MGMT Week 2 Part 2

a learned predisposition to respond in a consistently positive or negative fashion with respect to a given object or topic

feelings or emotions about an object

how one intends to act toward someone or something

beliefs or ideas one has about an object

Three components of attitudes

Attitude depicted by component: I like going to work

Attitude depicted by component: working allows me to afford what I need and want

Attitude depicted by component: I intend to quit my job

Attitude depicted by component: working with my coworkers is frustrating

Attitude depicted by component:I believe working helps contribute to society

psychological discomfort experienced when attitudes and behavior are inconsistent

3 ways to reduce cognitive dissonance

focuses on intentions as the key link between attitudes and planned behavior.

azjens theory has three seperate interacting determinants of one's intentions

extent to which an individual identifies with an organization and its goals

the employee's emotional attachment to identification with and involvement in the organization. People are committed to staying at the organization because they want to.

refers to an awareness of the costs of leaving the organization

a feeling of obligation to continue employment - people feel they ought to remain

Dylan is independently wealthy but works very hard at his job.  He believes in the values of the company and
enjoys devoting time to accomplishing the company goals.  Dylan most likely has _________.
a.Affective commitment
b.Normative commitment
c.Continuance commitment

extent to which an individual is immersed in his or her personal job

is an individual involvement satisfaction and entusiasm for work

is an affective or emotional response toward various facets of one's job

What does PIRK stand for and relate to

5 causes of job satisfaction

performing your job fulfills your personal needs allows for family time, provides challenging work, and the like

the extent to which one receives what he or she expects from a job. When expectations are greater than what is received dissatisfaction is high

the extent to which a job allows fulfillment of one's work values

the level of fair treatment one receives on the job.

research findings estimate that 30% of an individual's job satisfaction is associated with dispositional and genetic components; that means we can only hope to change or influence 70% of someone's level of satisfaction

What percentage of the American workforce do NOT know or understand their employer’s business strategy and are not engaged in their jobs?
A. 66%
B. 10%
C. 35%
D. 80%

contributes to employees' decisions to stay or go beyond org. commitment and job satisfaction comprised of fit, links, sacrifice

the extent job and community are similar or fit with other aspects in a person's life

the person has links to other people or activities

what would the person sacrifice if he/she left

the process of interpreting one
s environment

involves observing and interpreting information about others to be able to understand them and prepare our responses to them

is the process of becoming consciously aware of something or someone

mental depositories containing a number of objects that are considered equivalent

is an individual's set of belliefs about the characteristics of a group of people

Stereotyping 4 steps

a rater forms an overall impression about an object

a personal characteristic that leads an individual to consistently evaluate other people or objects in an extremely postivie fashion

the tendency to avoid all extreme judgments and rate people and objects as average or neutral

the tendancy to remember recent information. If he recent information is negative the person or object is evaluated negatively

the tendancy to evaluate people or objects by comparing them with characteristics of recently observed people or objects

Josie is a hard-working administrative assistant. She has  a low attention to detail and sometimes handles customer’s calls unprofessionally.  However, Josie never misses a day of work and is always on time. As a result, her manager rates her positively on many aspects of her performance.  This is an example of which perceptual error?
a.Contrast
b.Recency
c.Halo
d.Leniency
e.Central Tendency

A Self-Fulfilling Prophecy - someone's high expectations for another person result in high performance

A Self-Fulfilling Prophecy an individual's high expectations lead to high performance

A Self-Fulfilling Prophecy loss in performance due to low leader expectations

Based on the self-fulfilling prophecy, which of the following would not be advised?
A. Set high performance goals
B. Treat all new employees as if they have outstanding potential
C. Instill confidence in your staff
D. Identify errors in employee’s performance, no matter how minor, and discuss them frequently

suspected or inferred causes of behavior

Andreas has a history of turning in his monthly reports on time and with 100% accuracy.  This month Andreas’ reports were accurate but a week late Why?
a.Andreas doesn’t know how to do monthly reports.
b.Andreas is lazy.
c.The information was not available to meet the deadline.

personal characteristics that cause behavior

environmental characteristics that cause behavior

involves the comparison an individual's behavior with that of his or her peers

is determined by comparing a person's behavior on one task with his or her behavior on other tasks

determined by judging if the individual's performance on a given task is consistent over time

Kelly's model
external attirbution
internal attribution

ignoring environmental factors that affect behavior

taking more personal responsibility for success than failure