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Retailing
Activities involved in selling merchandise to ultimate consumers
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Wheel of retailing
Hypothesis that each new type of retailer gains a competitive foothold by offering lower prices than current suppliers charge; the result of reducing or eliminating services
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Six Components of retail strategy
- 1.Merchandising
- 2. Promotion
- 3. Location/Distribution
- 4. Store Atmospherics
- 5. Pricing
- 6. Customer Service
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Stock-keeping unit (SKU)
Offering within a product line such as a specific size of liquid detergent
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Markup
Amounts a retailer adds to the cost of a product to determine its selling price
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Markdown
Amount by which a retailer reduces the original selling price of a product
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Planned shopping center
Group of retail stores planned, coordinated, and marketed as a unit
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Atmospherics
Combination of phsical characteristics and amenities that contribute to a store's image
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Convenience retailer
Store that appeals to customers on accessible location, long hours,rapid check out, and adequate parking
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Specialty retailer
Store that comines carefully defined product lines,services, and reputation to persuade shoppers to spend considerable shopping effort there
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Limited-line store
Retailer that offers a large assortment within a single product line or within a few related product line
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Category killer
Store offering huge selections and low prices in single product lines
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General merchandise retailer
Store that carries a wide variety of product lines,stocking all of them in some depth
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Department Store
Large store that handles a variety of merchandise, including clothing, household goods, appliances, and furniture
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Mass merchandiser
Store that stocks a wider line of goods than a department store, usually without the same depth of assortment within each line
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Discount house
Store that charges low prices but may not offer services such as credit
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Hypermarket
Giant one-stop shopping facility offering wide selections of grocery items and general merchandise at discount prices, typically filling up 200,000 or more square feet of selling space
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Supercenter
Large store,usually smaller than a hypermarket that combines groceries with discount store merchandise
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Retail convergence
Situation in which similar merchandise is available from multiple retail outlets,resulting in the blurring of distinctions between types of retailers and merchandise offered
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Scrambled merchandising
Retailing practice of combining dissimilar product lines to boost sales volume
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Wholesaler
Channel intermediary that takes title to goods it handles and then distributes these goods to retailers, other distributors, or B2B customers
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Wholesaling intermediary
Comprehensive term that describes wholesalers as well a agents and brokers
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Merchant wholesaler
Independently owned wholesaling intermediary that takes title to the goods it handles; also known as the industrial distribution in the business goods market
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Rack jobber
Full-function merchant wholesaler that markets specialized lines of merchandise to retail stores (Represents to product and fills to shelves)
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Truck wholesaler (for truck jobber)
Limited-function merchant wholesaler that markets perishable food items
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Drop shipper
Limited-function merhant wholesaler that accepts orders from customers and forwards these orders to producers,which then ship directly to the customers who placed the orders
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Mail-order wholesaler
Limited-function merchant wholesaler that distributes catalogs instead of sending sales personnel to contact customers
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Commission merchant
Agent wholesailing intermediary who takes possession of goods shipped to a central market for sale, acts as the producer's agent,and collects an agreed-upon fee at the time of the sale
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Broker
Agent wholesailing intermediary that does not take title to or possession of goods in the course of its primary function, which is to bring together buyers and sellers
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Selling agent
Agent wholesaling intermediary for the entire marketing program of a firm's product line
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Manufacturer's representative
Agent wholeselling intermediary that represents manufacturers of related but noncompeting products and recieves a commission on each sale
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Direct marketing
Direct communications, other than personal sales contrats, between buyer and seller,designed to generate sales, information requests, or store or Web site visits
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