MTS DOMAIN 3E

DEFINE KNOWLEDGE MANAGEMENT

PROVIDING THE RIGHT INFO TO THE RIGHT DECISION MAKER AT THE RIGHT TIME
EXPLAIN TACIT AND EXPLICIT KNOWLEDGE
- TACIT- "KNOW HOW" GAINED THROUGH EXPERIENCE, RESIDES IN THE HEADS OF PEOPLE
- EXPERIENCE- KNOWLEDGE THAT IS DOCUMENTED AND CAN BE SHARED WITH OTHERS/ PUBS/ MANUALS
DEFINE A COMMUNITY OF PRACTICE AND COMMUNITY OF INTEREST
- COMMUNITY OF PRACTICE- SOCIAL LEARNING THAT OCCURS AND SHARED. PEOPLE WHO HAVE COMMON GOALS INTERACT AS THEY STRIVE TOWARDS THOSE GOALS.
- COMMUNITY OF INTEREST- A COMMUNITY OF PEOPLE WHO SHARE A COMMON INTEREST OR PASSION
DESCRIBE THE BENFITS OF A COMMUNITY OF PRACTICE.

IDEAS ARE ACCEPTED MORE, MORE HEADS ARE BETTER THAN 1
DESCRIBE TWO WAYS TO CAPTURE/SHARE CORPORATE KNOWLEDGE
- AD-HOC SESSIONS
- LEARN FROM OTHERS
DESCRIBE THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY
- KNOWLEDGE MANAGEMENT- USED, SHARED, AND BUILT UPON BY EVERYONE
- INFORMATION TECHNOLOGY- SHARE AND STORE KNOWLEDGE
DEFINE THE FOLLOWING TERMS USED BY KNOWLEDGE MANAGEMENT PROFESSIONALS
- KNOWLEDGE SHARE- IDEAS AND EXPERIENCES BETWEEN 2 OR MORE INDIVIDUALS
- KNOWLEDGE TRANSFER- FLOW OF KNOWLEDGE FROM ONE PARTY TO ANOTHER
- BUSINESS RULES- OPERATION, AND CONSTRAINTS THAT APPLY TO AN ORGANIZATION IN ACHIEVING GOALS
- BEST PRACTICES- SUPERIOR TO OTHERS
- METRICS- STANDARD UNIT OF MEASURE

Author

Anonymous

159855

Card Set

MTS DOMAIN 3E

Description

KNOWLEDGE MANAGEMENT

Updated

2012-06-24T13:55:08Z

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