Job knowledge and common sense ____ _____ similar concepts.
are not
Two self induced pressures supervisors often place on themselves are?
1. You used to do it
2. Wanting to be liked
What are the two beliefs that of management that are Roadblocks to successful performance counseling?
1. Will do nothing about the problem
2. That an employee will not change
Roadblocks to successful performance counseling are divided ______________ and lack of _________________.
loyalty; confidence
True or False - A supervisor should honor private conversations with their subordinates
False
A supervisor must exercise ____________when deciding to self-disclose in order to make a point as an employee.
Caution
In the establishment of a relationship between a supervisor and an employee, this is not an element of authority:
C. Democratic Leadership Style
All of the following assist in maintaining the police culture except:
C. Groupthink
In the police culture there is a wide array of emotions experienced by officers. If not communicated _________ can be experienced.
apathy
In order to counter groupthink, a group leader should: Encourage Skepticism, Encourage Dissent, and Seek outside opinions and not encourage immediate ______________.
solutions
________________ is considered a part of a dysfunctional culture.
Blaming
Emotional stress which arises from police work ___ ______ experienced the same by all officers, it reflects individual differences.
is not
All of the following are not considered part of a functional culture, except:
A. Symbiosis
____________ and ___________ are not similar ideas.
Performance and productivity
No pride in __________ /______________ is a strong indicator to identifying a problem employee.
appearance / performance
All of the following are important reasons to consider regarding a problem employee except:
C. Medical Issues
Performance issues can be caused by all of the following except:
D. Steroid Use
What is the drug abused most often by members of Law Enforcement community?
C. Alcohol
According to “Choosing Appropriate Intervention Strategies”, officers who did not learn appropriate material during training phase, and the issue was not addressed by FTO’s/Supervisors, is referred to as __________ ___________.
Systems problem
True or False - Education and support are functions of upper level management
True
____________ ____________ can impact the likelihood of an employee remaining motivated
Environmental Factors
_______________ is the most powerful element in the solidification of the employee/supervisor relationship.
Empathy
Should a supervisor agree with an employee’s lifestyle, choices and decisions as a sign of respect?
No
The ability component of work performance includes all of the following except:
B. Age
Internally motivated individuals seem to be influenced more by _______ and _________ then by pay and benefits.
Purpose and meaning
True or False - Benefits and time-off appear to be more important to externally motivated individuals.
True
According to the theory of responsibility and control, an essential resource of any organization is the _________.
employee
The principles of “Hiring a Worker to Work” and “Poor Performance is a Choice” are primary elements of:
The theory of responsibility and control
True or False - According to Mintzberg, Interpersonal, Informational & Decisional are three primary roles that managers serve.
True
If the employee refuses to change, ____________ should be used.
Consequences
According to the theory of responsibility and control, ___________cannot force acceptable behavior.
management
According to the theory of responsibility and control, education and support are functions of_______ __________.
Upper management
According to the theory of responsibility and control, training and documenting are functions of ____________________.
supervisor
A key element in identifying performance problems and setting goals to help influence change is being ____________.
specific
A common mistake with analysis is not recognizing the need for ___________.
analysis
_________________ change is often a benefit of constructive complaining by officers.
Organizational
The biggest mistakes made by supervisors in counseling employees are ________-___ and ____________.
Follow-up and monitoring
True or False - Verbal information from other supervisors is a valuable tool in dealing with a problem employee.
False – It’s High Risk
Gathering ____________ is one of the first steps a supervisor should do prior to counseling an employee
documentation
Influencing a change in _____________ is the primary purpose of counseling.
Behavior
True or False - At the beginning of the counseling session, a supervisor should start with positive accolades.
False
True or False - A mistake often made during a counseling session is failing to ask the employee their side of the issue.
True
_____________ is the most powerful weapon against poor performance
Documentation
Employees identified and discussed in a work performance staffing should be monitored ___________.
Daily
A basic mistake made by supervisors during counseling sessions is forgetting ____ _____ ____ _______________.
You are the supervisor
This intervention strategy is not covered by confidentiality: _____________ fitness for duty evaluations.
psychological
Documenting, counseling and referring to the employee assistance program are part of the functions of a_________________.
Supervisor - Not upper management or organizational policy
According to the article, “When Departments Should Not Create an Early Intervention System”, the author argues that the easiest part to create in an early intervention system is early identification of possible problem ________.
behaviors
Based on “Ten Ways to Hire a Problem Employee”, accepting expert advice is considered a _____ _______ __________.
Good hiring practice
The major issue with officer discretion is ________________.