MGMT Chap 10 Terms

  1. Bureaucratic immunity
    the ability to make changes without first getting approval from managers or other parts of an organization
  2. cohesiveness
    the extent to which team members are attracted to a team and motivated to remain in it
  3. Cross–functional team
    a team composed of employees from different functional areas of the organization
  4. Cross–training
    training team members to do all or most of the jobs performed by the other team members
  5. Employee involvement team
    team that provides advice or makes suggestions to management concerning specific issues
  6. forming
    the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms
  7. gainsharing
    a compensation system in which companies share the financial value of performance gains, such as productivity, cost savings, or quality, with their workers
  8. Individualism–collectivism
    the degree to which a person believes that people should be self–sufficient and that loyalty to one’s self is more important than loyalty to team or company
  9. Interpersonal skills
    skills, such as listening, communicating, questioning, and providing feedback, that enable people to have effective working relationships with others
  10. norming
    the third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop
  11. norms
    informally agreed–on standards that regulate team behavior
  12. performing
    the fourth and final stage of team development, in which performance improves because the team has matured into an effective, fully functioning team
  13. Project team
    a team created to complete specific, one–time projects or tasks within a limited time
  14. Self–designing team
    a team that has the characteristics of self–managing teams but also controls team design, work tasks, and team membership
  15. Self–managing team
    a team that manages and controls all of the major tasks of producing a product or service
  16. Semi–autonomous work group
    a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service
  17. Skill–based pay
    compensation system that pays employees for learning additional skills or knowledge
  18. Social loafing
    behavior in which team members withhold their efforts and fail to perform their share of the work
  19. storming
    the second stage of team development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it
  20. Structural accommodation
    the ability to change organizational structures, policies, and practices in order to meet stretch goals
  21. Team diversity
    the variances or differences in ability, experience, personality, or any other factor on a team
  22. Team level
    the average level of ability, experience, personality, or any other factor on a team
  23. Traditional work group
    a group composed of two or more people who work together to achieve a shared goal
  24. Virtual team
    a team composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task
  25. Work team
    a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes
Card Set
MGMT Chap 10 Terms
Chapter 10 terms