housekeeping department will maintain all master keys in a secure area
only the coordinator and the managers will have access to the key lock box
each key will be labelled on beased on the section
a master control sheet must be used to sign in and out all keys
the PM supervisior will conduct a key audit to unsure all keys are accounted for
Employees must secure keys to their persons at all times while on shift
SOP for lost and found
log all info the item
if item is valuable contact security or your managers immediately
hold item for 3 months(if valuable hold for 6months)
keep item locked in a safe place
only coodinator and managers to have access to L&F room
assign a code to item for inventory tracking number
wait for guests to contact hotel
at end of waiting period, person who found items gets first night of resusal
if unclaimed send to charity
scheduling factors
senority
overtime policies
historical statistics
bc labor standards
requested time off
staff meetings
carryovers
a checkout room which is left dirty until the next day. when? heavy checkout day (sunday) with light arrivals
workload factors
job duties
room layout/amenities
definition of loss prevention
the act of reducing theft within a business by employees and customers
components of loss preventions
professional hiring practices
employee identification
training new hires
supervise employees
key control
restrict access
how do we keep housekeepers safe
prevention -stretching and health
proper tools for the job
PPE - personal protective equipment
SOP's - training for each and every task/ situation
4 areas within a hotel to green
waste
energy
purchasing
water
details waste
recycle, post consumer recycled paper products, donate shampoo and soaps, recycle linens, guest recycling program, install refillable dispensers in bathrooms
details water
install low flow showerheads
dual flush toilets
automate all faucets in public areas
cleaning chemicals that do not require rinsing
recycle gray water from laundry operations(gardern)
reuse of towel and linen
details energy
train colleagues to control room temps
keep blinds closed in summer and open in winter
turn off lights and electronics
EMS-enegergy management system
detail purchasing
purchasing from socially responsible suppliers
avoid used of styrofoam in packaging
plan for purchasing,
purchase quality linens that have longer life expectancy
RONE-wood products purchasing policy
Green hotels
fairmount royal york installed energy efficient fluorescent lighting at a savings over $57,000 annually
Green chemicals
natural ingredients
no perfumes
biodegradable
little or no rinsing required
little or no toxicity(high LD50)
no aerosols
green seal certified
how would hotels certify?
hotel must be certified
certification must be independent
certification must be based on objective and measurable standards.