Chapter 11 Teams

  1. small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
  2. A type of team: created to broaden the information base for managerial decisions - coordination is low
  3. A type of team: responsible for performing day to day operations. Low technical specialization but high coordination
  4. A type of team: require creative problem solving often involving specialized knowledge. Time is crittical and team may disband once complete
  5. A type of team: high specialization and high coordination - baseball team
  6. amount of time teams need to discharge their mission
    work cycles
  7. Two criteria for effective work teams
    performance and viability
  8. reciprocal faith to others' intentions and behavior
  9. a personality trait involving one's general willingness to trust others
    propensity to trust
  10. process whereby a sense fo we-ness emerges to transcend individual differences and motives
  11. Cohesive members stick together because
    • they enjoy eachother's company
    • because they need each other to accomplish a common goal
  12. a sense of togetherness that develops when individuals derive emotional satisfaction from group participation
    socio-emotional cohessiveness
  13. is a sense of togetherness that develops when group members are mutually dependent on one another because they believe they could not achieve the group's goal by acting seperately
    instrumental cohesiveness
  14. a physically dispersed task group that conducts its business primarily through modern information technology
    virtual team
  15. group of workers who are given administrative oversight for their task domains
    self managed teams
  16. Self Managed Teams rely on: understanding the org's power structure, building trust, showing concern for individual team members
  17. Self Managed Teams rely on: seeking outside information, diagnosing teamwork problems, facilitating group problems solving
  18. Self Managed Teams rely on: gathering outside support and resources influencing team to be more effective and pursue org goals
  19. Self Managed Teams rely on: delegating decision making authority facilitating team decision making process coaching
  20. team made up of technical specialists from different areas
    cross functionalism
  21. experiential learning aied at better internet function of groups
    team building
  22. A characteristic of effective teamwork: the vision, mission, goal, or task of the team has been defined and is now accepted by everyone. There is an action plan
    clear purpose
  23. A characteristic of effective teamwork: the climate tends to be informal, comfortable, and relaxed. There are no obvious tensions or signs of boredom
  24. A characteristic of effective teamwork: there is much discussion and everyone is encouraged to participate
  25. A characteristic of effective teamwork: the members use effective listening techniques such as questioning paraphrasing, and summarizing to get out ideas
  26. A characteristic of effective teamwork: there is disagreement, but the team is comfortable with this and shows no signs of avoiding, smotthing over, or suppressing conflict
    civilized disagreement
  27. A characteristic of effective teamwork: team members feel free to express their feelings on the tasks as well as on the group's operations. There are few hidden agendas. Communication takes place outside of meetings
    open communication
  28. A characteristic of effective teamwork: there are clear expectations about the roles played by each team member. When action is taken, clear assignments are made accepted and carried out. Work is fairly distributed among team members
    clear roles and work assignments
  29. A characteristic of effective teamwork: while the team has a formal leader, leadership functions shift from time to time depending on the circumstances, the needs of the group and the skills of the members. The formal leader models the appropriate behavior and helps establish positive norms
    shared leadership
  30. A characteristic of effective teamwork: the team spends time developing key outside relationships, mobiling resources, and building credibility with important players in other parts of the organization
    external relations
  31. A characteristic of effective teamwork: the team has a broad spectrum of team player types including members who emphasize attention to task goal setting focus on process, and questions about how the team is functioning
    style diversity
  32. A characteristic of effective teamwork: periodically, the team stops to examine how well it is funtioning and what may be interfering with its effectiveness
    self assesment
Card Set
Chapter 11 Teams
Chapter 11 Teams