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a system of tasks, reporting relationships, and communication linkages
organization structure
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describes the arrangement of work positions within an organization
organization chart
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the official structure of the organization
formal structure
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the set of unofficial relationships among an organizations members
informal structure
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identifies the informal structures and their embedded social relationships that are active in an organization
social network analysis
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the process of grouping together people and jobs into work units
departmentalization
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groups together people with similar skills who perform similar tasks
functional structure
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combines functional and divisional approaches to emphasize project or program teams
matrix structure
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brings together members from different functional departments
cross-functional team
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uses IT to link with networks of outside suppliers and service contractors
network structure
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organizations join together in partnership to pursue an area of mutual interest
strategic alliance
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uses information technologies to operate as a shifting network of alliances
virtual organization
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top management keeps the power to make most decisions
centralization
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top management allows lower levels to help make many decisions
decentralization
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emphasizes formal authority, rules, order, fairness, and efficiency
bureaucracy
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bureaucratic, using a centralized and vertical structure
mechanistic designs
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are adaptive, using a decentralized and horizontal structure
organic designs
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splits one job between two people
job sharing
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involves using IT to work at home or outside the office
telecommuting
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are clear, well defined, and widely shared among member
strong cultures
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weak cultures
no structure or socialization: no hero
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the process through which new members learn the culture of an organization
socialization
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what you see and hear when walking around an organization
observable culture
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found in the underlying values of the organization
core culture
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beliefs and values shared by organization members. make the mission statement affective
core values
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uses symbols to establish and maintain a desired organizational culture
symbolic leader
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the process of taking a new idea and putting it into practice
innovation
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four stages of innovation
- knowledge accunulation
- incubation
- discovery
- implementation and evaluation
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result in better ways of doing things
process innovations
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result in new or improved goods or services
product innovations
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result in ways for firms to make money
business model innovations
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tries to change the behavior of another person or social system
change leader
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results in a major and comprehensive redirection of the organization
transformational change
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bends and adjusts existing ways to improve performance
incremental change
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comprehensiveplan guiding resource allocation to achieve long term org. goals
strategy
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focuses org. energies on achieveing a compelling goal
strategic intent
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means operating in successful ways that are difficult to imitate
competitive advantage
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identififes how a divison or strategic business unit will compete in its product or service domain
business strategy
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guides activities within one specific area of operations
functional strategy
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involves expansion of the org. current operations
growth strategy
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expansion occurs by entering new business areas
diversification
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growth by acquiring suppliers or distributors
vertical intergration
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changes operations to correct weakness
retrenchment strategy
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where bussiness closes and sells its assets to pay creditors
liquidation
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reduces the scale or mix of operations
restructuring
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decreases the size of operations
downsizing
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sells off parts of the org. to refocus attention on core bussiness areas
diverstiture
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org. join togeather in partnership to pursue an area of mutual interest
strategic alliance
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the process of formulating and implementing strategies
strategic management
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the process of creating strategies
strategy formulation
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the process of putting strategies into action
strategy implementation
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examines org. strenghts and weaknesses, and enviromental opportunities and threats
SWOT analysis
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a special strenght that gives an org. a competitive advantage
core competency
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Porters Five forces of industry attractiveness
- new entrants
- customers
- substitutes
- industry comp.
- suppliers
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offers products that are unipue and different from the competition
differentiation strategy
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seeks to operate with lower cost than competitors
cost leadership strategy
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analyzes business opportunities according to market growth rate and market share
BCG Matrix
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inspires people to implement org. strategies
strategic leadership
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makes sure strategies are well implemented and that poor strategies are scrapped or changed
strategic control
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involves indetifying and taking action to resolve problems
problems solving
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the ability to gather and use info to solve problems
information competency
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approaches problems in a rational and analytical fashion
systematic (mesinistic) thinking
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approaches problems in a flwxible and spontaneous fashion
intuitive (organic) thinking
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offers complete info on possible action alternatives and their consequences
certain environment
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lacks complete info but offers probabilities of likely outcomes for possible action alternatives
risk environment
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lacks so much info that is is difficult to assign probablities to the likely outcomes of alternatives
uncertain enviroment
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applies a colution from past experience to a routine problem
programmed decision
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applies a specific solution that has been crafted to address a unique problem
nonprogramed decision
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process begins with idenification of a problem and ends with evauation of implemented solutions
decision-making
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involves comparing the costs and benefits of each potential course of action
cost-benefit analysis
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chooses the first satisfactory alternative that presents itself
satosficing decision
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the generation of a novel idea or unique approach that solves a problem or crafts an opportunity
creativity
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uses readily available info to asses a current situation
availability heuristic
-
assesses the likeihood of an occurrence using a stereptyped set of similar events
representativeness heuristic
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adjusts a previously existing value or starting point to make a decision
anchoring and adjustment heuristic
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oversight of top managementr by a board of directiors or board of trustees
governance
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planning organizing leadingcontrolling staffing that use of resources to accomplish performance goals
management process
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the process of setting objectives and determining what should be done to accomplish them
planning
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the process of assigning tasks, allocating resources and coordingating work activities
organizing
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the process of arousing enthsiasm and inspring efforts to achieve goals
leading
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the process of measuring performance and taking action to ensure desired results
controlling
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the ability to use ecpertise to perform a tack with proficiency
teachnical skill
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ability to work well in coorperation with other people
human skill
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the ability to manage ourseleves and our relationsships effectively
emotional intelligence
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the ability to think analytically and solve complex problems
conceptual skill
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the worldwide interdependence of resource flows, product markets, and business competition
globalization
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involves contaracting for work that is performed by workers in other countries
global outsourcing
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set moral standards of what is "good" and "right" behavior in organization and inn our personal lives
ethics
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oversight of company's management by a board of directors
corporate governance
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the display of negative irrational attitudes towards women or minorities
prejudice
-
actively denies women and inorrites the full benefits of organizational membership
discrimmination
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the collective brainpower or shared knowledge workforce
intellectual capital
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use their minds and intellects as critical assets to emoloyers
knowledge workers
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