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The evoking of a shared or common meaning in another person is called _________
Communication
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The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the __________.
Message
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_ _____ ____ is the window through which we interact with people and influence the quality, accuracy, and clarity of the communication.
A perceptual screen
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When a supervisor sends a message to a diverse workgroup, both parties should be sensitive to __ ____ _____
A perceptual screen
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Reflective listening does not
Emphasize more strongly the role of the communicator
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All of the following are included in reflective listening
- Affirming contact
- Clarifying the implicit
- Silence
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Use _____ _____ if one of your employees is expressing thoughts and feelings about a problem, especially if exhibiting discomfort or anxiety.
Affirming contact
-
Information overload for employees can result from
A failure to filter and disseminate information selectively
-
A barrier to effective communication is ______ _______
status differences
-
- Minimizing jargon and technical language
- Encouraging formation of non-hierarchical working relationships
- Providing cross-cultural training
All of these can be used to ______ _______
Overcome barriers
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The use of information technologies reduces status differences as a barrier to communication because
It encourages the formation of a non-hierarchical working relationship
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Richness in a communication message refers to
The ability of the medium to convey the meaning
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______ ________ has a high data capacity but a low information richness
Written communication
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A main method in overcoming physical separation as a barrier to communication is ___ ___-__-___ ________
more face-to-face communication
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________ are a communication medium moderate in both richness and data capacity
Emails
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Studies show that emails or computer mediated communication, can result in an increase of _______
Flaming
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Emails encourage
- Flaming
- Decreasing speed of group decisions
- Overloading of information
-
The use of new technologies encourages _______
Polyphasic
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Polyphasic activity is
Doing multiple things at one time
-
Defensive communication can lead to
Strained working relationships
-
A result or outcome of defensive communication is
- Increased non-working time
- Retaliation
- Aggression and abuse
-
A sergeant referring to one of their officers as a loafer because they are never around when paper needs to be written is an example of ______
Labeling
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Catherine Crier (News Anchor) has four basic rules to prevent defensive communication. What are they?
- Define the situation
- Clarify the person's position
- Acknowledge the person's feelings
- Bring the focus back to the facts
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A defensive tactic where an individual attempts to manipulate and control others is __ _____ _____
A power play
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Characteristics of non-defensive communication and behavior is _____, _____, _____
- Informative
- Realistic
- Controlled
-
As much as 65% to 90% of the content of a message sent is through ______ _______
Nonverbal communication
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Many of today's communication technologies limit or eliminate __________ forms of communication.
Nonverbal
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In nonverbal communication, the study of body movements is called ________
Kinesics
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The best way to determine if someone is lying is to look for _______
Inconsistencies in nonverbal cues
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The study of an individual's perception, seating arrangements, and use of space is called _____
Proxemics
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Friends typically interact within the _____ _____ _____
Personal distance zone
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______ is an important method for determining if a message has been received and understood
Feedback
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______ _______ is a strong emphasis by work groups and effective teams
Shared leadership
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_______ requires skills in communication and listening, negotiating, and cooperative and helping others
Empowerment
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____ ____ is a small number of people who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable
Work team
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An emergent group is known as an _______
informal group
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Autonomous work groups are also known as ___-____ ______
self-managed teams
-
According to the group development model, the following issues need to be addressed
- Interpersonal
- Task
- Authority
-
According to the group development model, the following issues need to be addressed as part of the groups authority issues
- Who is in charge
- Management of power and influence
- Who has the right to tell whom to do what
-
A characteristic of a well-functioning group is
People express both their feelings and their thoughts
-
Dependence on guidance and direction is what stage of group development
Forming
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______ requires team members to feel they are part of the team for further progression in group development
Forming
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_____ requires team leaders to adopt a coaching style due to team challenges
Storming
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_____ ______ negativity influences group cohesiveness
Internal competition
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Cooperative rewards in work teams will impact _____ __ ______
Accuracy of performance
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________, ___________, __________ all relate to a group's efforts to complete an assignment
- Seeking information
- Coordinating activities
- Testing ideas
-
The contributor role in a team is usually occupied by someone who
Provides data and necessary information for problem solutions
-
__________ requires team leaders primary role to be one of recognition
Adjourning
-
______ ______
- Teams don't always follow forming, storming, norming, and performing model
- Teams experience conflict at different times and in different contexts
- Groups don't always progress from one state to another
- Groups alternate between periods of inertia and progress with bursts of energy
Punctuated equilibrium
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___, ____ _____, _____ are interpersonal issues that need to be addressed according to the group development model
- Trust
- Personal comfort
- Security
-
Characteristics of top management can predict organizational characteristics according to the _____ ____ _____
Upper Echelon Theory
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_____ _______ defines a member of a quality circle who makes sure everyone is focused on the same problem and all have an opportunity to contribute
Gatekeeping communication
-
____ _____ is a term used to describe a devil's advocate who challenges the thinking of the CEO and other top executives
Wild turkey
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The standards that a work group uses to evaluate the behavior of its members are called ____ __ _____
Norms of behavior
-
The behavior norms expected within work groups and considered the most important from the organization's perspective are known as _____ ____ __ _____
Organizational culture and credo's
-
Consensus decision making, shared leadership, open discussion of information concerning problems confronting the group is _____ ___ __ _____ ____ _ ____
Positive norms of behavior within a group
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