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DEFINE KNOWLEDGE MANAGEMENT
PROVIDING THE RIGHT INFO TO THE RIGHT DECISION MAKER AT THE RIGHT TIME
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EXPLAIN TACIT AND EXPLICIT KNOWLEDGE
- TACIT- "KNOW HOW" GAINED THROUGH EXPERIENCE, CAN ACCOUNT FOR 2/3 OF ORGANIZATIONS KNOWLEDGE RESOURCES.
- EXPLICIT- ALSO KNOWN AS CODIFIED KNOWLEDGE. KNOWLEDGE THAT IS DOCUMENTED AND CAN BE SHARED WITH OTHERS (MANUALS, SPECIFICATIONS, DATA)
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DEFINE A COMMUNITY OF PRACTICE AND COMMUNITY OF INTEREST
- COMMUNITY OF PRACTICE- SOCIAL LEARNING THAT OCCURS AND SHARED. PEOPLE WHO HAVE COMMON GOALS INTERACT AS THEY STRIVE TOWARDS THOSE GOALS.
- COMMUNITY OF INTEREST- A COMMUNITY OF PEOPLE WHO SHARE A COMMON INTEREST OR PASSION
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DESCRIBE THE BENFITS OF A COMMUNTY OF PRACTICE?
IDEAS ARE ACCEPTED MORE, MORE PEOPLE ARE BETTER THAN ONE
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DESCRIBE THE NINE WAYS TO CAPTURE/SHARE CORPORATE KNOWLEDGE?
- AD-HOC SESSIONS- GROUP DISCUSSION THROUGH CHAT ROOMS, OR PHONE CONFERENCE
- ROADMAP TO GENERATING NE KNOWLEDGE- CREATING AND SHARING KNOWLEDGE OF BEST PRACTICES
- LEARNING HISTORY- USEFUL TOOL TO CAPTURE TACIT KNOWLEDGE
- INTERVIEWS- GATHER KNOWLEDGE FOR THE COMMUNITY AND KNOWLEDGE BASE
- LEARN FORM OTHERS- IDENTIFING BETTER WAYS OF DOING BUSINESS
- GUEST SPEAKER- A FRESH PERSPECTIVE OR POINT OF VEW
- RELATIONSHIP BUILDING- STRONGEST COMMUNITIES BUILT UPON STRONG RELATIONSHIP
- SYSTEMS THINKING- HELPS DECISION MAKERS TO UNDERSTAND THE CAUSE AND EFFECT RELATIONSHIPS AMONG DATA, INFORMATION AND PEOPLE
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EXPLAIN THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY
- KNOWLEDGE MANAGEMENT- USED, SHARED, AND BUILT UPON BY EVERYONE
- INFORMATION TECHNOLOGY- SHARE AND STORE KNOWLEDGE
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DEFINE KNOWLEDGE SHARE
- KNOWLEDGE SHARE- IDEAS AND EXPERIENCES BETWEEN TWO OR MORE INDIVIDUALS
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DEFINE KNOWLEDGE TRANSFER
KNOWLEDGE TRANSFER- FLOW OF KNOWLEDGE FROM ONE PARTY TO ANOTHER
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DEFINE BUSINESS RULES
- BUSINESS RULES- OPERATION AND CONSTRAINTS THAT APPLY TO AN ORGANIZATION
- IN ACHIEVING GOALS
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DEFINE BEST PRACTICES
BEST PRACTICES- PROCESS OR EXPERIENCE ORGANIZATIONS FOUND TO BE SUPERIOR TO OTHERS
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DEFINE METRICS
METRICS- STANDARD UNIT OF MEASURE
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