Shape Political Dynamic (Get people on your side- collaboration- get them to think its their idea)
20-50-30 Rule- Generally 20% embrace change 50% sit on fence and 30% are against it.. Focus on 50
Rationale- Explain rational-e what and why
Opening Moves- Bold Especially if big change
Aiming Point-
Expect Problems- If you expect to have them you'll be better off facing them
Participation- from the top down
Communication* Well and often using different types of comm techniques to get the point accross
Tracking Behavior- of individuals for quality change
Timing- Time it really well
Stress- reduced by change
Support and Commitment- Upper managers gung-ho
Rewards- with change
Trainining and Education
- NOT BEST:
- Negotiation
- Manipulation and Cooperation
- Coercion