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a model of self-disclosure and relational development that reflects shared information ranging from the most obvious to the most personal; intimacy level intensifies with sharing increasingly more personal information; a person is like an onion, some things are obvious, but the more you “peel” back the layers with the conversation, the more you find out about the person.
Social Penetration
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a dimension of self-disclosure that indicates how many topics we disclose about within a relationship
Breadth
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a dimension of self-disclosure indicating how much detail we provide about a specific topic.
Depth
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how people disclose thing to other people in their in relationships.
Johari’s Window
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represents critical parts of any conflict: you, me, the context, and the subject; if each part is not equally attended to, the conflict won’t be managed successfully; if one part is ignored, the conflict cannot be completely resolved
4 Part Conflict Model
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explains the different methods of dealing with conflict in relations to the concern for self and others
Filey’s Conflict Grip
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attempts to avoid directly confronting the issue at hand; methods may include changing the subject, putting off a discussion until later, or simply not bringing up the subject of contention; temporary measure to buy time; low concern for self and low concern for others
Avoidance
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high concern for other people; getting in situations where they shouldn’t be; treated like a door mat; low concern for their self
Accommodation
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deal where one or both partners give up something; concept of finding agreement through communication through a mutual acceptance of terms; medium concern for self and medium concern for others
Compromise
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working together to achieve a goal; sometimes bother partners come out better than before; high concern for self and high concern for others
Collaboration
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contest that arises whenever two strive for a goal that cannot be shared; high concern for your self and low concern for others
Competition
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Noise, Message overload, Message complexity, Lack of training, Preoccupation, Listening gap
Barriers to Listening
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they try to compromise; really good at noticing a person’s mood and responding style of listening
People centered
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wants the message to be error free, highly organized; wants the speaker to get to the point; they second guess a message and come up with a more realistic message; want very detailed unambiguous feedback style of listening
Action centered
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focuses on the details of the message; makes sure the details are correct; may make people nervous; interested in the content of the message itself style of listening
Content centered
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someone who is focused on the time; focused on the time aspect of the message; “I only have 5 minutes to speak.” style of listening
Time centered
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the tangible environment in which communication occurs; dinner table, car, etc.; environmental conditions such as temperature, lighting, and space are also included in physical context.
Physical context
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cultural environment in which communication occurs; requires us to look at the backgrounds of communicators; Example: Immigrants come to America, the grandparents can’t talk to the grandkids because they speak primarily Spanish, while the kids speak English.
Cultural context
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the relational and emotional environment in which communication occurs.
Socio-emotional context
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messages are understood in relationships to previously sent messages
Historical context
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