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If I Always Do.
What I've Always Done.
I'll Always Get.
What I've Always Got.
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COT Disciplinary Procedures.
- Pending File
- Letter of Counseling
- Written Reprimand
- Suspension 1, 2, 3, 10 days
- Dismissal
- Demotion
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What motivates employees?
Whatever people do, they do to satisfy a need. What motivates us is having opportunities to satisfy our needs.
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Theory X
People dislike work & will avoid it if possible. Little initiative or ambition.
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Theory Y
People are motivated by the opportunity to do challenging work.
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Complex Person - Theory Z
People are complex and needs vary from day to day. People bring their personal motives with them to work.
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What are the Maslow hierarchy of needs?
- Physiological Needs - food, shelter & clothing
- Security Needs - Physical safety & orderly environment
- Social Needs - Acceptance and a sense of belonging
- Esteem Needs - Self-respect and the respect of others
- Self-Actualization - Full development of abilities and a satisfying personal life
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Difference between hygiene & motivation factors.
Employees are not motivated by hygiene factors but will be dissatisfied if those factors are absent.
Hygiene factors - decent salary, good working conditions, fair supervision, & good interpersonal relations.
Motivators factors - interesting work, responsibility, recognition, & advancement.
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List vertical axis of change
- A need to change is identified
- The desire changes are identified
- A solution is designed
- New processes & systems are developed
- The solution is implemented
This is proress in a change initiative
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Name 5 phases of employees' attitudes & behaviors of change.
- Awareness of need for change
- Desire for change
- Knowledge of change
- Ability to implement change
- Reinforcement of change
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How do you help employees cope with change?
- Thinking thru the process
- Keep employees informed
- Keeping employees involved
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List step-by-step problem solving checklist for streamline work systems and processes.
- Name the problem
- Brainstorm about causes
- Select the cause
- Brainstorm about a solution
- Choose a solution
- Write an action plan
- Implement action plan
- Evaluate the solution
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Steps to strengthening self-discipline.
- Issue clear, reasonable rules & regulations.
- Set a good example.
- Clearly communicate performance expectations.
- Keep complete records on employees.
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Dealing with rule violations what are the steps?
- Act promptly
- Get all the facts
- Decide what action to take
- Hold a desciplinary interview
- Use the appeal procedure
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What is the difference between gripes, complaints, & grievances?
Griping is the kind of complaining people do just to let off steam.
Complaints are next level of dissatisfaction & is more serious requires some sort of action by supervisor.
Both gripes & complaints can become grievances.
Grievances is usually a written expression of an employee's dissatisfaction.
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What are the functions of a budget?
By law, your local government must prepare a budget every year.
- Functions are:
- Control - legal document
- Management - Plans to accomplish
- Planning - budget reflects the major program & policy objectives set by elected officials.
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Who uses the budget?
- Elected officials
- Management
- Citizens
- Interest groups
- Business groups
- You, the supervisor
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Name types of budgets.
- Operating Budget - estimated revenues and allocating resources for personnel, supplies, equipment and the operations of facilities needed to provide services to citizens and run the other activities of the government.
- Line-item budget
- Program budget
- Performance Budget
- Zero-base budget
Capital Budget - revenues sources and planned expenditures for all capital items. More costly and nonrecurring and have a useful life longer than one year.
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Name 3 guidelines of a budget request?
- Keep the budget simple
- Provide enough detail
- Separate capital items from operating expenditures.
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What are 2 types of customers and explain?
Internal & External Customers
Citizens are external customers receive goods and services. Also visitors are customers.
External are outside the local government organization and internal are inside the local government organization.
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What do citizen's expect?
Good value for fees and taxes they pay. Services should be delivered prompt, efficient, effective and courteous manner.
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What is ethics?
Ethics is the practice of applying a code of conduct to day-to-day actions. This code is "based on moral principles that balance what is fair to individuals or organizations and what is right for society."
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What is the ethical action test?
- Is it legal?
- Does it comply with our rules & regulations?
- Is it consistent with our organizational values?
- Does it match our stated commitments?
- Will I feel comfortable & guilt free if I do it?
- Would I do it to my famiy & friends?
- Would I feel okay if someone did it to me?
- Would the most ethical person I know do it?
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Remember that when it comes to ethical behavior, you are the model for your employees.
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