6 basic customer wants, or the desirable characteristics of the transformation process
Efficiency
Effectivness
Quality
Timliness
Flexibility
Consistency
Strategic choice elements:
Vision
Mission
Objective
Goal
Strategies
Programs
The forecaster should follow the results of a forecast in isolation without considering the external specifics of a situation. T/F
FALSE
All time series forecasting methods, such as smoothing and regression, are based on the assumption that the future will behave like the past. T/F
TRUE
The key elements of the strategic triad are customers, competitors, and suppliers. T/F
FALSE
Objectives are desired future positions and are time and performance specific.
TRUE
Underlying successful OM strategy is an assumption that the six basic customer wants should not all be continuously improved (by the providing company) at the same time. T/F
FALSE
The main value of the cost-of-quality concept has been in raising the managers' awareness of the costs associated with high quality. T/F
TRUE
Quantitative forecasts are based on the use of expert opinion, and qualitative forecasts are based on the use of historical information. T/F
FALSE
The "environment" is defined to be that which is beyond the manager's control, and does not affect of influence the system. T/F
FALSE
When a process is not behaving randomly it is in statistical control. T/F
FALSE
The operations function in automobile manufacturing includes support of auto racing, advertising on TV, newspapers, etc. T/F
TRUE
The four basic/classic functions of a firm ae operations, personnel, finance, and research and development. T/F
FALSE
Mission, objectives, strategies, goals, and programs constitute the Strategic choice elements. T/F
FALSE
Variable data results from measurment on a continuous scale while attribute data is derived from classification and counting.
TRUE
SPC charts are used to find out if a process involves assignable cause variation or not. T/F
TRUE
A running plot of measurements of some quality characteristic, piece by piece, as the process continues, is a form of the run diagram. T/F
TRUE
Examples of variables control chart inclde Pareto chart and proportions chart. T/F
FALSE
An inspection system is being established for a manufacturer of yardsticks, which should ideally be precisely 36 inches long. Such a system would make use of number of defects per items charts. T/F
TRUE
In controlling quality through attribute inspection the lower control limit sometimes falls below zero. T/F
FALSE
Both the proportion-defective and number-of-defects charts rely on measurements of a continuous variable, such as weight, or height. T/F
FALSE
Pareto analysis identifies each step in a process to detect the cause of error. T/F
