Fn2 test 1[1].txt

  1. Interviewing skills
    • Active listening
    • Empathy
    • Encouragement
    • Redirecting
  2. Interview tips
    • Include the child as much as possible
    • Parents may answer, but nonverbal can come from child cuz it is hard for them to disguise feelings, attitudes, anxiety
    • Have toys for younger children so they aren't distracting parents
    • Use broad open ended questions
  3. Anticipatory guidance
    • Base interventions on needs identified by the family, not by the professional
    • View the family as competent or as having the ability to be competent
    • Provide opportunities for the family to achieve competence
  4. infancy
    • Communicate via via smile, coo, cry
    • Respond to adult nonverbal cues such as firm, gentle handling and quiet, calm speech
  5. Early childhood, less than 5
    • Focus on themselves
    • Allow them to touch and feel equipment
    • Everything is direct and concrete to them; take things literally
    • Assign human attributes to inanimate objects
  6. School age
    • Desire explanations and reasoning
    • Interested in functional aspects of procedures, objects, and activities
    • Heightened concern about body integrity
    • Are attached to objects
  7. Adolescence
    • Fluctuate between child and adult thinking
    • Interview regarding special situations
    • Maintain confidentiality
    • Sexual activity interview
  8. Communication barrier (nurse)
    • Socializing
    • Giving unrestriced and unasked for advice
    • Offering premature or inappropriate reassurance
    • Giving overready encouragement
    • Defending a situation or opinion
    • Using stereotyped comments or cliches
    • Asking directed, closed ended questions
    • Interrupting and finishing the person's sentence
    • Talking more than the interviewee
  9. Signs of information overload (patient)
    • Long periods of silence
    • Wide eyes and fized facial expression
    • Constant fidgeting or attempting to move away
    • Nervous habits
    • Sudden disruptions
    • Looking around
    • Yawning, eyes drooping
    • Frequantly looking at watch or clock
    • Attempting to change the topic
  10. Communicating with children
    • Allow time to feel comfortable
    • Avoid sudden or rapid advances, broad smiles, extended eye contact
    • Talk to the parent if child is initially shy
    • Communicat through trnasition objects such as dolls, puppets before questioning child directly
    • Give older child opportunity to talk w/o parents present
    • Assume position at eye level with child
    • Speak in quiet, unhurried, confident voice
    • Use simple words, short sent.
    • Statae directions and suggestions positively
Card Set
Fn2 test 1[1].txt
ch 34 communication