Behaviours - PIARF

  1. Active listening
    • Active listening is a full attempt to comprehend the content and context of a conversation while registering all verbal and non verbal cues. 
    • Pros
    • Attending - good eye contact, head nods, appropriate gestures/posture and facial expressions
    • Avoids unnecessary interruptions
    • Hears and acknowledges the emotion behind words
    • provides feedback - paraphrases, mirror, repeats
    • Poor/no listening, Marginal Listening, Evaluative listening
    • Forms inferences, opinions or assumptions instead of listening to and establishing the facts
    • regularly or inappropriately interrupts
    • poor feedback
    • struggles to comprehend and or verball communicate effectively  
  2. Empathy
    • Empathy is the abilitiy to comprehend and convey understanding of the feelings of another 'putting yourself in someone elses shoes'.
    • Provides reassurrance and support
    • Effective use of eye contact, posture and facial expressions
    • Good use of paralanguage - Tone, pitch, speed and volume
    • Self disclosure if appropriate
    • Over sympathetic
    • Inappropraite eye contact, posture, facial expressions
    • poor paralanguage
    • struggles to comprehend and or verbally communicate effectively  
  3. Assertiveness  
    • Assertiveness is the use of correct, clear, confident language that is neither aggressive nor threatening. Deciding what is negotiable while sticking to an established bottom line.
    • Focuses upon what is relevan, establishes their goal and what is not negotiable, sticks to their bottom line, and treats others with appropriate respect.
    • Tending towards being passive (TIMID, UNSURE) or aggressive (INAPPROPRIATE YELLIN, MANIPULATION, THREATS OR USE OF FORCE)
    • Does not control ego
    • Becomes argumentative and or unreaasonable,
    • Buys in on irrelevant issues
    • Fails to stick to a bottom line
  4. Rapport 
    • Rapport is building a positive relationship with someone based on common ground.
    • Allowing others to have their say
    • Displaying empathy and a sense of understanding
    • Using self disclosure if applicable
    • Making assumptions, or having a prejudice towards someone
    • Not allowing someone to have their say
    • Excessive use of force
    • threats

  5. Paralanguage 
Card Set
Behaviours - PIARF
Characteristics for ppp113 - PIARF