, and personal skills and preferences

decoding occurs when receivers receive a message

interference with the transmission and understanding of a message

anything that interferes with the transmissio nand understanding of a message

any individual attributes that hinder communication

the ability to communicate effectively in specific situations

pushing hard without attacking permits other to influence outcome; expressive and self enhancing without intruding on others

taking advantage of others; expressive and self-enhancing at other's expense

encouraging others to take advantage of us

messages sent outside of the written or spoken word

the process of actively decoding and interpreting verbal messages

listens in a relaxed manner, preferring to listen for pleasure, entertainment, or inspiration

interpret messages by focusing on the emotions and body language being displayed by the speaker as well as the presentation media

makes sense of a message by first organizing specific thouths and actions and then integrates this information by focusing on relationships amond ideas

attempt to understand the main message and determine important points

listen analytically and continually formulate arguments and challenges to what is being said

a person's typical speaking pattern

temporarily using communication behaviros of the other gender

follow the chain of command or organizational structure transmitted on one of three different routes

involves the flow of information between people at different organization levels

involves sending a message to someone at a higher level in the organization

occurs when someone at a higher level in the organization sends information though downard communication

flows among coworkers and between different work units

a two way flow of information between employees and a variety of stakeholders outside the organization

do not follow the chain of command

unofficial communication system of the informal organization

those who consistently pass along grapevine info

use grapevine to enhance their power and status

mangers literally walking around the org and informally talking to all people

involves the capacity of a given communication medium to vonvey information and promote understanding

allows the work to travel electronically to and from the persons home

wifi and cellphones evolved telecommuting into this

the distance between employees can interfere with effective communication

encoding and decoding errors - involve transmitting and receiving words and symbols