MIS quiz ch7.txt

  1. True or False? A customer relationship management system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.
    True
  2. Which of the following statements is true about resolving problems in an interenterprise information system?



    B. It requires cooperation among different, usually independently owned, organizations.
  3. ________ is the activity of altering and designing business processes to take advantage of new information systems.



    D. Business process reengineering
  4. ________ is a major task when implementing enterprise systems.



    A. Gap identification
  5. True or False?
    Self-effacement is a person's belief that he or she can be successful at his or her job.
    False
  6. True or False?
    The contact manager in your phone or in your email account is an example of a work group information system.
    False
  7. Information silos lead to ________.



    A. data duplication
  8. True or False?
    Islands of automation is another term for information silo.
    True
  9. Which of the following is an information systems application used in operations?



    D. finished-goods inventory management
  10. The accounts payable system that is used by the accounts payable department is an example of a(n) ________.



    B. workgroup information system
  11. The contact manager in your phone or in your email account is an example of a(n) ________.



    D. personal information system
  12. Which of the following information systems is used by a single individual?



    D. personal
  13. True or False?
    Industry-specific solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries.
    True
  14. True or False?
    SAP can make a rapid move to thin-client, cloud-based solutions, because of its installed base.
    False
  15. In accordance with the definition of service-oriented architecture, a service ________.



    C. is a repeatable task that a business needs to perform
  16. Which ERP vendor acquired PeopleSoft and Siebel?



    A. Oracle
  17. True or False?
    Business process reengineering is a quick process but it is exceedingly expensive.
    False
  18. ________ information systems span a single organization and support activities in multiple departments.



    B. Enterprise
  19. True or False?
    According to the definition of service-oriented architecture, encapsulation is a repeatable task that a business needs to perform.
    False
  20. Which of the following information systems leads to data duplication among departments?



    A. workgroup information systems
  21. Information silos are also referred to as ________.



    B. islands of automation
  22. A restaurant reserves facilities for a wedding. In accordance with the definition of service-oriented architecture, this is a(n) ________.



    A. service
  23. The primary purpose of an ERP system is ________.



    D. integration
  24. True or False?
    Oracle's ERP products are designed according to SOA principles and hence are adaptable and customizable.
    True
  25. Which of the following statements is true of enterprise application integration?



    A. It connects system "islands" via a new layer of software.
  26. Which of the following statements regarding a personal information system is true?



    C. Its procedures are simple and probably not documented.
  27. ________ is known primarily for its retail-oriented ERP software.



    B. Epicor
  28. True or False?
    Enterprise information systems are information systems that span an organization and support activities in multiple departments.
    True
  29. True or False?
    Work group information systems procedures are often formalized in documentation.
    True
  30. The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.



    A. interenterprise information system
  31. Which of the following statements about an interenterprise information system is true?



    B. Its procedures are formalized and user training is mandatory.
  32. In which phase of the customer life cycle do processes categorize customers according to value and attempt to win-back high value customers?



    B. loss/churn
  33. ________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.



    B. Customer relationship management
  34. True or False?
    Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.
    True
  35. True or False?
    Industry-specific solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries.
    True
  36. True or False?
    A trigger is a computer program stored in the database that is used to enforce business rules.
    False
  37. True or False?
    Triggers and stored procedures are part of an ERP solution.
    True
  38. True or False?
    Enterprise information systems are information systems that span an organization and support activities in multiple departments.
    True
  39. To ease the creation of integrated systems, information systems developers studied best-of-practice techniques and from these developed a design philosophy known as ________.



    A. service-oriented architecture
  40. True or False?
    An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.
    False
  41. In the case of ________, problems are resolved by meeting, by contract, and sometimes by litigation.



    B. interenterprise information systems
  42. Which of the following is the gold standard of ERP products?



    C. SAP
  43. Which of the following ERP products offered by Microsoft is the easiest to install?



    A. Dynamics GP
  44. True or False?
    In enterprise systems, a single department manager is in charge.
    False
  45. Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?



    B. training employees on the successful use of the new system
  46. In which phase of the customer life cycle are messages sent to the target market to attract customer prospects?



    A. marketing
  47. True or False?
    The solutions to problems in an enterprise system usually involve more than one department.
    True
  48. True or False?
    Information silos is a condition that exists when data are isolated in separated information systems.
    True
  49. True or False?
    Personal information systems are used by a single individual.
    True
  50. True or False?
    Work group information systems typically have thousands of users.
    False
  51. True or False?
    In interenterprise information systems, procedures are simple and generally not documented or formalized in any way.
    False
  52. True or False?
    Information silos arise as a consequence of an organization's growth and increasing use of information systems.
    True
  53. True or False?
    In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.
    False
  54. True or False?
    Relationship management processes increase the value of existing customers by selling them more product.
    True
  55. True or False?
    The four phases of the customer life cycle are marketing, customer acquisition, relationship management, and loss/churn.
    True
  56. True or False?
    CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.
    False
  57. True or False?
    The primary purpose of an ERP system is decentralization.
    False
  58. True or False?
    Enterprise application integration is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
    True
  59. True or False?
    Converting to an ERP system is not nearly as disruptive as converting to an EAI system.
    False
  60. True or False?
    The development teams in an organization cannot alter ERP application programs to meet the organization's requirements without changing program code.
    False
  61. True or False?
    Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.
    True
  62. True or False?
    An ERP solution includes a database design as well as the company's operational data.
    False
  63. True or False?
    The inherent processes that are defined in an ERP solution are also known as process blueprints.
    True
  64. True or False?
    ERP vendors sometimes train the organization's employees, called Super Users, to become in-house trainers in training sessions called train the trainer.
    True
  65. True or False?
    Industry-specific solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries.
    True
  66. True or False?
    Epicor and Microsoft Dynamics are the top two ERP vendors.
    False
  67. True or False?
    GP, one of the ERP products offered by Microsoft Dynamics is smaller and easier to use than the company's other two products, AX and Nav.
    True
  68. True or False?
    Beginning with its first DBMS product release, Oracle has always been known to create easy-to-use products.
    False
  69. True or False?
    SAP uses classic, thick client, client-server architecture.
    True
  70. True or False?
    Oracle is the gold standard of ERP products.
    False
  71. True or False?
    Gap identification is a major task when implementing enterprise systems.
    True
  72. True or False?
    Transitioning to a new enterprise system requires careful planning and substantial training.
    True
  73. True or False?
    The problem with functional systems is that they exist in isolation.
    True
  74. True or False?
    SOA was originally used to design interacting computer programs.
    True
  75. True or False?
    Service implementations are easily adapted to new requirements, technologies, or methodologies because of encapsulation.
    True
  76. True or False?
    Data, and more generically messages, are exchanged among services using standardized formats and techniques, which are referred to as SOA standards.
    True
  77. True or False?
    SOA standards rely on proprietary designs.
    False
  78. ________ is a condition that exists when data are isolated in separated information systems.



    C) Information silos
  79. A Web store front is an example of a(n) ________.



    A) functional information system
  80. Which of the following statements is true regarding a workgroup information system?



    A) It supports 10 to 100 users.
  81. Which of the following statements of enterprise information systems is true?



    D) It supports 100 to 1000 users.
  82. Information silos arise as a consequence of an organization's ________.



    B) increasing use of workgroup information systems
  83. Information silos are not a problem until they ________.



    A) begin to share data about the same entities
  84. Which of the following is an information systems application used in sales and marketing?



    C) lead tracking
  85. Which of the following is an information systems application used in manufacturing?



    A) scheduling
  86. Which of the following is an information systems application used in human resources?



    B) assessment
  87. The summation of all the problems of information silos leads to ________.



    D) increased costs for the organization
  88. Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?



    A) relationship management
  89. ________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.



    A) Enterprise resource planning
  90. Enterprise application integration is ________.



    D) a suite of software applications that links existing systems by providing layers of software that connect applications together
  91. The major benefit of enterprise application integration is that it ________.



    B) enables organizations to use existing applications
  92. An ERP solution does not include ________.



    B) a company's operational data
  93. A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.



    D) trigger
  94. A stored procedure is a ________.



    B) computer program stored in the database that is used to enforce business rules
  95. The inherent processes defined in an ERP solution are also known as ________.



    A) process blueprints
  96. ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.



    A) train the trainer
  97. ERP training falls into two broad categories. The first category is training about how to implement the ERP solution. Which of the following activities is NOT a part of this category?



    A) learning how to use the ERP application software
  98. Who are the top two ERP vendors?



    A) Oracle and SAP
  99. ERP vendor Infor purchased ________, a well-known and successful ERP company.



    B) Baan
  100. Which of the following ERP products offered by Microsoft has the most capability?



    C) AX and Nav
  101. Oracle's ERP products are designed according to ________.



    C) SOA principles
  102. Which of the following statements is true about Oracle and its ERP products?



    D) It is known to produce fully featured products with superior performance.
  103. ________ sells its ERP products to the largest companies and offers the most expensive of the ERP products.



    B) SAP
  104. Which of the following statements is true about SAP and its ERP products?



    A) SAP uses classic, thick-client, client-server architecture.
  105. When implementing new enterprise systems, the only solution for resolving process issues and providing enterprise process management is ________.



    C) Communicating the need to change to employees
  106. ________ refers to a person's belief that he or she can be successful at his or her job.



    B) Self-efficacy
  107. Which of the following is a design philosophy in which every activity is modeled as an encapsulated service and exchanges among those services are governed by standards?



    D) Service-oriented architecture
  108. In service oriented architecture, ________ places the logic for a service in only one place.



    D) Encapsulation
Author
isatonk
ID
150057
Card Set
MIS quiz ch7.txt
Description
review questions for test 2, chapter 7
Updated