Bus 100 Ch 10

  1. A systematic program of reinforcement to encourage desirable behavior
    Behavior modification
  2. A team of individuals with varying specialties, expertise, and skills that are brought together to achieve a common task
    Cross-functional team
  3. A situation in which employees own the company they work for by virtue of being stockholders
    Employee ownership
  4. Making employees more involved in their jobs by increasing their participation in decision making
  5. A theory of motivation based on the premise that people are motivated to obtain and preserve equitable treatment for themselves
    Equity theory
  6. Our need for respect, recognition, and a sense of our own accomplishment and worth
    Esteem needs
  7. A model of motivation based on the assumption that motivation depends on how much we want something and on how likely we think we are to get it
    Expectancy theory
  8. A system in which employees set their own work hours within employer-determined limits
  9. A theory of motivation suggesting that employees are motivated to achieve goals that they and their managers establish together
    Goal-setting theory
  10. Job factors that reduce dissatisfaction when present to an acceptable degree but that do not necessarily result in high levels of motivation
    Hygiene factors
  11. Expanding a worker’s assignments to include additional but similar tasks
    Job enlargement
  12. A motivation technique that provides employees with more variety and responsibility in their jobs
    Job enrichment
  13. A type of job enrichment in which work is restructured to cultivate the worker-job match
    Job redesign
  14. An arrangement whereby two people share one full-time position
    Job sharing
  15. A motivation technique in which managers and employees collaborate in setting goals
    Management by Objectives (MBO)
  16. A sequence of human needs in the order of their importance
    Maslow’s hierarchy of needs
  17. An employee’s feelings about his or her job and superiors and about the firm itself
  18. The individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way
  19. Job factors that increase motivation but whose absence does not necessarily result in dissatisfaction
    Motivation factors
  20. The idea that satisfaction and dissatisfaction are separate and distinct dimensions
    Motivation-hygiene theory
  21. A personal requirement
  22. Permanent employment in which individuals work less than a standard work week
    Part-time work
  23. The things we require for survival
    Physiological needs
  24. A compensation system under which employees are paid a certain amount for each unit of output they produce
    Piece-rate system
  25. A team of knowledgeable employees brought together to tackle a specific problem
    Problem-solving team
  26. A theory of motivation based on the premise that behavior that is rewarded is likely to be repeated, whereas behavior that is punished is less likely to recur
    Reinforcement theory
  27. The things we require for physical and emotional security
    Safety needs
  28. The application of scientific principles to management of work and workers
    Scientific management
  29. The need to grow and develop and to become all that we are capable of being
    Self-actualization needs
  30. Groups of employees with the authority and skills to manage themselves
    Self-managed teams
  31. The human requirements for love and affection and a sense of belonging
    Social needs
  32. A group of workers functioning together as a unit to complete a common goal or purpose
  33. Working at home all the time or for a portion of the work week
  34. A concept of employee motivation generally consistent with Taylor’s scientific management; assumes that employees dislike work and will function only in a highly controlled work environment
    Theory X
  35. A concept of employee motivation generally consistent with the ideas of the human relations movement; assumes that employees accept responsibility and work toward organizational goals, if by so doing they also achieve personal rewards
    Theory Y
  36. The belief that some middle ground between his type A and type J practices is best for American business
    Theory Z
  37. A team consisting of members who are geographically dispersed but communicate electronically
    Virtual team
  38. A team of exceptionally highly skilled and talented individuals brought together to produce significant change
    Virtuoso team
Card Set
Bus 100 Ch 10
Business 100 Chapter 10