-
98% of the notifications of deaths comes to the funeral home by means of
telephone
-
a burial transit permit is needed for all of the following except
catholic burial mass
-
the proper word which means the placing of remains in a crypt in a mausoleum is
entombment
-
a container for cremains is called
urn
-
the holy book of the Islam faith is the
Koran
-
the person who usually makes the notification of death to the funeral home is the
member of the family
-
whenever any jewelry is found on the deceased during a residence removal, you as the funeral director should
check with the family about the jewelry & remove it if they so desire
-
which of the following is NOT a function of the American Board of Funeral Service Education
administer the national board exam
-
an obituary can best be defined as
a brief biographical sketch of a persons life.
-
the death certificate contains all of the following except the
religious affiliation
-
when the remains have been prepared at the mortuary & later taken to a Presbyterian church for the funeral service, the funeral director normally provides all of the following except
prie dieu
-
the NFDA "code of ethics" is based upon
the golden rule
-
when a person dies at home without medical attention, an official inquiry is made by the
coroner
-
the committal service is usually held at the
grave site
-
of the following, who has the preference to receive the burial flag for a deceased veteran
father
-
the part of a handle of a casket the casketbearer grasps to lift the casket is called the
bar
-
tailored is a style of casket
interior
-
extra sizes of caskets increase for each extra width by
2 inches
-
the base molding is a part of a casket
shell
-
when the interior material is tightly stretched across the panel of the casket is said to be
tailored
-
a wood state casket labeled 6/6XXX would measure in length 6'6" & in width
28 inches
-
a casket which has sides that are vertical or at right angles to the bottom is called
the state casket
-
a non movable handle that extends all the way around the casket is called an
stationary bar handle
-
a method of pricing which places a price on three separate items of service such as a casket, facilities & automobiles is called
itemization
-
a pricing procedure which creates a total price for service & casket is called
unit
-
a pricing procedure which places a price on each & every item of service & merchandise is called
itemization
-
a pricing procedure which places seperate price on caskets & seperate prices on service fees is called
bi-unit
-
methods of figuring a formula price are
- 1. functional
- 2. unit
- 3. bi-unit
-
which of the following is a source of expense in the funeral business
salaries
-
which of the following is a disadvantage of itemized pricing
possible elimination of certain items of service resulting in loss of overhead recovery
-
which of the following is a source of income in the funeral business
non-formula services
-
any pricing method would be based on
- 1. average overhead per adult formula service
- 2. mark-up on wholesale casket costs
- 3. wholesale casket cost
-
which of the following is an advantge of bi-unit pricing method
place realistic value on casket
-
if total overhead for a funeral home was $65,000 for a fiscal period & the firm did 100 services, what would the average overhead per service be
650$
-
if a casket cost 100$ wholesale & the funeral homes fixed multiple was 5, what would the selling price of that casket be
500$
-
if a funeral home had an average overhead of 650$ & the wholesale cost of casket was $100 & the funeral director marked his casket up 100% what would the unit price be?
850$
-
if a casket cost $200 wholesale & was sold for $1,000 & the average overhead per funeral was $500 what would the net profit be?
800$
-
a gathered type of casket interior made on a sewing machine with a multiple number of needles is called
shirred
-
the metal used in the shell of a 20 gauge steel casket would be
1/20 inch thick
-
a metal or concrete enclosure designed to protect the casket is called
vault
-
the crown & ogee are part of the casket
shell
-
the part of the handle which is attached to the casket is the
lug
-
a burial vault which is closed by placing the dome over the base is called an
air seal
-
the lenght of a standard adult wood is
6/3
-
the length of a standard adult metal is
6/6
-
the efficient utlization & adequate regulaton of all revenue, expenditures & capital rights is
finance managment
-
the achieving of economical, orderly & adequate distribution of products & services is
marketing managment
-
the planning, organizing, actuating & controlling of office work is
office management
-
the obtaining & maintaining of a satisfactory & satisified workforce is
personnel managment
-
the obtaining & maintaining of adequate work space & funeral equipment
facilities management
-
which of the following is the principal interest group for all funeral service personnel
nathional funeral directors association
-
the portion of the funeral home which contains caskets & other funeral merchandise displayed for sale is the
selection room
-
a monument erected to the memory of the dead, with the dead human body not present is
a cenotaph
-
a printed form the funeral home uses specifically for the funeral director & the family to make funeral & financial arrangements is the
arrangement form
-
the act of placing a dead human body is a grave is called
interment
-
one who is lacking the necessities of life is said to be
indigent
-
the dissecting of a remains for the purpose of ascertaining the cause of death is
a necropsy
-
a device upon which caskets are placed one on top of the other for display is known as
casket rack
-
a man who has lost his spouse by death is
a widower
-
the individual who supplies the statistical data concerning the deceased at the funeral arrangment conference is
informant
-
the document between the selled & the buyer stipulating items furnished, the price of said items & the terms of payment is the
sale contract
-
a crepe badge or floral design placed on the door indicating the death of an individual is a
door badge
-
an area set aside in a cemetery for several grave spaces, usually containing two, four or six grave spaces is a
lot
-
the distinct process consisting of planning, organizing, actuating & controlling performance to accomplish established objectives is
managment
-
which of the following actions is improper, regarding the U.S flag used in military funeral service
lowering the flag into the grave with the deceased veteran
-
a gasket sealer container used as either an insert into a casket or as a shipping case is
a ziegler case
-
a jewish term for the anniversary of death is
yarhzeit
-
birch is used in casket construction to manufacture
solid wood caskets
-
corrugated fiberboard is a material used in casket shell construction that is classified as
a wood by-product
-
the process of coating ferrous metals with zinc is
galvanizing
-
which of the following types of cloth covered exterior has raised designs above the surface of the material?
embossed
-
the rubber gasket used on sealer casket is generally compressed between the rim flange & the
top body molding flange
-
an example of a lining material used in casket construction is
linen weave
-
an example of a backing material used in casket construction is
masselin
-
an example of a padding material used in casket construction is
shredded paper
-
the part of the casket hardware that covers the exposed ends of the bar is the
tip
-
the thickness of a ferrous metal casket is measured in
gauge
-
the body of the casket includes the
base molding
-
in the construction of swing bar hardware, the arm attaches the bar to the
lug
-
the rim is part of the casket
cap
-
the thickness of a non-ferrous metal casket is measured in
oz per sq ft
-
the component part of the throw that hangs down into the body of the casket is the
apron
-
a transfer container which consists of wooden tray with a corrugated covering for the casket is known as
an air tray
-
an eight sided casket is referred to as
an octagon casket
-
an outer enclosure which entraps air via its domeshaped construction uses which of the following closure methods
air seal
-
the suggested volume of containers used for cremated bodies is
200 cubic inches
-
a casket in which the sides are vertical or at right angles to the casket bottom is
a state casket
-
adult caskets normally increase in length by
3 in increments
-
which of the following is an example of a grave liner
sectional
-
the jewish term for a seven day mourning period that begins on the day of burial is
shivah
-
in the jewish faith, the skull cap worn by the men at temple & funeral services is a
kippah
-
the jewish term for the 30 day mourning period is
sholoshim
-
one who is authorized to read the lessons & scripture in a Christian Science Church
reader
-
which of the following is not used to identify the room in a funeral home where a remains lies in state
resting room
-
the time limit for filing for Socical Security Lump Sum Death Benifit payment is
2 years from date of death
-
the time limit for filing for the V.A "Application for Burial Benifits" is
2 years from the date of cremation or permanent burial
-
a religious singer who assits a Rabbi is a
cantor
-
one who carries the casket during the funeral service is
a casketbearer
-
the portion of the funeral service which is conducted at the place of disposition is the
committal service
-
which of the following is the most appropriate for a funeral director to do before leaving the next of kin after making the removal
set a time for the arrangment conference
-
the Icon is associated with the
Orthodox Church
-
the Trisagion is part of the
Orthodox funeral right
-
architecturally, the liturgical Protestant church, the part of the church containing the alter is the
sanctuary
-
which of the following is being used when the funeral director does not remain in the selection room thruout the selection process
indirect presentation
-
a procedure that shows separately the price of the services to be rendered & the price of the casket is
bi-unit pricing
-
a procedure by which charges are broken down into several major components is
functional pricing
-
a procedure by which each & every function & item of merchandise is priced separately is
itemized pricing
-
a procedure which creates one total package for both services & merchandise is
unit pricing
-
if the family requests that the casket be opened in the church during the actual funeral service, the funeral director should
consult the clergy
-
the entry way into the church proper is the
narthex
-
the middle sale when sales for a given period of time are arranged in order of their increasing value is the
median sale
-
the grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is
educational grouping
-
the purchasing, pricing, display & sale of merchandise items specific to the funeral service is
funeral merchandising
-
most infant caskets increase in length in increments of
6 in
-
the term meaning the ending portion of a Catholic funeral mass is
libera
-
a dignity conferred upon roman catholic bishops or priests making them "princes of the church" is known as the station of
cardinal
-
the seating or auditorium section of the church is the
nave
-
the first letters for the Greek word for Jesus are
IHS
-
the Jewish term for a funeral cortege is
levaya
-
stated directions in the Liturgical Protestant church regarding church practices & procedures are
rubrics
-
a holy picture in the Orthodox church is
an icon
-
the Christian Burial Permit is issued by the
Catholic Church
-
who recieves the flag of a deceased veteran if there is no surviving spouse?
child of the deceased
-
a casket constructed of cherry is a
solid wood casket
-
which of the following may be utlized during the Roman Catholic funeral rite
sacred heart
-
of the following, who could not be buring is a national cemetery
parents of any member of the armed forces
-
the prie dieu in the Roman Catholic church signifies
a kneeling bench or rail
-
any Western Christian who is not adherent to the Roman Catholic faith is known as
a Protestant
-
an honorary title conferred upon Roman Catholic priests is
monsignor
-
a crucifier in the Roman Catholic church is
a person who carries the crucifix in a ecclesiastical procession
-
when used, the mogen david is placed
at the foot of the casket
-
in the funeral procession, the family care should be placed
directly after the funeral coach
-
the sum of a group of sale figures divided by the number of units is known as the
average sale
-
the head of the Roman Catholic church is the
pope
-
the acting of placing the remains in a mausoleum crypt is
entombment
-
the total of all sales divided by the number of sales is known as the
mean sale
-
an interior material found in caskets that has a smooth shiny face & is dull on the back is
satin
-
the practitioner is the officiant of the
Chrisitan Science funeral rite
-
the rosary service is usually held the night before
a Roman Catholic funeral rite
-
music played before a funeral service is the
prelude
-
which of the following is a lining material that is used in casket construction
crepe
-
a commemorative inscription on a tomb or monument is
an epitaph
-
wood that has been shredded into spaghetti like strings or thing shavings is
excelsior
-
embalming is usually not practiced by the
Orthodox Jewish faith
-
a price determination method whereby the casket cost is multiplied by a constant factor describes
fixed multiple pricing
-
the place about the altar of a church that encloses the clergy & other officials is the
Chancel
-
a type of casket interior style in which the casket material is drawn together in parallel fashion with a specific sewing process
shirred
-
the selling method in which the funeral director is in the selection room with the family thruout thier selection process is the
direct presentation method
-
the number of sheets of ferrous metal necessary to equal approximately one inch of thickness is the
gauge
-
a legal document containing vital statistics, dispostion & final medical information pertaining to the deceased is the
death certificate
-
the largest expense for a funeral home is
salaries
-
a burial vault which is sealed by placing a dome over the base is
an air seal burial vault
-
the document that can be procured when the completed death certificate is filed is the
burial-transit permit
-
a place to which remains are removed pending indentification by relatives is the
morgue
-
which of the following is a Jewish term for a tasseled shawl worn by men during prayer services
Tallith
-
the one who carries a cross in an ecclesiastical procession is the
crossbearer
-
the head of a Roman Catholic diocese is a
bishop
-
the Orthodox Jewish funeral may be held
in the funeral home chapel
-
the Orthodox funeral is held
with the casket open during the service
-
an alloy of copper, tin & sometimes zinc is
bronze
-
which of the following religions places restrictions on the removal of their dead
Orthodox Jews
-
the founder of the Church of Christ, Scientist was
Mary Baker Eddy
-
a leak resistant zippered bad designed to contain a dead human body & body fluids & used manly for the removal of dead human remains from the place of death is a
pouch
-
which of the following would lead the processional & recessional in a non-liturgical Protestant funeral service
officiant
-
which of the following would lead a liturgical Protestant funeral procession
Crucifer
-
which of the following religions does not permit the use of candles, cross, or crucifix in thier funeral service
mormon
-
the wedged shaped portion of the cap of a casket at each end of the crown is the
pie
-
the trisagion is associated with which of the following religious funeral rites
Orthodox
-
the priest leads the processional & recessional for which of the following funeral rites
Orthodox
-
a solid screen, covered with icons, at the front of the Orthodox church is the
iconostasis
-
the officiant for the Christian Science funeral service is the
Practitioner
-
a symbol of grie that is a tear in the upper corner of the garment or on symbolic ribbon worn by the survivors is known as
kriah
-
the ceremony of washing the deceased before burial by the Chevra Kaddisha is the
Taharah
-
another name for the ogee of the casket shell is
rim
-
the part of the casket interior which folds out over the top body molding for aesthetic purposes is the
extendover
-
which of the following is not a material used in the construction of a burial vault
pressed wood
-
which of the following is not a material that is used to line concrete burial vaults
zinc
-
which of the following is considered a source of income for a funeral home
sale of burial clothing
-
a strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the
gimp
-
a division of the total into four intervals, each one representing one-forth of the total is known as a
quartile
-
which of the following individuals cannot certify the cause of death on a death certificate
chiropractor
-
the jewish eulogy is known as
hesped
-
in the funeral procession to the cemetery, the casketbearers should
precede the funeral coach
-
what is the minimum number of people required to conduct an American Legion funeral service
21
-
an exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is
a crinkled finish
-
which of the following religions uses temple clothing
Church of Jesus Christ of Latter Day Saints
-
paschal candles are used in the
Roman Catholic faith
-
which of the following is an example of a cash advance
public transportation
-
which of the following would be a nonsectarian funeral rite
American Legion
-
which of the following terms refers to the completing of the sevice & financial details of a funeral
funeral arrangments
-
funeral arrangments made in advanced of need that do not include provisions for funding or prepayment are
preplanned funeral arrangments
-
which of the following statements regarding the pall is false
it can be placed on top of the american flag
-
the vestibule of the church is located
at the entry way of the church
-
the officiant of a Christian Science funeral is called the
reader
-
the focal point in the strict liturgical church is
the cross
-
a component part of the casket handle is the
ear
-
the width of oversize caskets are indicated by "X's" & each X indicates an increase in width by
2 inches
-
in a manufacturers standard metal casket is 23 in wide, what would the width of a XXX casket be
29 in
-
all ferrous metals used in casket construction contain
iron
-
a material primarily used as a backing material in the construction of caskets is
fiberboard
-
a non movable handle consisting of a lug only is
a bail handle
-
the main purpose of grave liners is to provide
support from the earth load
-
it is recommended that a casket selection room carry a maximum of
30 caskets
-
which of the following is not a part of the preselection room procedures
discussing the advantages & disadvantages of each unit
-
crushed is known as a casket
interior style
-
vaults are
measured by inside dimensions
-
masselin is a casket
backing material
-
a casket that is completely sealed by fusion or soldering is
hermetically sealed
-
which of the following is appropriate for casket placement in the liturgical church
it may be parallel or at right angles to the altar
-
a news item announcing the death of a person which usually contains a biographical sketch is
an obituary
-
a Roman Catholic sacrament given to those seriously ill or in danger of dying, to prepare their souls for eternity is the
sacrament of the sick
-
a style of casket interior created by placing a padding material between a lining material & a backing material, with subsequent stitches taken, forming small raised puffs defines a
tufted interior
-
which of the following is restricted in their casket selection, due to their religious belief
Orthodox Jewish
-
the part of the casket handle that is grasped by the casketbearers is the
bar
-
the base molding is part of the casket
shell
-
when the interior material is tightly stretched across the panel of the casket it is said to be
tailored
-
an exterior casket finish created when the base metal is coated by another metal via an electrolytic process is
plated
-
the part of the handle that is attached to the body of the casket is the
lug
-
which of the following is the officiant at a funeral service for the Church of Jesus Christ of Later Day Saints
speaker
-
which of the following would not be provided for a deceased Catholic's rosary service
prayer shawl
-
the Social Security lump sum death benefit would be paid to which of the following individuals
the spouse of the deceased
-
a letter or form from a Priest stating the eligibility of the deceased for burial in a Roman Catholic Cemetery is known as a
Christian Burial Certificate
-
an ecclesiastic attached to the chapel of a military unit is known as a
Chaplain
-
the candle which is placed between the casket & the altar during a Roman Catholic funeral mass is the
paschal candle
-
a cemetery created & maintained under an Act of Congress is called
a national cemetery
-
the type of lighting used in a funeral home that reflects off of the ceiling is
indirect lighting
-
the preferred location of the selection room is the
main level of the funeral home
-
a case or receptacle for dead human remains which is anthropoidal in shape describes a
coffin
-
a galvanized finish is applied to
steel burial vaults for protection
-
an example of a transfer container is
an air tray
-
a component part of the casket hardware is the
corner
-
a type of exterior covering used on caskets is
moleskin
-
a merchandising method of using three or four caskets to educate the selecting party regarding the elements of casket construction is known as a
educational grouping
-
velvet is a type of casket
lining material
-
when taking information about a death over the telephone, the funeral director should
have crisp & clear diction
-
an underground cemetery of rooms or galleries with recesses for burial purposes defines
catacombs
-
the moving of the dead human body from the place of death to the funeral home or other designated place is known as the
transfer of remains
-
the lining attached to the undersuface of the foot panel of the casket is known as the
apron
-
when a person dies at home without medical attention an offical inquiry will be made by the
coroner
-
which of the following is not a hardwood used in casket construction
redwood
-
a casket designed to display the deceased from the head to foot is a
perfection full couch casket
-
who leads the processional & recessional of a non-liturgical protestant funeral service
clergyman
-
the open area before the alter in the Orthodox church is the
solea
-
all honorably discharges veterans are entitled to
a flag
-
which of the following has no time limit for filing the appropriate Veterans Administration application for benefits
marker
-
eligibility for the Social Security lump-sum death benefit is measured by
how many quarters of coverage the deceased had accumulated
-
which of the following could be a part of a Roman Catholic funeral rite
sacred heart
-
a sale of merchandise in one of the four pricing categories based on the median as the low unit of the third quartile is the
quartile sale
-
which of the following weights are commonly used in the construction of copper caskets
32 & 48 oz
-
which of the following would lead a liturgical protestant funeral procession
crucifer
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