Accommo quiz

• create a checklist that mirrors your standards
• start the door
• move the clockwise around the room
• move from top to bottom
• use your sense touch sight smell
• finish where you started

• document
• starts with a guideline(WHY)
• Lists procedures
• lists records to be kept
• lists positions SOP pertains to
• list consequences if not followed

• housekeeping department will maintain all master keys in a secure area
• only the coordinator and the managers will have access to the key lock box
• each key will be labelled on beased on the section
• a master control sheet must be used to sign in and out all keys
• the PM supervisior will conduct a key audit to unsure all keys are accounted for
• Employees must secure keys to their persons at all times while on shift

• log all info the item
• if item is valuable contact security or your managers immediately
• hold item for 3 months(if valuable hold for 6months)
• keep item locked in a safe place
• only coodinator and managers to have access to L&F room
• assign a code to item for inventory tracking number
• wait for guests to contact hotel
• at end of waiting period, person who found items gets first night of resusal
• if unclaimed send to charity

• senority
• overtime policies
• historical statistics
• bc labor standards
• requested time off
• staff meetings

a checkout room which is left dirty until the next day. when? heavy checkout day (sunday) with light arrivals

• job duties
• room layout/amenities

the act of reducing theft within a business by employees and customers

• professional hiring practices
• employee identification
• training new hires
• supervise employees
• key control
• restrict access

• prevention -stretching and health
• proper tools for the job
• PPE - personal protective equipment
• SOP's - training for each and every task/ situation

• waste
• energy
• purchasing
• water

recycle, post consumer recycled paper products, donate shampoo and soaps, recycle linens, guest recycling program, install refillable dispensers in bathrooms

• install low flow showerheads
• dual flush toilets
• automate all faucets in public areas
• cleaning chemicals that do not require rinsing
• recycle gray water from laundry operations(gardern)
• reuse of towel and linen

• train colleagues to control room temps
• keep blinds closed in summer and open in winter
• turn off lights and electronics
• EMS-enegergy management system

• purchasing from socially responsible suppliers
• avoid used of styrofoam in packaging
• plan for purchasing,
• purchase quality linens that have longer life expectancy
• RONE-wood products purchasing policy

fairmount royal york installed energy efficient fluorescent lighting at a savings over $57,000 annually

• natural ingredients
• no perfumes
• biodegradable
• little or no rinsing required
• little or no toxicity(high LD50)
• no aerosols
• green seal certified

• hotel must be certified
• certification must be independent
• certification must be based on objective and measurable standards.
• include a comprehensive evaluation
• be industry accepted