-
Which Microsoft operating system was the first to use all 32-bit processing?
Windows NT
-
What are the hardware requirements to use the Vista Aero user interface?
Requires 1GB of RAM and a video card that supports the technology. Video card must support DirectX 9 graphics and must have 128MB of graphics memory
-
What is the application mentioned in the chapter that creates a virtual machine on a computer?
VMWare
-
List 4 major functions of an Operating System.
- 1. Manages Hardware
- 2. Runs Applications
- 3. Provides an interface for users.
- 4. Stores, retrieves and manipulates files.
-
What is the next Microsoft OS for desktop computers to be released in 2010?
Windows 7
-
The Window shell operates in____mode and the kernel operates in _____mode.
User, Kernel
-
How many bits does an x86-based OS process at one time?
32 bits
-
What term does Intel use to describe a processor technology that uses all 64-bit processing?
IA64
-
What term does AMD use to describe the processor technology that uses a 64-bit instruction set with 32-bit internal core processing?
AMD64
-
What term does Intel use to describe the processor technology that uses a 64-bit instruction set with 32-bit internal core processing?
EM64T
-
Which Windows XP OS is a 64-bit OS?
Windows XP Professional x64 Edition
-
Which version of Vista comes packaged with a 32-bit DVD as well as a 64-bit DVD?
Vista Ultimate
-
What is the memory limitation for a 32-bit operating system?
The OS can address no more than 4 GB of memory
-
On the Vista Start menu, where might you expect to be able to access user files?
In the left, black column under Recent Items
-
How can you add the sidebar to the Vista desktop?
Click Start and click Control Panel. In the Control Panel window, click Appearances and Personalization and then click Windows Sidebar Properties. From the properties box, you can choose to start the sidebar each time Windows starts.
-
When is the Vista flip 3D view available to Vista?
When the Aero user interface is running
-
What is the keyboard shortcut to the flip 3D view?
Win+Tab
-
The taskbar notification area includes icons for currently running services. What is another term for this area?
System tray or systray
-
What part of a file name does Windows use to know which application to open to manage the file?
The file extension
-
When does a user need to enter a password into the UAC box in order to continue?
When the user is logged on as a standard user
-
What extension is used to name a compressed folder?
zip
-
What is the path and folder name to the desktop folder for the user Jane when Windows Vista is installed on drive C?
C:\Users\Jane\Desktop
-
List five file attributes. Which attribute applies only to Vista?
Read-only, archive, hidden, system, and indexing. Indexing applies only to Vista.
-
How do you access the Properties box for a file to change an attribute?
In Explorer, right-click the file and select Properties from the shortcut menu.
-
What is the program name for the System Information utility?
Msinfo32.exe
-
Name five job roles that can all be categorized as a PC technician.
PC support technician, PC service technician, bench technician, help-desk technician
-
Of the five jobs in Question 1, which one job might never include interacting with the PC’s primary user?
Bench technician (depot technician)
-
Assume that you are a customer who wants to have a PC repaired. List five main characteristics that you would want to see in your PC repair person.
Possible answers: Positive and helpful attitude, own the problem, be dependable, be customer-focused, be credible, maintain integrity and honesty, know the law with respect to your work, act professionally, perform your work in a professional manner.
-
What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment?
Ask questions to identify the problem and ask the caller to check and try some simple things while on the phone with you.
-
You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?
Call the customer and explain the situation. Agree on a new time of arrival.
-
When you arrive for an on-site service call, how important is your greeting? What would be a good greeting to start off a good business relationship?
- The first impression is very important as it sets the tone for the entire visit.
- Possible first greeting: “Good morning, my name is xxx. Are you Mr. Xxxx?”
-
When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer?
Ask the user to describe the problem in detail. Then ask permission to service the computer.
-
What should you do after finishing your PC repair?
Verify everything is working. Then ask the customer to do the same. Fill out the paperwork.
-
What is a good strategy to follow if a conflict arises between you and your customer?
Stay professional. Allow the customer to vent. Listen carefully. Do what you can to solve the problem. Escalate if necessary.
-
If you are about to make an on-site service call to a large financial organization, is it appropriate to show up in shorts and a T-shirt? Why or why not?
No, you are expected to dress professionally and appropriately for the environment
-
You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?
Ask a knowledgeable coworker for help
-
If you need to make a phone call while on a customer’s site and your cell phone is not working, what do you do?
Ask permission to use the phone
-
When someone calls your help desk, what is the first thing you should do?
Identify the person and determine they are authorized to receive your help.
-
List the items of information you would want to record at the beginning of a help-desk call.
- • Customer’s name and company
- • Contact information
- • Type of computer or software
- • Warranty or contract information that authorizes your services
-
What is one thing you can do to help a caller who needs phone support and is not a competent computer user?
- Allow the customer to ask questions.
- Be patient and take the customer through each step slowly
-
Describe what you should do when a customer complains to you about a product or service that your company provides.
- 1. Allow the customer to speak without your getting defensive
- 2. Take notes and send the information to the right person in your organization
- 3. Be an active listener. Show you care.
-
What are some things you can do to make your work at a help desk easier?
Use a telephone headset. Have all available resources handy. Keep notes as you work. Follow along with the user on your own computer screen.
-
Why is it important to be a certified technician?
Shows your employer and your customers that you are qualified for the job. Opens up new training opportunities. Helps assure you of the best pay.
-
When applying for a position as a help desk technician you discover the job interview will happen by telephone. Why do you think the employer has chosen this method for the interview?
Possible answer: To find out how well you handle yourself on the telephone.
-
What organization offers A+ certification?
Computing Technology Industry Association or CompTIA
-
Which is the least expensive edition of Vista that can use the Aero user interface?
Vista Home Premium
-
Which three editions of Vista allow you to join a domain on a network?
Business, Enterprise, and Ultimate editions
-
Are there any editions of Vista that does not include the Network and Sharing Center?
No
-
Which edition of Windows XP supports 64-bit applications?
Windows XP Professional x64 Edition
-
Which was the first Windows OS to come with Internet Explorer embedded in the OS?
Windows XP
-
What is the maximum amount of RAM that 32-bit Vista Ultimate can address?
4 GB
-
What is the maximum amount of RAM that 64-bit Vista Home Premium can address?
16 GB
-
Can you perform an upgrade installation of Windows XP Professional to Windows Vista Home Premium?
No
-
Can you use the upgrade DVD of Windows Vista Home Premium to perform a clean install on a PC that already has Windows XP Professional installed?
Yes
-
What is the minimum amount of RAM needed to install Windows Vista?
512 MB
-
How much space on the hard drive does it take to install Windows Vista?
15 GB
-
If you are trying to set up a dual boot between Windows XP and Windows Vista, which OS do you install first?
Windows XP
-
How do you start the process to reinstall an OS on a laptop computer using the backup files stored on a recovery partition?
Press a key combination at the beginning of the boot.
-
What are examples of two applications that can create virtual machines?
Virtual PC and VMware
-
If you suspect a PC is infected with a virus, why is it not a good idea to perform an upgrade installation of Windows rather than a clean install?
The virus might carry into the new installation
-
Explain the difference between the Windows boot partition and the Windows system partition.
The system partition is the active partition that contains the OS boot record. The boot partition contains the Windows folder and files needed to complete loading Windows.
-
What is the minimum number of partitions required in a system to set up a dual boot with Windows XP and Windows Vista?
Two
-
What is the name of the domain controller database used by Windows Server 2008?
Active Directory
-
What are the two commands used by the User State Migration tool?
Scanstate and loadstate
-
To use the User State Migration tool, how must a computer connect to the network?
Connect through a Windows domain
-
Can you install Vista as an upgrade to Windows XP if you boot the system using the Vista DVD?
No, you must first start the installation from within Windows XP.
-
What file system does Vista use for the Windows volume?
NTFS
-
Are you required to enter the product key during the Vista installation? during the XP installation?
No, Yes
-
After a Windows installation, what is the easiest way to determine that you have Internet access?
Open Internet Explorer and browse to a Web site.
-
How many days do you normally have after a Vista or XP installation to activate the OS?
30 days
-
In which folder does Vista Home Premium, 64-bit version, install 32-bit programs?
\Program Files (x86)
-
In which folder does Vista Home Premium, 64-bit version, install 64-bit programs?
\Program Files
-
What mode of operation can be used to correct a problem with a Windows 98 application installed on a Windows Vista computer?
Compatibility mode
-
What is the difference between the two installation programs, Winnt.exe and Winnt32.exe?
Winnt.exe is a 16-bit program and Winnt32.exe is a 32-bit program
-
What is the maximum character length of a path (folders and filenames) that will carry forward into a Windows XP installation?
256 characters
-
What is the purpose of the Windows.old folder?
Created by Vista during the installation, it holds the previous installation of Windows
-
How can you delete the Windows.old folder?
From the drive properties box when you click Disk Cleanup
-
By default, when does Vista automatically defrag a drive?
Every Wednesday at 1:00AM
-
Using Vista, what type of command prompt window is needed to run the Chkdsk command?
Elevated command prompt window
-
What is the path to the startup folder for each user in Windows Vista?
C:\Users\username\AppData\Roaming\Microsoft\Windows|\Start Menu\Programs\Startup
-
What is the path to the startup folder for all users in Windows Vista?
C:\ProgramData\Microsoft\Windows\Start Menu\Program\Startup
-
What utility does Vista use to manage startup programs?
Software Explorer, which is part of Windows Defender
-
What Vista window is used to uninstall software?
Programs and Features window
-
What is the path to the Windows XP startup folder for each user?
C:\Documents and Settings\username\Start Menu\Programs\Startup
-
What is the path to the Windows XP startup folder for all users?
C:\Documents and Settings\All Users\Start Menu\Program\Startup
-
What is the normal path of the Windows paging file used for virtual memory?
C:\pagefile.sys
-
What is the path to the Internet Explorer cache folder in Windows Vista?
C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files
-
Why is it important to not store a back up of drive C on another partition on the same hard drive?
If the hard drive fails, both partitions will be lost.
-
What is the program filename of the Windows XP backup utility?
Ntbackup.exe
-
What program file must you execute to install the Backup utility in Windows XP Home Edition?
Ntbackup.msi
-
What is the %SystemRoot% folder as used in Microsoft documentation?
The folder in which Windows is installed, usually C:\Windows
-
What Vista utility creates restore points?
System Protection
-
How can you delete all restore points?
Turn off System Protection
-
Where are restore points kept?
C:\System Volume Information
-
In what folder does Windows XP store a backup of the registry when backing up the system state?
C:\Windows\repair\RegBack.
-
Which editions of Vista don’t include Complete PC backup?
Vista Starter and Vista Home editions
-
What two components are created when you back up an XP system using the Automated System Recovery process?
A full backup of the drive on which Windows is installed and an ASR floppy disk on which information that will help Windows use Automated System Recovery is stored
-
What file in the user account folder stores user settings?
Ntuser.dat
-
In what folder is the registry stored?
C:\Windows\system32\config
-
In what folder are 32-bit programs stored by a 64-bit edition of Windows Vista?
C:\Program Files (x86)
-
What is the purpose of the C:\Windows\CSC folder?
It holds offline files and folders maintained by Windows Offline Files
-
In a command line, what is the purpose of the ? in a filename?
It represents a single wildcard character.
-
What is the purpose of the |more parameter at the end of a command line?
To list information one screen at a time
-
What is the command to list all files and subdirectories in a directory?
Dir /s
-
What command is replacing Xcopy?
Robocopy
-
Which is more stable, RAID implemented by Windows or RAID implemented by hardware?
Hardware RAID is more stable.
-
When you move a dynamic disk to a new computer, what status will Disk Management first assign the drive?
Foreign drive
-
Which edition of Vista allows you to install a language pack by using Windows Update?
Windows Vista Ultimate
-
List four ways to start Task Manager.
- 1. Press Ctrl+Alt+Delete
- 2. Right-click a blank area on the taskbar, and then select Task Manager on the shortcut menu.
- 3. Press Ctrl+Shift+Esc.
- 4. Enter taskmgr.exe in the Vista Start Search box or the XP Run dialog box and press Enter.
-
If a program is not responding, how can you stop it?
In Task Manager, select the process and click the End Task button.
-
If a program is using too much of system resources and bogging down other applications, what can you do to fix the problem?
Use Task Manager to lower the priority level of the program.
-
How can you get a list of users currently logged onto the computer?
Use the Users tab on the Task Manager window
-
What is the program filename and extension of the System Configuration utility?
Msconfig.exe
-
What tool in Windows Vista, used to temporarily disable a startup program, is not available in Windows XP?
Software Explorer
-
If a non-essential service is slowing down startup, how can you permanently disable it?
Use the Services console and set the startup type to Disabled.
-
What should be the startup type of a service that should not load at startup but might be used later after startup? What tool can you use to set the startup type of a service?
Manual, Service console
-
List three snap-ins that can be found in both the Windows Vista and Windows XP Computer Management windows that are used to manage hardware and track problems with hardware.
Event Viewer, Device Manager, and Disk Management
-
What is the file extension of a console that is managed by Microsoft Management Console?
.msc (Microsoft Management Console Snap-in Control) file
-
What is the program filename and extensions of the Microsoft Management Console?
mmc.exe
-
Which log in Event Viewer would you use to find out about attempted logins to a computer?
Security log
-
Which log in Event Viewer would you use if you suspect a problem with the hard drive?
System log
-
What is the program filename and extension of the Reliability and Performance Monitor?
Perfmon.msc
-
What is the path to the Ntuser.dat file in Windows Vista?
C:\Users\username\Ntuser.dat
-
How is the Ntuser.dat file used?
Holds the preferences and settings of a user
-
Which registry key contains information that Device Manager uses to display information about hardware?
HKLM\HARDWARE
-
What tool in Windows XP do you use to back up the system state?
Ntbackup
-
What is the Vista tool that can give you a quick report of the overall performance of the system?
Windows Experience Index
-
To improve Windows performance, you decide to disable the indexer used for Windows search. Will Windows search still work?
Yes
-
What three indicators in Task Manager can be used to find which program has a memory leak?
Memory - Private Working Set, Handles, and Threads
-
Why is it best to not disable the UAC box?
To protect your system against users making unauthorized changes and against malware installing itself without your knowledge
-
What key do you press at startup to load the system in Safe Mode?
F8
-
If performance improves when Windows is loaded in Safe Mode, what can you conclude?
The problem is caused by non-essential startup services or programs
-
If performance does not improve when Windows is loaded in Safe Mode, what can you conclude?
The problem is caused by a hardware device, a critical driver, or a Windows component.
-
When using MSconfig to stop startup services including Microsoft services, which service should you not stop so that restore points will not be lost?
Volume Shadow Copy
-
What is the purpose of the Windows Installer service?
Install and uninstall a program
-
In what folder does Task Scheduler keep scheduled task?
C:\Windows\System32\Tasks
-
In what folder is most installed software likely to be found?
C:\Program Files
-
What is the name of the Control Panel applet used to uninstall software in Vista?
Programs and Features applet
-
Blue screen errors happen when which type of processes encounter an error?
Processes running in kernel mode
-
Which Vista tool keeps a record of STOP errors and allows you to view a history of these errors?
Problem Reports and Solutions
-
When you allow Windows XP Error Reporting to send a report to Microsoft of an error, what does Microsoft give in return?
Suggestions as to how to deal with the error
-
What is the command to use the Vista Memory Diagnostics tool?
Mdsched.exe
-
What method can you use to test memory on a Windows XP system by using the Vista Memory Diagnostics tool without having to install Vista on the system?
Boot the system from the Windows Vista DVD and click Windows Memory Diagnostics Tool under the System Recovery Options
-
What is the command to use the System File Checker to immediately verify system files?
To verify system files on the next restart?sfc /scannow, sfc /scanonce
-
Why might it not be wise to use the Driver Verifier tool on a computer that serves up files to an office of 10 people?
Because the tool degrades performance and can cause a STOP error
-
A blue screen error halts the system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?
Boot the system in Safe Mode, go to the System Properties window, and uncheck Automatically restart.
-
What three Windows tools can be used to verify that a driver is digitally signed?
File Signature Verification, Driver Query, and Device Manager
-
What does Windows call the process of undoing a driver update?
Rolling back the driver
-
Is the BootMgr file stored in the boot partition or the system partition?
System partition
-
Where is the master boot record (MBR) located?
First sector of the hard drive
-
What is the name of the Windows Vista boot loader program? Where is the program located?
WinLoad.exe, C:\Windows\System32
-
What is the name of the Vista kernel program?
Ntoskrnl.exe
-
What is the name of the program that manages Windows logon?
Winlogon.exe
-
Which registry hive is loaded first during Windows startup?
The System hive
-
Where does Windows store device driver files?
C:\Windows\System32\Drivers
-
What is the first thing that BIOS checks?
Startup BIOS first checks all the essential hardware components to make sure they’re working.
-
Which key do you press to launch the Advanced Boot Options window during Windows startup?
F8
-
What can you assume about the Vista startup when you see the progress bar on screen?
The Windows graphics subsystem is running and the kernel has successfully loaded
-
When is the Windows startup process completed?
The Windows startup is officially completed when the Windows desktop appears and the wait circle disappears.
-
At what point in Windows startup are the settings that are called the Last Known Good Configuration saved?
When the user logs onto Windows
-
What command in Windows RE can you use to rebuild the BCD file?
Bootrec /rebuildBCD
-
What command in Windows RE gives you opportunity to manage partitions and volumes installed on the system?
diskpart
-
Which log in Vista Event Viewer only tracks errors and warnings?
The Administrative Events log
-
If you are having a problem with a driver, which of the following is the least invasive solution: update the driver or use System Restore?
Update the driver
-
What tool can you use to stop a program that is hung up?
Task Manager
-
If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume?
The problem is not with the application but with the OS, device drivers, or other programs loaded at startup.
-
What are the three stages of the Vista startup process?
Before the progress bar appears, after the progress bar appears and before logon, after logon
-
What is the name of the log file and its location that is created when you enabled boot logging from the Advanced Boot Options startup menu?
C:\Windows\ntbtlog.txt
-
In the Windows 2000/XP boot process, what file reads and loads the boot menu?
Ntldr
-
Where is the Boot.ini file stored?
Root directory of the system partition (usually C:\)
-
What two subfolders in the C:\Windows\system32 folder contain files needed for Windows startup?
\config and \drivers
-
When you have a problem with a USB device, what is the simplest way to determine that the USB port is good?
Try another USB device in the port.
-
When you have a problem with a USB device, what is the simplest way to determine that the USB device is not causing the problem?
Try using the device on another computer.
-
How can you determine that device drivers loaded at startup are not interfering with an application that is having problems?
Boot the system into Safe Mode and try the application there.
-
What is the command used for testing memory?
mdsched.exe
-
If you are not sure which device is causing a video problem—the monitor or the video card—which one should you exchange first? Why?
The monitor, because it is easier to swap out
-
What type of device that, when installed, is not listed in BIOS setup, Device Manager, or the Printers window?
Possible answers:
Some USB devices, Firewire devices, scanners, printers
-
What is the term used to describe undoing a driver update?
Driver rollback
-
What Windows Vista tool can you use to uninstall a USB device?
Programs and Features window
-
What Windows XP tool can you use to uninstall a FireWire device?
Add and Remove Programs window
-
What Windows tool can you use to uninstall a network card?
Device Manager
-
What Windows tool can you use to restore the Windows system to a previous point in time before a device was installed?
System Restore
-
What Windows tool can you use to update your video drivers?
Device Manager
-
What symbols might Device Manager use to indicate a device is not working?
A yellow triangle or question mark
-
What level of permission must a user account have to install software?
Administrative privileges
-
If a computer won’t boot, to figure out if the problem is related to the hard drive or other vital hardware component, what would be the first step?
To boot from the Windows setup CD or DVD
-
What is another name for a Windows Stop error?
Blue Screen of Death or BSOD
-
What is the name of the folder that is created when files from an old installation are moved during a reinstall of Vista?
C:\Windows.Old folder
-
What is the purpose of the hidden partition used by many of the brand-name computer companies?
To hold Windows setup files so that the system can rebuild the Windows installation with using the setup CD or DVD
-
What information is contained in the C:\Windows\System32\LogFiles\SRT\SRTTrail.txt file?
Information saved when the Startup Repair process was performed in Windows RE
-
What is the name of the log file that Windows uses when booting in Safe Mode?
Ntbtlog.txt
-
What type of server serves up IP addresses to computers on a network?
DHCP server
-
What type of protocol is used to present a public IP address to computers outside the LAN to handle requests to use the Internet from computers inside the LAN?
NAT
-
How many bits are in an IPv4 IP address?
32 bits
-
What port does the SMTP protocol use by default?
Port 25
-
Which protocol does a Web server use when transmissions are encrypted for security?
HTTPS
-
What type of server resolves fully qualified domain names to IP addresses?
DNS server
-
What is the maximum length of a NetBIOS name?
15 characters
-
What is the name of the file that keeps associations between computer names and IP addresses on the local computer?
Hosts file
-
What protocol is replacing the POP protocol used to receive email?
IMAP
-
Approximately how many IP addresses are available for a single Class A IP license? Class B? Class C?
16 million, 65,000, and 254
-
What are IP addresses called that begin with 10, 172.16 or 192.168?
Private IP addresses
-
In what class is the IP address 185.75.255.10?
Class B
-
In what class is the IP address 193.200.30.5?
Class C
-
Describe the difference between public and private IP addresses. If a network is using private IP addresses, how can the computers on that network access the Internet?
Public IP addresses are licensed and authorized to use the Internet. Private IP addresses are not authorized or licensed to use the Internet. A computer with a private IP address uses a proxy server to access the Internet.
-
Why is it unlikely that you will find the IP address 192.168.250.10 on the Internet?
IP addresses that begin with 192.168 are private IP addresses.
-
If no DHCP server is available on a network, what type of configuration must computers on the network use for assignments of IP addresses?
Static IP addressing
-
If a computer is found to have an IP address of 169.254.1.1, what can you assume about how it received that IP address?
The IP address was automatically assigned by Windows when it failed to lease an address from the DHCP server. The computer received an APIPA IP address.
-
What command can be used to cause Windows to release its IP address?
Ipconfig /release
-
What is the purpose of the command, ping 127.0.0.1?
To verify that TCP/IP is configured correctly.
-
What command can be used to cause Windows to request a new IP address?
Ipconfig/renew
-
Give two popular examples of broadband technology.
DSL and cable modem
-
Which type of broadband connection does Windows assume, on-demand or always-up?
Always-up
-
What is the purpose of DSL filters on phone jacks in your home?
To filter out static on your regular telephones
-
Which type profile that Vista assigns to a network connection offers the least security?
A domain profile
-
What is the speed in bits per second of a 1000BaseT Ethernet network?
1 gigabit per second or roughly 1 billion bits per second
-
What is the maximum length of an Ethernet cable on a 100BaseT network?
100 meters or 328 feet
-
What is the first configuration change you should make when you first install a router?
Change the administrator password
-
How is a DHCP reservation on a router used?
Assigns the same IP address to a computer each time it connects to the network. The computer is identified by its MAC address.
-
Which command is used to find the DNS server’s information about a domain name?
Nslookup
-
Which command is used to find the host name of a computer when you know its IP address?
Nslookup
-
Which command can give you the hop count from your computer to another?
Tracert
-
What parameter can be added to the Netstat command so that you can see what program is responsible for a network connection?
Netstat -b
-
Which editions of Windows can be used to serve up Remote Desktop?
Vista Business or Ultimate editions or Windows XP Professional
-
Which is the easiest way to initiate a Remote Assistance session?
The user saves and then sends you an invitation file
-
What is the listening port for Windows XP Remote Desktop?
Port 3389
-
Which tool, Remote Desktop or Remote Assistance, allows you to set up a chat session with the user?
Remote Assistance
-
In what folder is a log of a Remote Assistance session kept?
C:\Users\username\Documents\Remote Assistance Logs folder
-
How can you physically tell if a network card is not working?
Check the status indicator lights
-
To know if Windows recognizes a NIC without errors, which tool do you use?
Device Manger
-
What is the full command line to use Ipconfig to release the current IP address?
ipconfig /release
-
What is the full command line for the loopback address test?
Ping 127.0.0.1
-
What key do you press to refresh the Network window?
F5
-
What command can tell you if two computers on the same network have the same computer name?
Net view
-
What command lists the shared resources on a remote computer on the network?
Net view
-
Which type of Net command can be used to map a network drive?
Net use
-
Which command tests for connectivity between two computers?
Ping
-
List the steps to recycle the connection to an ISP when using a cable modem and router.
- 1. Turn off the cable modem, DSL modem, or other device that you use to connect to your ISP. Turn off the router.
- 2. Turn the cable modem, DSL modem, or other ISP device back on. Wait until the lights settle. Then turn on your router.
- 3. On any PC on your network, release and renew the IP address. Open your browser and try to browse some web sites.
-
If you want to allow an exception in Windows Firewall through a certain port, but the port or program is not listed under the Exceptions tab, what can you do?
Add the port to the list of exceptions
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When an ISP gives a user the two mail server addresses, smtp.myISP.net and pop.myISP.net, which address should be used for incoming mail and which should be used for outgoing mail?
The smtp.myIPS.net is the outgoing mail server and pop.myISP.net is the incoming mail server
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What device is required so that you can connect a regular telephone to a VoIP network?
A TA device
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What industry is required by law to use the HIPAA security standards?
The health industry
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Classifying the rights assigned to a computer user depend on what one factor?
Job needs
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What applet in the XP Control Panel is used to reset a password?
User Accounts
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What must a user do in order to use his password reset disk to log onto Windows?
Enter a wrong password at logon and then use the disk
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Name three types of passwords that can be set in BIOS setup.
User power-on password, supervisor power-on password, and drive lock password
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What is the default encryption protocol that Windows uses when sending an account name and password to a domain controller for validation?
Kerberos
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What is the name for a small device that contains authentication information keyed into a logon window to gain access to a network?
Smart card or key fob
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What is the purpose of a digital certificate?
To prove you are who you say you are; it establishes your identity
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Who assigns a digital certificate?
A Certification Authority
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Why is the name of your pet not a strong password?
Because it is easy to guess
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In what situation might a blank password be better than an easy-to-guess password?
When your computer is always sitting in a protected room and will not be accessed remotely
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Which has more rights, a standard account or a guest account?
A standard account
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What folder in Vista is intended to be used for folders and files that all users share?
C:\Public folder
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What file system must be used in order to encrypt folders and files in Windows Vista or XP?
NTFS
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What Vista tool can be used to encrypt an entire hard drive?
BitLocker Encryption
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What is the purpose of the TPM chip on a motherboard?
To hold the encryption key used by BitLocker Encryption
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What is the quickest way to lock down a Windows workstation?
Windows key + L
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Which type of malware can copy itself over a network without involving a host program?
A worm
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Which type of malware substitutes itself for a legitimate program?
Trojan
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Why is it important to not click a link in an email message from someone you don’t know?
The link might point to a malicious script
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List the three types of user accounts used by Windows Vista.
administrator, standard user, and guest accounts
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List the four types of user accounts used by Windows XP.
administrator, power user, limited user (also called the users group), and guest accounts
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Which Windows console is used to create a new user group?
Computer Management console
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What is the term Windows XP uses to describe sharing files when no control is allowed over who has access to a shared file?
Simple file sharing
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What type of permission does a folder receive from its parent folder?
Inherited permissions
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What type of permissions must be given so that a folder can be shared on the network?
Share permissions
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If a folder has ten subfolders, what is the easiest way to change the permissions for all ten folders?
Change the permissions of the parent folder
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What two services must be running under Windows XP to share folders on the network?
Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks
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If you are having a problem changing the permissions of a folder that was created by another user, what can you do to help solve the problem?
Take ownership of the folder
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A shared folder whose name ends with a $ is called a ____.
Hidden share
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When is it possible to use administrative shares?
When a computer is on a domain
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What can you do so that you can use file and folder encryption with a volume using the FAT file system and Windows Vista Business edition?
Convert the volume to NTFS
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What is the command to decrypt the file myfile.doc?
Cipher /d myfile.doc
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What is the command to launch the Certificate Manager console?
Certmgr.msc
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What is the file extension used by default for a certificate file that contains the private key? That does not contain the private key?
.pfx, .cer
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If you upgrade from Windows XP to Windows Vista Ultimate and cannot access your encrypted files, what is the first thing to do?
Import your EFS certificate into Windows Vista
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What hardware component is needed to set up BitLocker Encryption so that you can authenticate the computer?
TPM chip
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What is the first thing you should do when you discover a computer is infected with malware?
Possible answers: Quarantine the computer, unplug the network cable, turn off wireless networking
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What is the best tool to use to find out the purpose of a program that is running on your system?
The Internet
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What command can be used to stop a process that is more powerful than Task Manager?
Taskkill
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