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5 Elements of effective communication
- Encoder/Sender
- Message
- Sensory channel
- Decoder/Reciever
- Feedback
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7 Principles of effective communication
- Information-giving
- Sender responsible for clarity
- Simple, precise language
- Encourage feedback
- Credibility
- Acknowledgment of others
- Direct channels of communication
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Channels of communication
- Verbal
- Uses words
- Written
- Spoken
- Language is mutually understood
- Able to control the communication
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5 Musts of of verbal communication
- Clarity: Say what you mean
- Simplicity: Avoid the void
- Timing and relevance
- Adaptability
- Credibility: Honestly now!
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Therapeutic relationships in health care
- Focus on improving the health of the client
- Provide necessary information about health, treatments, and care
- Involve use of therapeutic communication
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Phases of Therapeutic relationship
- Stage 1: Preinteraction Phase
- Gathering information prior to meeting client
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stage 2
- Stage 2: Orientation Phase
- Meeting the client; introductions; establishing rapport and trust
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Stage 3
- Use of techniques germane to therapeutic communication
- Active part of the relationship
- Client clarifies feelings and concerns through verbal and nonverbal communication
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stage 4
Conclusion of the relationship
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Enhancing Therapeutic Communication
- Interpret body language
- Share your observations to clarify
- Use open-ended questions
- Use silence
- Summarize the conversation
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Basic components of listening
- Eye contact
- Attentive body language
- Vocal qualities
- Verbal tracking
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Barriers to therapeutic communication
- Too many questions
- Close-ended questions
- Asking “Why?”
- Changing the subject abruptly
- Failing to listen
- Failing to explore issues in detail
- Expressing approval or disapproval
- Offering advice
- Giving false reassurance
- Stereotyping
- Using patronizing language
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Barriers/Facilitators to communication
find the handout.
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