Mgt304 Org Change

  1. Change in the Business World today
    • Change or disappear- things are changing quickly
    • Univ. Embraces dean change
  2. Forces for Change (External)
    • Nature of Workforce
    • Technology
    • Economic Shocks- Retail, Newspapers (Elec)
    • Competition- Changes because they others make strides
    • Social and Political Trends
    • World Politics- currencies
    • Environmental Concerns
    • Corp Social Responsibility (ethics)
  3. Forces of change (Internal)
    • Numerous
    • HR Problems- Employees leaving- New CEO
    • Managerial Behavior/Decisions
    • Financial
    • Quality
    • Productivity
    • Customer Satisfaction
  4. Primary Changes in the Nature of the Workforce
    • Increasing Diversity
    • Dual Career Families
    • Increase in Contingency Workforce (Consultants, Part time, outsourced)
    • Less Unionization (<7% in FL)
    • Values and Expectation Changing (Work-Life Balance)
    • Increased Interorganizational and International Mobility
  5. Organizational Change
    Planned or uplanned transformations in a structure....
  6. Prevalence
    • International Phenomenon
    • International Expansion
    • Reduction in Employment
    • Mergers, divestitures, acquisitions
    • Major restructuring
  7. First order Change
    Change which is more continuous in nature and doesn't involves no major shift in how the organization operates
  8. Second-Order Change
    Radical change; major shifts involving many different levels of the organization and aspects of business.
  9. Objectives
    • -Improved Organizational Adaptability
    • -Increased Customer Satisfaction
    • -Profitability
    • -Technology
    • -Adapt to high pace, high tech environment

    • -Change Patterns of Employee Behavior
    • -Increase
    • Employee Motivation
    • -Increase
    • Productivity
  10. Individual Barriers to Change
    • Economic insecurity
    • Fear of the unknown
    • Threats to Social Change (Relationships you like)
    • Habit- "We do things this way"
    • Failure to Recognize Change
    • Demographic Background (from a changing Co.- they arent afraid of change)
    • "Me" Issues- how will it affect me (Pay, manager)
    • Individual Inertia- Laziness torwards change
    • Climate of Mistrust
    • Personality conflicts
  11. Organizational Barriers to Change
    • Bureaucracy
    • Structual Inertia (Report to too many levels)
    • Work Group Inertia
    • Threats to Existing Balance of Power
    • Preciously Unsuccesful Change Efforts
    • Composition of Board of Directors (Open-minded?)
    • Technical knowledge (Stuck w Technology)
  12. Organizationsl Barriers to Change Cont'd
    • Fear of Failure
    • Peer Pressure
    • Poor Timing
    • Non-reinforcing Reward System
    • Overdetermination
    • Narrow Focus of Change
    • Resource Allocation (Want to but don't have the dough)
  13. Pointers to Improve Chance of Success
    Shape Political Dynamic (Get people on your side- collaboration- get them to think its their idea)

    20-50-30 Rule- Generally 20% embrace change 50% sit on fence and 30% are against it.. Focus on 50

    Rationale- Explain rational-e what and why

    Opening Moves- Bold Especially if big change

    Aiming Point-

    Expect Problems- If you expect to have them you'll be better off facing them

    Participation- from the top down

    Communication* Well and often using different types of comm techniques to get the point accross

    Tracking Behavior- of individuals for quality change

    Timing- Time it really well

    Stress- reduced by change

    Support and Commitment- Upper managers gung-ho

    Rewards- with change

    Trainining and Education

    • NOT BEST:
    • Negotiation
    • Manipulation and Cooperation
    • Coercion
  14. Competitive Intelligence
    Learn about competition before planning and implementing change
  15. Strategic Planning
    • -Long-term plan outlining actions needed
    • to achieve planned results.

    • -The process of formulating, implementing
    • and evaluating decisions that enable an organization to obtain its objectives.
  16. Learning Organization
    Org that has continuous capacity to adapt and change through learing
Card Set
Mgt304 Org Change
Mgt 304 Org Change