-
The racial/ ethnic group with the fastest growing population is
Latinos
-
According to the authors reseach, women earn about how much in comparison with Men?
80%
-
Providing people with assistance to minimize the need to remain apart from others is termed
Mainstreamning
-
which feature makes social work inique among the helping professions?
The broad focus on renas for change
-
The authors conceptualize the need for anaalysis through exploring which 3 factors
Problem, Population, Arena
-
Starting organization or community change involves
research, athering historic information, organizing and coordination
-
when narrowing down data and information, which type will be most useful?
data on overlaps between these categories
-
compliling information on available services and local maps within a community is durectly related to atuding the
arena
-
according to the authors, a hurried and incomplete analysis may be
worse than not completing analysis at all
-
people in a community arent very aware or conseerned that law enforcement is eratic, public transportation is unreliable, and the schools are inferrior, this is most likley
a condition
-
The local family services coalition has gone on record that the amount of low income housing in a community is far too inadequate. The mayor has formed a task-force to study this. this is most likely
a problem
-
A "condition statement" must include information about the
target population, geography,and difficulty facing the population
-
major contributions to the professional knowledge base begin with
journals, then books, then web resources
-
when making data meaningfl for interpretation, comparative data
generally more useful than single statistics
-
in reviewing the liturture on an issue, a worker examines survey data on multiple community problems including health, childcare, and employment at one point in time
time-series comparison
-
a "standard comparisson" approach is wuseful when
comparative data are unavailable
-
when conducting a population analysis, which task below will most likely come last
develop a working hypothesis of etiology
-
an ongoing process that includes a continual commitment to learning, self-reflection and alerting the power inbalances in interactions best describes
cultural humilty
-
despite many requests from client, an agency refuses to hold a Kwanzaa celebration because not all of the participants are African American. this best exemplifies
cultural incapacity
-
"lifts all voices up so that they can be heard" describes which of the following feminist influences in reseacrh
Demystification
-
awareness of ones identity and the identity ascribed to them by the dominant society best describes
double consciousness
-
from Nortons "dual perspective" health workers, SW, and teachers would be part of the
sustaining system
-
"...allow for categorizing ones findings, make sense out of them, and turning seemingly unrelated bits of information into explanatory propositions...." defines
theory
-
when examining problems where human behavior is a factor, it is important to include studing about
stages of growth and development in the population
-
what tem is used to describe the belief that ones ethnic group is superior to others
ethnocentrism
-
in the study of single black mothers with young children, Jackson and Scheines (2005) reseach suggested employment
increases self efficiancy ans decreased depressive symptoms
-
trying to identify the underlying causes of a problem is best known as
etiology
-
simple, direct, linear cause-and -effect relationships are_____ when analyzing social, community, and/or organizational problems
unlikely
-
which statement below best describes reflects a hypothesis of etiology
too few resources cause school dropouts
-
the observation, "the community lacks a sense of cohesion; for the most part, people know few neighbors" is an example of a (n)
contributing factors
-
the hypothesis of etiology frames the change effort in a way that makes it
focused and manageale
-
when may the participants begin to perform an analysis of community and/or organizations?
once a consensus on the hypothesis is achieved
-
this type of community focuses on intimacy, relationships, and traditions
gemeinschaft
-
schools, synagogues, mosques, or political entities are examples of community
structures
-
communities generally have both horizontal and vertical linkages. this means that they are ususally___ systems
open
-
A local mayor states that "our city is like a bee-hive. we all work together towards our common community good" which analogy is whis
organismic
-
which attribute below is the principle strength of systems theory
systems theory provides a framework for analysis
-
human and population ecologistics are ____ to su=ystems theories
closely related
-
in analyzing a community, a SW identifies the need for protection from violence as crucial for many residents. which Maslow needs category is this
safety
-
higher order needs, such as self-seteem and self actualization
cannot be met until lower orders needs are met
-
when people are oppressed because of prejudice and discrimination, which theory is the most direct tool for understanding it
conflict theory
-
very task oriented, this practice modality involves careful study and policy work. it is most directly as example of
social planning
-
when employing a framework for assessing a community the auhtors recomend that the framwwork should be used
as an interactive guide
-
when specifying boundaries for a popluation, underf risks
researching too few people
-
according to the authors, which approach is preferred when assessing need within a particular population
use existing data
-
according to the authors, when determining the community characteristics that is the most relevant and practical unit for the vast majority of interventions is at the __ level
county
-
what is the term for a mental health clinics specific geographical domain
catchment area
-
a community has excellent parks and recreation facilities. which type of capital is this
environmental capital
-
acting in a culturally competent manner may be helped by
examining incongruence between nurturing and sustaining systems
-
"the social act of placing severe restrictions on a group of institution" defines
oppression
-
____ is intimately tied to values and may affect how person feels
prejudice
-
as local (horizontal) and extra-community (vertical) ties expand, what usually emerges
Bureaucratization
-
No persistent pattern of power relationships within a community can be found. what type of structure is this
amorphous structure
-
often viewed as "the agency of choice" ____ agencies arose from religious and secular groups
nonprofit
-
which type of agency is most likely to have the greatest influence that are external
public
-
a team of case managers from different agencies meets every month in order to avoid duplicating services. this is most directly
coordination
-
most core functions of our social order are carried out by
organizations
-
which systems approach focuses n the internal aspects of organizations
closed systems
-
an individual is an organization who is well regarded for help presence, extraordinary personal heroism, and charm may be said to exercise
charismatic authority
-
Mertons "trained incapacity" menas that employees of bureaucracies may become incapable or
meeting the real needs of clients
-
which feature below is a criticism of scientific management
the best way to do a job may be unique to the person doing it
-
human relations theory was
never intended to empower employees
-
McGregors work implies that human services organizations would be wise to follow the guidelines of ___ since social work task are loosely defined
theory X
-
top administrators in a large welfare departmetn decides to thwart new mandates because theses will interfere with thier personal goals. this is an example of
the iron rule of oligarchy
-
one of the primary features of march and simons concepts of "bounded rationality" is that
the quality of decisions is linked to the soundness of information
-
in open-systems model, an organizations process, often referred to as its "technology" are known as
throughputs
-
which component of the open systems model is "cybernetic" and allows for adjusting the sstem
feedback
-
in thier theory of political economy, Wamsley and zald defined "political" as the processes by which the organization
gains power and legitimacy
-
a new SW attending an organizational orientation is told "this is the way we do things here. it is an unwritten rule" this is an indicator of
organizational culture
-
which type f organization is mandated to promote the welfare of the people it serves
human service organizations
-
"to identify the agencys legal basis and reason for existence" is most closely tied to which task below
identify corporate authority and mission
-
A state legislator recieves an appropiation from federal governemnt in the form of a lump sum, and guielines for allocating the monies are left to the state. thies appropriation was most likely
a block grant
-
private agencies may sometimes be thought of as "quasi-public" because
they often get funding from contracts and grants provided by governmental agencies
-
donation of material goods to an agency is an example of
in-kind contributions
-
the boundary drawn byt he organization between eligible and ineligible clients is known as its
domains
-
an agency attracts many clients but only serves the best-fitting full-pay ones. this is called
domain creaming
-
"boundary control" the ability of the agency to reflect clients it does not want, tends to be greatest in the
for profit sectors
-
as a general rule, which type of regulatory body cerifies the operations of the whole organization
accrediting bodies
-
a community buys a computerized systems to enable agencies to share case information and provide better services. this tends to foster
cooperation
-
a good mission statement
specifies problems, population served, and general outcomes
-
when clients dont recieve entitled benfits due to rigid, even illogical rules, it is mose likely because of
bureaucratic disentitlement
-
a research examines an organization and discovers that no one is really in charge
collegial
-
many studies over the years have identified as major factors that contributes to increased job satisfaction and decreased turnover. which factor is it
role clarity
-
in this managerial model, management is open to feedback and subordinates are allowed some self-direction on routine matters. which model is this
the human relations model
-
"timelines" in an organization is used to measure how long clients have to wait for service. which type of standard is this
quality accountability
-
a job description should be crafted and written from the
job analysis
-
in order to ensure that employees performance is appropiately monitored, a well-designed human resources system will have
a performance-apprasial system
-
defining participants includes
indentiying the client system
-
examing the system capacity for change include
assessing general opennes and commitment to change
-
when generating the working hypothesis about etiology (cause and effect relationships) the change agent should focus on
the most significant contributing factors
-
which phrase below will result in a working intervention hypothesis? "developing an adult day care program"
will provide families with respide
-
a person or group becomes part of the initiator system when they
begin to take steps to bring change
-
in community level change efforts, getting approval tends to be ___formal than when working in organizational settings
less
-
the target population is
sometimes the same as the client system
-
"secondary beneficiaries" are known as the
support system
-
the "controlling system"
has authority to approve implementation
-
the organization or unit formally designated responsability for the area of the proposed change is
host
-
the "implementing system"
lies within the "host system"
-
in general, the change agent system that gets things started is ___ the action system
smaller than
-
when examining the systems capacity for change, the SW needs to focus on
team building and group development
-
a change agent assesses the systems funding, staff, facilities, and equipment needed for a change to take place. this assesses the
availability of resources
-
a group recomends that a time-limited trial of a new intakes procedures be initiated within the welfare office to evaluate if this is wothwhile. this is a
project change
-
which type of change poses the greatest risk for the change agent
personal change
-
a group poses a change in how the caseworkers interview clients. if this is approched as a policy change, it may be enforced. if approched as a practice change, it may be
discretionary
-
after decisions have been made regarding who or what needs to be changed and what systems need to be involved the next step is
selection of tactics
-
the authors place a great deal of emphasis on understnading which context
political and economic
-
which factors do decisions makers often take into account, even before considering how urgent a needed change me be
cost
-
Lewins force-field analysis" approach compares
supporting and opposing forces
-
when assessing the oppositions, it is important to find out both the reason behind the opposition and the
intensity of feelings
-
the authors defines "strategy" as the
overall-all efforts to ensure that a proposed change is accepted
-
an intervention that is planned, to evoke sfecific reactions, involve interaction with others and goal oriented is
tactics
-
which value is advanced by the authors when considering tactics
careful, professional judgement
-
if the target system opposes change and/or the allocation of resources and is not open to further communication, the best strategy is
contest
-
the steps needed to free client system members from real or percieved participation barriers defines
empowerment
-
a worker presents a well research and crafted presentation to the agencys board of dirctors that advances the need to greatly expand refugee services. this tactics is
education
-
which tactic involes absorbing or including people from the target system into the action system
cooptation
-
when lobbying elected officials, it is important to be mindful that they have critical conserns about
cost and social impacts
-
a member of the action system insists that they fully support a change but secretly work against it. which tactic does this call for
contest
-
which strategy is most non-reversible and should not be considered as the first option
contest
-
intentially breaking a law (and insisting that it be enforced) is characteristic of
civil disobedience
-
both the host and the controlling systems are indifferent and could not care less about the change goal. the strategy approach should be
campaign
-
whose rights take preseidence over the wishes of the action system
clients
-
according to the authors, implementation is
a process
-
when starting goals as outcome terms, one should include the target popluation
boundary, and an expected result or outcomes
-
in writing up a plan for intervention, the organizer provides specific details conserning procedures that will need to be followed this is
process objectives
-
according to the authors, a time frame is an outcome objective should not exceed
a year
-
the phrase "as measured by.." denotes a
criterion for measuring ans objectives sucess
-
process objectives identify the major components and
an order to achieve the outcome objective in sequence
-
when specifing a rsult for a process objective, it must
be concrete and observable
-
in order to avoid conflicts between "traditionalists" and "innovators" the authors recomend
planning for overlap between the planners and implementers
-
according to the authors, the critical issue of managing change efforts is
keeping on the schedule
-
when planning for change a interventions "bottom line" is if it
improved the conditions or qulaify of life for the target population
-
when compiling periodic reports, Rapp and poertner (2007) recommed writing for the
uniformed reader
-
a tool that incooperates theory into the developmetn and evaluation or problems is a
a logic model
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