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Mgt 304 Ch 11

  1. What is communication
    Transference and understanding of meaning
  2. Triangle of Communication
    • Achieve Coordinated Action
    • Express Feelings and emotions
    • Share information
  3. Sources of noise
    • Physical distractions
    • Semantic errors
    • culture
    • absence of feedback
    • status effects
  4. Feedback is...
    • Knowledge about impact of messages
    • How receiver communicates with sender
  5. Potential barriers to feedback in the workplace...
    • Emotions
    • Can be perceived as unpleasant or hostile
  6. Guidelines for constructive feedback
    • specific examples
    • When receiver is most ready to accept
    • Accurate!
    • Controllable/doable
    • Limit amount of feedback
    • Use praise and criticism
  7. Factors that distort clarity of message
    noise
  8. One way (Static) communication
    Clear, Non-ambiguous, precise communication
  9. Two way communication
    Rich, more ambiguos more personal, slow
  10. Non verbal communication
    • body language
    • facial expressions
    • time
    • touch
    • space
  11. Study of gestures and body postures
    Kinetics
  12. Study of how space is utilized
    Proxemics
  13. Informal communication networks
    • rumor mill
    • Coffee klatch
    • Gossib
    • Grapevine
    • Snowball Effect
    • Old-Boys
  14. Barriers to effective communication
    • Physical Distractions
    • Filtering (so more favorable to receiver)
    • Selective perception
    • Emotions
    • Language
  15. Overload (barriers to communication)
    Too much info too fast
  16. Barriers to comm cont'd
    • Status
    • Absence of feedback
    • semantic problem KISS
  17. Effective Listening
    • Reason or purpose
    • Suspend judgement- refrain from interupting
    • Resist Distrations- noise
    • Pausing before responding
    • Rephrase to clarify
  18. Interpersonal barriers to communication
    • Ego problems or poor communication skills
    • selective listeining and flitering
  19. Low Context Culture
    Very explicit instruction
  20. High context-
    use words to convey a limited part of a message- rest must be interpreted
  21. International barriers to communication
    Language, Coordination
Author
Anonymous
ID
150996
Card Set
Mgt 304 Ch 11
Description
Mgt 304 Ch 11
Updated

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