Leadership chapt 2, 3.txt

  1. When Carlos noticed that he was hungry, he stopped working, got up, fixed himself a sandwich, and ate it in the company of his wife, who happened to be in the kitchen at the time. According to Maslow, the motivation for Carlos's behavior arose from which one of the following needs?
  2. To decide how many package sorters to schedule and at which times UPS and FedEx probably use the tools of
    management science.
  3. Which of the following is one of the behavioral viewpoints?
    human relations
  4. Frederick W. Taylor is important to management history because he
    developed motion studies.
  5. __________ was concerned with managing the total organization and was studied by Fayol and Weber.
    Administrative management
  6. The idea that workers are capable of accepting responsibility and working in a self-directed manner is representative of
    Theory Y.
  7. Among the recommendations of Mary Parker Follett was
     integration should occur in organizations when conflicts arose.
  8. Taylor called the tendency for people to deliberately work at less than full capacity
  9. A(n) __________ is a set of interrelated parts operating together to achieve a common purpose.
  10. A __________ is defined as a fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks.
    boundaryless organization
  11. ________ focuses on managing the production and delivery of an organization's products or services more effectively.
    Operations management
  12. Which of these viewpoints emphasized the importance of understanding human behavior and motivating and encouraging employees toward achievement?
    behavioral viewpoint
  13. The Colgate toothpaste that Colgate-Palmolive manufactures is an example of a(n) __________ of its manufacturing system.
  14. The ________ viewpoint emphasizes that a manager's actions should vary according to the situation.
  15. Which of the following approaches is the best example of a manager using the contingency viewpoint?
    assessing the particular situation and deciding what to do
  16. Which of the following most closely represents the management viewpoint that McDonald's follows in its stores?
    classical viewpoint
  17. The classical viewpoint is part of the ________ perspective.
  18. The viewpoint that emphasizes ways to manage work more efficiently is the ____________ approach.
  19. The theory of the hierarchy of human needs was developed by
  20. One of the 17 basic motions identified by Frank and Lillian Gilbreth is called a
  21. The approach that is concerned with managing the total organization is called
    administrative management.
  22. Maria recently read a trade article about creating a learning organization. She thought it was exactly the type of organization she wanted to lead. As CEO of ABC Company she then held a meeting with her direct reports and most likely asked them to do which one of the following things that would best help her in creating the learning organization she aspired to lead?
    create a psychologically safe environment
  23. TQM is led by
    top managers.
  24. Fredrick Winslow Taylor and the Gilbreths were proponents of which of the following?
    scientific management
  25. Which viewpoint focuses on minimizing errors and defects by managing each state of production?
    quality management
  26. The Americans with Disabilities Act requires employers to
    reasonably accommodate an individual's disability.
  27. Which of the following dimensions is an example of a secondary dimension on the diversity wheel?
    geographic location
  28. Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal?
    ethical dilemma
  29. Governments are part of the __________ environment of organizations.
  30. __________ are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior.
  31. Wal-Mart's low wage policy has forced Safeway to do which of the following?
    reduce benefits for their workers
  32. The belief that one's own culture is better than another culture is called
  33. Which of the following is an example of a group in an organization's task environment?
    mass media
  34. Sergio is Manager of Human Resources for XYZ Company. News has just been released that the company has violated financial reporting laws. Based on research on the effects of such publicity, Sergio should expect that
    job applications will decrease and stay down for a significant time.
  35. Which of the following is considered a demographic characteristic?
  36. Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This action is the best example of corporate
  37. A manager, attempting to decide what decision will result in the individual's best long-term interests, is engaged in the __________ approach to deciding an ethical dilemma.
  38. New MBAs sometimes expect the employees they supervise to be obedient for obedience's sake. The level of personal moral development for which this statement is an example is the __________ level according to Kohlberg.
  39. A manager's duty to take actions that will benefit the interests of society as well as of the organization is known as
    social responsibility.
  40. People who can claim an organization as their legal property are called
  41. The Environmental Protection Agency (EPA) administers environmental standards in the U.S. The EPA represents the ________, part of an organizations' _________.
    government regulators; task environment
  42. Which of the following would be considered a primary dimension of diversity?
  43. The economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as
    economic growth.
  44. __________ is the notion that corporations are expected to go above and beyond following the law and making a profit.
    Corporate social responsibility
  45. Which of the following is an example of an external stakeholder of an organization?
    Customers who go to Starbucks for a latte
  46. Milton Friedman would have agreed with which of the following statements about social responsibility?
    A company will not benefit the stockholders when it practices social responsibility.
  47. Two drug companies agree to work together to pool their research and development funds to develop a new drug for arthritis. In doing so, these two organizations can best be described as
    strategic allies
  48. Drug companies are often criticized for selling their drugs at exorbitant prices. When asked, they will often say that the pricing is fair given the amount of research and development that has gone into the drug. Without this high price, they argue that other new drugs that will help millions of people around the world could not be developed. Yet, those who cannot afford the high price and may die without the drug feel unjustly discriminated against. The drug companies are practicing which approach to this ethical dilemma? 
  49. ChemTech International is being picketed by a group of people who live by its biggest plant. The group is concerned about ChemTech's disposal of waste products into nearby waterways. In this instance, ChemTech is most likely dealing with __________ part of its __________ environment.
    local communities; task
  50. Which of the following is an example of an external stakeholder of an organization? 
    customers who go to Starbucks for a latte
Card Set
Leadership chapt 2, 3.txt