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Distribution Channel (Marketing Channel)
A sequence of marketing organizations that directs a product from the producer to the ultimate user.
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Middleman (or marketing intermediary)
A marketing organization that links a producer and user withina marketing channel
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Merchant Middleman
A middleman that actually takes title to products by buying them
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Functional Middleman
a middleman that helps in the tranfer of ownership of products but does not take title to the products
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Retailer
A middleman that buys from producers or other middlemen and sells to consumers
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wholesaler
a middleman that sells products to other fims
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Intiensive distribution
the use of all available outlets for a product
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Selective distribution
The use of only a portion of the abailable outlets for a product in each geographic area
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Exclusive distribution
the use of only a single retail outlet for a product in a large geographic area
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Supply-Chain management
Long-term partnership among channel members working together to create adistribution systemm that reduces inefficiencies costs and redundancies while creating a competive advantage satisfying customers
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Merchant wholesaler
a middleman that purchases goods in large quantities and then sells them to other wholesalers or retailers and to institutional, farm, government, professional or industrial users
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Full service wholesaler
A middleman that performs the entire range of wholesaler functions
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General merchandise wholesaler
a middleman that deals in a wide variety of products
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Limited line wholesaler
a middleman that stocks only a few product lines but carries numerous product items within each line
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Specialty-line wholesaler
A middleman that carries a select group of products within a single line
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Agent
A middleman that expedites exhanges, represents a buyer or a seller, and often is hired permanently on a commission basis
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Broker
A middleman that specializes in a particualr commodity,represents either a buyer or a seller, and is likely to be hired on a tempory basis
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Independent retailer
A firm that operates only one retail outlet
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Chain retailer
A company that operates more than one retail outlet
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Department store
a retail store that (1) employs 25 or more persons and (2) sells at least home furnishings, appliances ,family apparel, and household linens and dry good, each in a dfferent part of the store.
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Discount store
A self service general merchandise outlet that sells products at lower than usual prices
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Warehouse Showroom
A retail facility in a large, low cost building witha large on-premises inventory and minimal service
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Convenience store
a small food store that sells a limited variety of products but remains open well beyond normal business hours
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Supermarket
A large self serice store that sells primarily food and household products
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Superstore
a large retail store that carries not only food and nonfood products ordinarily found supermarkets but also additional product lines
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Warehouse club
A large scale member-only establishment that combines features of cash and carry wholesaling withdiscount retailing
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traditionl specialty store
A store that carries a narrow product mix with deep product lines
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Off-Price retailer
A store that buys manufacturs seconds,overruns returns, and off season merchandise for resale to consumers at deep discounts
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Category Killer
a very large specialty store that concentrates on a single product line and competes on the basis of low prices and product availability
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Nonstore retailing
A type of retailing whereby consumers purchase products without visiting a store
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Direct Selling
The marketing of products to customers through face-to-face sales presentations at home or in the workplace
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Direct Marketing
Is the use of the telephone, Internet, and nonpersonal media to introduce products to customers, who then can purchase them via mail, telephone, or the Internet
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Catalog marketing
A type of marketing in which an organization provides a catalog from which cutomers make selections and place orders by mail, telephone, or the Internet
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Direct-Response marketing
A type of marketing in which a retailer advertises a product and makes it available through mail, telephone or online orders
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Television home shopping
A form of selling in which products are presented to television viewers, who can by them by callina a toll free number and payiing witha a credit card
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Online retailing
Retailing that makes products available to buyers through computer connection
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Automatic Vending
the use of machines to dispense products
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Lifestyle shopppping center
An open air environment shopping center with upscale chain specialty stores
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Neighborhood shopping center
A planned shopping center consisiting of several small convenience and specialty stores
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Community shopping center
A planned shopping center that includes one or two department stores and some specialty stores, along with convenience stores
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regional shopping center
a planned shopping center containing large department stores, numerous specialty stores, restaurants, movie theaters and sometimes even hotels
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Physical distribution
all those activities concerned with the efficient movement of products from the producer to the ultimate user
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Inventory management
the process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stockout costs
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Order Processing
Activities involved in receiving and filling customers purchase orders
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warehousing
The set of activities involved in receiving and storing goods and preparing themm for reshipment
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Materials handling
The actual physical handling of goods, in warehouses as well as during transportation
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Transportation
The shipment of products customers
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carrier
A firm that offers transportation services
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Promotion
communication about an organization and its products that is intended to inform, persade or remind target market members
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integrated marketing communications
coordination of promotion efforts to ensure mazimal informationl and persuasive impact on customers
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Promotion Mix
the particular combination of promotion methods a firm uses to reacha target market
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Advertising
A paid nonpersonal message communicated to select audience through a mass medium
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Personal Selling
personal communication aimed at informing customers and persuading them to buy a firms products
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Sales promotion
The use of activities or materials as direct inducements to customers or salespersons
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public relations
communication activities used to create and maintain favorable relationships between an organization and various public groups, both internal and external
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primary demand advertising
advertising whose purpose is to increase the demand for all brands of a product within a specific industry
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Selective-Demand advertising
Advertising that is used to sell a particular brand of product
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Institutional Advertising
Advertising designed to enhancea firm's image or reputation
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Advertising Agency
An independent firm that plans, produces and places advertising for its clients
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Order Getter
A salesperson who is responsible for selling a firm's products to new customers and increasing sales to present customers
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Creative Selling
Selling products to new customers and increasing sales to present customer
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Order Taker
A salesperson who handles repeat sales in ways that maintain positive relationships with customers
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Sales Support Personnel
Employees who aid in selling but are more involved in locating prospects, education customers, building goodwill for the firm, and providing follow-up service
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Missionary salesperson
a salesperson generally emplyed by a manufactur who visits retailers to persuade them to buy the manufacturers products
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Trade salesperson
Salesperson-Generally employeed by food producer or processor-who assists customer in promoting products, especially in retail stores
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Technical Salesperson
A salesperson who assists a compny's current customers in technical matters
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Consumer sales promotion method
a sales promotion method designed to attract consumers to particular retail stores and to motivate them to purchase certain new or established products
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Trade sales promotion method
a sales promotion method designed to encourage wholesalers and retailers to stock and actively promote a manufacturer's product
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Rebate
A return of part of the purchase price of a product
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Coupon
reduces the retail price of a particular item by a stated amount at the time of puchase
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Sample
A free product given to customers to encourage trial and purchase
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Premium
A gift that a producer offers a customer in return for buying its product
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Frequent-user incentive
a program developed to reward customers who engge in repeat purchases
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Point of purchase display
promotional material placed within a retail store
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Trade Show
an industry-wide exhibit atwhich many sellers display their products
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Buying allownace
a temporary price reduction to resellers for purchasing specified quantities of a product
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Cooperative advertising
An arrangement whereby a manufacurer agrees to papy a certain amount of a retailers media cost for advertising the manufacturer's products
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publicity
Communication in news-story form about an organization, its products, or both
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News Release
A typed page of about 300 words provide by an organization to the media as a form of publicity
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feature article
A piece prepare by an organization for inclusion in a particular publication
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captioned photograph
a picture accompanied by a brief explanation
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press conference
A meeting at which invited media personnel hear importan ntews announcements and receive supplementary textual material and photographs
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