A desired future state that the organization
attempts to realize is a _______
_______ is process of outlining the activities that are necessary to achieve the goals of the organization. The blueprint for action.
Identify the three aspects of the organization that must be known before planning begins
______ monitor the extent to which goals are achieved and ensure the organization is moving in the direction suggested by the plans
_______ is a linking mechanism between goals
Name the two basic approaches to planning are _____ ______and ________ ___.
Top down and Bottom up
Planning does not guarantee that the right decision will be made in those situations calling for decisiveness.
D. All of the above
The major problem to planning is
The emphasis on short-term results
Organizational parts interact to produce a
joint effect greater than the sums of the parts acting alone is _______
Limitations and barriers to planning are
1. Tendency toward inflexibility
2. Fear of failure
3. Lack of organizational knowledge
4. Lack of knowledge or control of the environment
5. Lack of confidence
6. Inability to forecast accurately
7. Lack of resources to support the plan
What does a Mission Statement do?
Broadly describes the organization's basic business scope and operations that distinguish it from similar organizations
The mission is the beginning of the planning process. What does it focus on?
Focuses on product quality, customer service,values, aspirations, and attitude toward employees
True/False - Core competence is what we do well in comparison to other organizations.
Operational plans outline what?
What are the two types of goals and plans?
Strategic and Operational
In the hierarchy of Goals, their importance in descending order from top to bottom are
1. Mission statement
3. Tactical (sometimes)
The criteria for effective goals are?
1. Specific and measurable
2. Cover key result areas
3. Challenging but realistic
4. Defined time period
5. Linked to rewards
True or False – The major problem with Management by Objective (MBO) is the emphasis is on short term results.
What is the most important part of Management of Objectives (MBO)?
Mutual setting of objectives by employee and superivsor
A performance masurement process throughout the organization that aligns individual goals with the organization’s strategic goals is a ______ ______
Balanced Scorecard (BSC)
What are the three Single-Use plans?
______ _____ are designed to deal with organizational issues or problems that recur
Standing plans or SOP's include _____, _____, _____
_______________ are general guidelines that govern how certain organizational situations will be addressed. They are broad in scope, a general guide and define the boundaries with which to make decisions
A properly formatted policy has:
D. All of the above
True or False – Policy Is a statement of what must be done in a particular situation; it is not a statement of guiding principles which should be followed in activities directed toward the attainment of organizational objectives.
Policy must provide _________ to allow employees to utilize their judgment.
True or False – Ideal Policy should:
· State the purpose of the policy
· Contain the policy itself
· Provide definitionsOutline Procedure
The definition of Procedure is
A precise series of interrelated sequential steps
No guns in the booking area, is an example of a:
Defines a police department’s responses to be taken in case of emergencies or setbacks is a ______ ____
The way to ensure buy-in is
Participative Decision Making (PDM)
The planning and decision making that lead to the establishment of the organizations goals and development of a specific strategic plan.
The use of managerial and organizational tools
Strategy formulation vs. implementation (the strategic plan) to direct resources toward
accomplishing strategic goals is
SWOT is an acronym for what?
______ are ______ characteristics that have the potential to help the organization achieve or exceed the strategic goals
Opportunities are External
_______________are external characteristics that may prevent the organization from achieving its goals.
True or False – The major problem with Planning is the emphasis is on short term results
Tendency toward inflexibility, fear of failure, lack of organizational knowledge, lack of knowledge or control of the environment, lack of confidence, inability to forecast accurately and lack of resources to support the plan are __________________ and ______________ to planning.
limitations and barriers
______________ goals are broad statement describing where the organization wants to be in the future.
______________ plans define the action or steps of how the company will attain strategic goals.
_____________ planning focuses on determining day-to-day activities that are necessary to achieve the long-term goals of the organization. Their scope flows from broad to narrow.
________ __________ is universally known as the first step in the strategic planning process.
The following are criteria for the development of _______________ ____________.
Specific and measurable, Cover key result areas, Challenging but realistic, Defined time period, and Linked to rewards
True or False – Benefits do not bind actions that eliminate options of officers under specific circumstances, advance excellence, hold a department strictly accountable to the community for justifiable noncompliance become quickly outdated and obsolete.
True or False – Generally rules and regulation flow from the formulation of rules and tend to clarify and provide interpretation of meaning and intent of rule.
False – Rules are formulated from policies and clarify the meaning of policies.
An effective policy manual is a starting point of an effective policy manual is statement of the agency’s philosophy of policing from which goals and objectives are derived. It should also be a training tool, a ________ document and should be a tool to help the agency in court
A table of contents that lists policies in __________________ order almost certainly indicates that the manual has been developed largely in reaction to crisis or to new laws that effect policing.
True or False – Policies must include the participation of the individuals who ultimately must live with the policy.
Which of the following are external influences on policy
D. All of the Above – especially UNIONS
Which of the following are reasons of why the Chief must be involved in policy formulation?
D. All of the above
Policy focuses on ____________ and ______________.
Goals and plans
Policy statements should generally be _________ and __________ in tone.
Short and positive
True or False - Policy implementation is the easiest stage.
All policy stems from ___________, philosophy, goals and objectives.
Departmental policy must be accompanied with _________ and __________.
Training and education
True or False - Doing this right is effective, doing things right is efficient.