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organzing
arranging and structuring work to accomplish an organizations goal
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organizational structure
the formal arrangement of jobs with in an organization
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organizational chart
the visual representation of an organizations structure
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organizational design
creating or changing an organizxations structure
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work specialization
dividing work activities into separate job tasks
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departmentalization
the basis on which jobs are grouped together
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cross funtional teams
work teams compossed of individuals from various functional specialities
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chain of command
the line of authority extending from upper organizational levels to the lowest level, which clarifies who reports to whom
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authority
the rights inherent ina managerial possition to tell people what to do and to expect them to do it
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resposnability
the obligation or expectation to perfom any assigned duties
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untiy of command
the managment principle that each person should report to only one manager
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span of control
the number of employees a manager can efficiently and effectively manage
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centralization
the degree to which decision making is concentrated at the upper levels of the organization
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decentralization
the degree to which lower-level emplyees provide input or actually make decisions
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employee empowerment
giving employees more authority to make decisions
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formalization
how standerized an organizations jobs are and the extent to which employee behavior is guided by rules and procedures
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mechanistic organization
an organizational design that is rigid and tighly controlled
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organic organization
an organizationla design that is highly adaptive and flexible
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unity production
the production of items in units or small bathches
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mass production
the production of items in large batches
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process production
the production of items in continuous process
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simple sturcture
an organizational design with low departmentalization, wide span of control, centralized authority, and little formalization
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functional structure
an organizational design that groups together similar or related occupational specialities
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divisional strucutre
an organizational structure made up of separate, semiautonomous units or division
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team structure
an organizational structure in which the entiere organization is made up of work groups or teams
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matrix structure
an organizational structure that assigns specialitists from different functional departments to work on one or more projects
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project structure
an organizational structure in which employees continuously work on projects
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boundryless organization
an organization whose design is not defiened by or limited to horizontal, vertical, and externla boundries imposed by predefined structure
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virtual organization
an organization that consists of a small core of full time employees and outside specialists temporarily hired as needed to work on projects
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network organization
an organization that uses its own employees to do some work activities and networks of outside suppliers to provide other needed product components or work processes
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learning organization
an organization that has the capacity to continuously learn, adapt, and change
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high-performance work practices
work practices that lead to both high individual performance and high organizational perfomance
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labor union
an organization that represents workers and seeks to protect their intrests through collective barganing
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affirmative action
organizational programs the enhance the status of memebers of protected groups
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human resource planing
a method of planning to ensure that the organization has the right number and kinds of capable peole tin the right places at the right time
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job analysis
an assesment the defines the jobs and behaviors necessary to perform them
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job description
a written statement that describes the job
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job specification
a written statement of the minimun qualifications that a person must posses to perfome the job successfully
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recruitment
locating, identifying, and attracting caplabe applicants
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decruitment
reducing an organizations workforce
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selection
screening job applicants to ensure that the most appropriate candidates are hired
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realistic job preview (RJP)
a preview of a job that provides both positive and negative informationa bout the job and the company
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orientation
education that introduces a new emplyee to his or her job and organization
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perfomance managment system
a system that estblishes perfomance standertds that are usedto evaluate employee perfomance
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skill-bassed pay
a pay system that reward employees for their job skills they demonstrate
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variable pay
a pay system in which an individual's compensation is contigent on perfomance
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sexual harassment
any unwanted action or activity of a sexual nature that explicity or implicity affects an individuals emplyeement, perfomance, or work enviornment
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family-friendly benefits
benefits that accomodate employees need for work-life balance
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communication
the transfer and understanding of a meaning
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interpersonal communication
communication between two or more people
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organizational communication
all patterns, networks, and systmes of communication within an organization
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message
a purpose to be conveyed
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encoding
converting a message into sysmbols
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channel
the medium along which a message travels
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decoding
retranslating a senders message
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interpersonal communication process
the 7 elements involved in transfering meaning from one person to an other
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nosie
any disturbances that interfere with the transmission, receiot, or feedback of a message
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nonverbal communication
communication transmited with out words
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body language
gestures, facial configuration, and other body movements that convey meaning
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verbal information
an emphasis given to words or phrases that conveys meaning
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filtering
the deliberate manipulation to make it appear more favorable to the reciever
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information overload
a situation in which information exceeds a person's processing capacity
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jargon
specialized terminology or technical languge that memebrs or the group use to communicate among themselves
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active listening
listening for full meaning without making premature judgment or interpretation
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formal communication
communication that takes place with in prescribed organizational work arrangement
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informal communication
communication that is not defined by an organization's structural hierchy
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downward communication
from mamangers to employees
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upward communication
from employees to managers
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lateral communication
emplyees on the same organizational level
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diagonal
communication that cuts across work areas and organizational levels
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communication networks
the variety of pattern of vertical and horizontal flow of organizational communication
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grapevine
the infomal organizational communication network
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communities of practice
groups of people who share a concern, a set o problems, or passion about a topic and who depend their knowledge and experties in that ares by interacting on an ongoing basis
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organizational change
any alteration of people, structure or technology in an organization
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change agent
some who acts as a catalyst and assumes the responsability for managing the change process
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organizational development (OD)
change method that focuses on people and the nature and quality of interpersonal work relationships
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stress
the advers reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportuniess
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creativity
the abity to combine ideas in a unque way or to make unsusual assosiations betwee ideas
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innovation
the process of turning creative ideas into useful products or work methods
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idea champion
an individual who actively and enthusiastically supports new ideas, builds support overcomes resistance, and ensures that innovations are implemented
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enviornmental scaning
the screening of large amounts of information to anticipate and interpret changes in the enviornment
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competitor intelligence
an inviornmental scanning activity by which organizations gather informations about competitors
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forecasts
predictions of outcome
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quantitative forcasting
forcasting that applies a set of mathematical rules to a series of past data to predic outcomes
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qualitive forcasting
forcasting that uses the judgment and opinions of knowledgeable individuals to predict outcomes
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benchmarking
the serch for the best practices among competitors or noncompetitors that lead their superior performance
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resources
the assets of an organization, including financial, physical, human, intangable, and structural asstets
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budget
a numerical plan for allocating resources to specific activites
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scheduling
detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when are they to be completed
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gannt chart
a scheduling chart developed by Henry Gannt that shows actual and planned output over a period of time
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load chart
a modified Gannt chart that scheduels capacity by entire departments or specific resources
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PERT chart
a flowchart diagram showing the sequence of activites needed to complete a project and the time or cost assosiated with each
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events
end points that presents the completion of major activities in a PERT network
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activites
the time or resources needed to progress from one event to another in a PERT network
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slack time
the amount of time an individual activity can be delayed woth out delaying the whole project
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critical path
the longest sequence of activites in a PERT network
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break-even analysis
the technique for identifying the point at which total revenue is just sufficient to cover total cost
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linear programming
a mathematical technique that solves resource allocation problem
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project
a one time only set of activites that has defenite begginign and enpoint in time
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project managment
the task of getting a project's activities done on time, with in a budget, and according to specifications
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scenario
a consistent view of what the future is likely to be
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