the amount of products or services that an organization can produce in a given time
labor-intensive technology
a process in which people must do most of the work
capital-insentive technology
a process in which machines and equiptment do most of the work
plant layout
the arrangement of machinary, equiptment, and personel within a production facility
planning horizon
the period during which an operational plan will be in effect
the objective of operation planning (the 4 steps)
selecting a planning horizon, estemating market demand, comparing market demand with capacity, adjusting products or services to meet demand
purchasing
the activites involved in obtaining required materials, supplies, components, and parts from other firms
inventory control
the process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs
material requirements planning
a computerized system that integrates production planning and inventory control
Just-in time inventory system
a system designed to ensure that materials or supplies arrive at a facility just when they are needed so that storage and holding costs are minimized
scheduling
the process of ensuring that materials and other resources are at the right place at the right time
Malcolm Baldridge National Quality Award
an award given by by the president of the united states to organizations that apply and are judged to be outstanding in specific managerial tasks that lead to improved quality for both products and services
quality control
the process of ensuring that goods and services are produced in accoradance with design specifications