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Operations Chapter 11
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Create
procedure
project
program
process boundaries
process turnaround capability
process turnaround time
scalable process
management process
operational process
industrial process
business process
subprocess
activity
process mapping
macro flow chart
functional activity flow chart
task-procedure flow chart
as-is flow chart
to-be flow chart
process charter
executive champion process owner
working process owner
work team member
functional expert team member
process analysis
time-and-motion study
handoff
mistake-proofing
process management
control point
business process management system
rules engine
workflow management system
workflow engine
document management system
straight-through processing (STP)
queuing management system
universal queuing management system
business process reengineering (BPR)
key process
balanced scorecard approach
balanced scorecard
key performance indicator
stoplight indicator
benchmarking
benchmark
Six Sigma
Master Black Belt (MBB)
Black Belt (BB)
Green Belt (GB)
SIPOC diagram
kaizen
Lean management
value stream
non value activities
value stream map
just-in-time (JIT) approach
Lean Six Sigma
agile management
Author
Kathlaen
ID
143535
Card Set
Operations Chapter 11
Description
Business Process Excellence in Financial Services
Updated
2012-03-24T23:04:40Z
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