-
assigning part of a manager's work and power to other workers
deligation
-
the systematic shifting of emplorees from one job to another
job rotation
-
an organization that is doing everything they are supposed to in working towards their goals
functional organization
-
a set of activities intened to identify new ideas that have the potential to result in new goods and services
research development (R&D)
-
when a person or buisness does a physical thing for them such as repairing a car
service
-
a buisness or person that sells products
Manufacturer
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a process in operations management in which raw materials are broken into different component parts
analytical process
-
a process in operations management in which raw materials or components are combined to create a finished product
synthetic process
-
all activities managers engage in to produce goods and services
operations management
-
a group of similar products that differ only in relatively minor characteristics ex: chevy, ford, toyota
product line
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ex: corvette, camaro, volt
product item
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a basic material that actually becomes part of a physical product; usually comes from mines, forests, oceans, or recycled solid wastes
raw material
-
the process of working to make a product
working process
-
the end product
finished goods
-
a system designed to ensure that materials or supplies arrive at a facility just when they are needed so that storage and holding costs are minimized
just-in-time inventory (JIT)
-
a network of national standards institutes and similar organizations from 161 different countries that is charged with developing standards for quality products and services that are traded throughout the globe
international organization for standardization (ISO)
-
a computerized data bank containing information on the skills and experience of all present employees
skills inventory
-
a systematic procedure for studying jobs to derermine their various elements and requirements
job analysis
-
a list of the lements that maue up a particular job
job description
-
a list of the qualifications required to perform a particular job
job specification
-
process of attracting qualified job applicants
recruiting
-
a government agency with the power to investigate complaints of employment discrimination and the power to sue firms that practice it
equal emplorment opportunity commission (EEOC)
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a motivation technique in which managers and emplorees collaborate in setting goals
management by objectives (MBO)
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federal agency that enforces the provisions of the wagner act
national labor relations board (NLRB)
-
the process of negotiating a labor contract with mangement
collective bargaining
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