MIS MC quiz ch7.txt

  1. Which of the following statements is true about resolving problems in an interenterprise information system?



    B. It requires cooperation among different, usually independently owned, organizations.
  2. ________ is the activity of altering and designing business processes to take advantage of new information systems.



    D. Business process reengineering
  3. ________ is a major task when implementing enterprise systems.



    A. Gap identification
  4. Information silos lead to ________.



    A. data duplication
  5. Which of the following is an information systems application used in operations?



    D. finished-goods inventory management
  6. The accounts payable system that is used by the accounts payable department is an example of a(n) ________.



    B. workgroup information system
  7. The contact manager in your phone or in your email account is an example of a(n) ________.



    D. personal information system
  8. Which of the following information systems is used by a single individual?



    D. personal
  9. In accordance with the definition of service-oriented architecture, a service ________.



    C. is a repeatable task that a business needs to perform
  10. Which ERP vendor acquired PeopleSoft and Siebel?



    A. Oracle
  11. ________ information systems span a single organization and support activities in multiple departments.



    B. Enterprise
  12. Which of the following information systems leads to data duplication among departments?



    A. workgroup information systems
  13. Information silos are also referred to as ________.



    B. islands of automation
  14. A restaurant reserves facilities for a wedding. In accordance with the definition of service-oriented architecture, this is a(n) ________.



    A. service
  15. The primary purpose of an ERP system is ________.



    D. integration
  16. Which of the following statements is true of enterprise application integration?



    A. It connects system "islands" via a new layer of software.
  17. Which of the following statements regarding a personal information system is true?



    C. Its procedures are simple and probably not documented.
  18. ________ is known primarily for its retail-oriented ERP software.



    B. Epicor
  19. The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.



    A. interenterprise information system
  20. Which of the following statements about an interenterprise information system is true?



    B. Its procedures are formalized and user training is mandatory.
  21. In which phase of the customer life cycle do processes categorize customers according to value and attempt to win-back high value customers?



    B. loss/churn
  22. ________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.



    B. Customer relationship management
  23. To ease the creation of integrated systems, information systems developers studied best-of-practice techniques and from these developed a design philosophy known as ________.



    A. service-oriented architecture
  24. In the case of ________, problems are resolved by meeting, by contract, and sometimes by litigation.



    B. interenterprise information systems
  25. Which of the following is the gold standard of ERP products?



    C. SAP
  26. Which of the following ERP products offered by Microsoft is the easiest to install?



    A. Dynamics GP
  27. Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?



    B. training employees on the successful use of the new system
  28. In which phase of the customer life cycle are messages sent to the target market to attract customer prospects?



    A. marketing
  29. ________ is a condition that exists when data are isolated in separated information systems.



    C) Information silos
  30. A Web store front is an example of a(n) ________.



    A) functional information system
  31. Which of the following statements is true regarding a workgroup information system?



    A) It supports 10 to 100 users.
  32. Which of the following statements of enterprise information systems is true?



    D) It supports 100 to 1000 users.
  33. Information silos arise as a consequence of an organization's ________.



    B) increasing use of workgroup information systems
  34. Information silos are not a problem until they ________.



    A) begin to share data about the same entities
  35. Which of the following is an information systems application used in sales and marketing?



    C) lead tracking
  36. Which of the following is an information systems application used in manufacturing?



    A) scheduling
  37. Which of the following is an information systems application used in human resources?



    B) assessment
  38. The summation of all the problems of information silos leads to ________.



    D) increased costs for the organization
  39. Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?



    A) relationship management
  40. ________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.



    A) Enterprise resource planning
  41. Enterprise application integration is ________.



    D) a suite of software applications that links existing systems by providing layers of software that connect applications together
  42. The major benefit of enterprise application integration is that it ________.



    B) enables organizations to use existing applications
  43. An ERP solution does not include ________.



    B) a company's operational data
  44. A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.



    D) trigger
  45. A stored procedure is a ________.



    B) computer program stored in the database that is used to enforce business rules
  46. The inherent processes defined in an ERP solution are also known as ________.



    A) process blueprints
  47. ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.



    A) train the trainer
  48. ERP training falls into two broad categories. The first category is training about how to implement the ERP solution. Which of the following activities is NOT a part of this category?



    A) learning how to use the ERP application software
  49. Who are the top two ERP vendors?



    A) Oracle and SAP
  50. ERP vendor Infor purchased ________, a well-known and successful ERP company.



    B) Baan
  51. Which of the following ERP products offered by Microsoft has the most capability?



    C) AX and Nav
  52. Oracle's ERP products are designed according to ________.



    C) SOA principles
  53. Which of the following statements is true about Oracle and its ERP products?



    D) It is known to produce fully featured products with superior performance.
  54. ________ sells its ERP products to the largest companies and offers the most expensive of the ERP products.



    B) SAP
  55. Which of the following statements is true about SAP and its ERP products?



    A) SAP uses classic, thick-client, client-server architecture.
  56. When implementing new enterprise systems, the only solution for resolving process issues and providing enterprise process management is ________.



    C) Communicating the need to change to employees
  57. ________ refers to a person's belief that he or she can be successful at his or her job.



    B) Self-efficacy
  58. Which of the following is a design philosophy in which every activity is modeled as an encapsulated service and exchanges among those services are governed by standards?



    D) Service-oriented architecture
  59. In service oriented architecture, ________ places the logic for a service in only one place.



    D) Encapsulation
Author
isatonk
ID
150062
Card Set
MIS MC quiz ch7.txt
Description
review questions, multiple choice only, for test 2, chapter 7
Updated