1. A client's computer has bluescreened twice in the same day. Which of the following locations could be accessed to find the stop code?
    Event Viewer - System Log
  2. A user says that the laptop screen has gone blank even though the computer is on. Which of the following is the EASIEST way to eliminate the laptop screen as a possible cause?
    Connect an external monitor to see if it displays.
  3. A user states that they have purchased memory to upgrade their laptop. The user wants a technician to install this memory. Which of the following steps are needed to install the upgraded memory?
    Verify new memory is compatible with laptop model>power down system>access memory module>put on antistatic strap>remove old memory>install new memory>replace memory module>reboot system>verify system recognizes new memory size.
  4. When a technician moves a dynamic hard disk from one computer to another, the disk type displayed in Disk Management will be:
  5. The user reports that a computer will not turn on after a new motherboard, processor and HDD were installed. After inspection, power is getting to the computer but it does not POST. Which of the following is the MOST likely cause for this issue?
    The processor is installed incorrectly.
  6. A technician is replacing a processor that is attached perpendicular to the motherboard. Which of the following processor types is needed?
    Slot 1 processor
  7. A user states that their laptop shuts down when they use the laptop in on their lap but it does not shut down when they use it on the desk. The problem continues when the technician uses compressed air to clear dust from the heatsink. Which of the following explains the issue?
    The user is blocking the intake for the system fan.
  8. A user states that the system time continuously resets when the power goes out. Which of the following battery types would the user MOST likely replace?
  9. The fan on a power supply has stopped spinning completely due to dust collection. Which of the following is the BEST way for a technician to correct this issue?
    Remove and replace the power supply.
  10. After installing a second IDE hard drive on the same IDE cable as the primary hard drive, neither drive is recognized by the system. Which of the following is the MOST likely reason for this to occur?
    The jumpers on the hard drives are not correctly set.
  11. A technician needs to get into the BIOS of a PC, but finds a password is required to enter the BIOS. The password was never given to the technician. Which of the following methods, by default, in MOST PCs will remove the BIOS password?
    Remove the CMOS battery.
  12. Which of the following commands will display the network address of the local machine from which it is run?
  13. Which of the following commands can be used to change a file from read-only to a writable state?
  14. A user reports they get the following message when connecting a USB drive to their system: 'This device can perform faster'. Which of the following should they do?
    Continue to use the drive. This is an indicator a USB 2.0 device was plugged into a USB 1.1 interface.
  15. A user states that when the computer is turned off for a few days then turned back on, the clock is not set properly. Which of the following is the MOST likely cause?
    CMOS battery failure
  16. A customer states their LCD in their laptop is getting darker the more they use it. The customer has maximized the brightness of the LCD with the function keys. Which of the following would be the NEXT logical solution?
    Check and replace the back light.
  17. A customer states their laptop is running low on batteries, but when they plug it into the wall outlet, it still operates on battery power. They have tried using a different power cord, but the results are the same. Which of the following will BEST resolve the issue?
    Replace the motherboard.
  18. A technician builds a new computer and loads the latest operating system on the machine. After the operating system is installed, the technician checks the device manager and ensures all hardware devices are working properly. After playing a sound file, no sound is produced. Which of the following will MOST likely ensure there is sound?
    Check to see if there is a second sound driver and install it.
  19. A workstation that is reporting memory errors that started when a memory upgrade was completed. Which of the following is the MOST likely cause of the errors?
    The new memory was installed in the second bank and runs at a lower speed than bank one.
  20. A user reports that they cannot access the Internet, but can access computers on the local network. Which of the following commands is BEST to use to isolate the problem?
  21. When powering on a computer, a screen appears alerting that the date and time is not set. Which of the following is MOST likely the result?
    Bad CMOS battery
  22. A technician is installing CAT5e plenum cable to add another computer station on the other side of the building for a small office. Which of the following would the technician FIRST have to consider?
    Distance of the cable being run
  23. Which of the following is the correct switch to display command line utility help options?
  24. A technician has installed Windows Vista Ultimate and is setting up the Media Center. When the technician goes to watch TV, Media Center displays an error of no TV tuner installed. The TV tuner is installed with the correct drivers. Which of the following is the solution to the problem?
    TV tuner codec was not installed.
  25. A technician is tasked with replacing the wireless network card in a laptop. After performing the replacement tasks, the laptop cannot pick up any wireless signals. Which of the following is the MOST likely cause of the problem?
    The antenna leads were not reconnected.
  26. A customer explains they cannot use headphones through the audio ports on the front side of the computer. Upon a visual inspection, the cable leading from the front audio panel to the motherboard is properly connected and the device manager does not show any issues. Which of the following would need to be done to enable to front panel audio ports?
    Change the BIOS settings or the jumpers.
  27. A technician replaced a floppy drive and now the front indicator light is consistently illuminated. Which of the following is the cause for this?
    The data cable was put on backwards.
  28. A user reports the system runs fine for a few minutes and then freezes or locks up. Which of the following is the BEST cause of this issue?
    Fans are failing.
  29. A technician is replacing an internal hard drive in a laptop. Which of the following hard drive types is the technician MOST likely using?
    2.5" SATA HDD
  30. A technician has ordered a replacement motherboard. The existing motherboard processor did not fit in the replacement motherboard. Which of the following did the technician fail to confirm when ordering the replacement motherboard?
    Socket type
  31. A client would like to increase their wireless coverage throughout the building. Which of the following is the BEST device to install?
    Wireless AP
  32. A technician is working on a PC that may have malware. Which of the following should the technician try FIRST?
    Boot the PC in Safe Mode.
  33. A technician receives a computer that has a virus. Which of the following should the technician perform FIRST?
    Identify the malware.
  34. A technician is setting up an email account on a smart phone. To ensure that messages read on the phone will be marked as read when viewed on the computer, which of the following should the technician configure?
  35. A computer that has dynamic IP addressing is not receiving an IP address. Which of the following is MOST likely the problem?
  36. A client is having trouble connecting to the Internet. The client is using a static IP address and is able to connect to other devices on the network via IP address only. Which of the following is MOST likely the problem?
  37. Before installing a second hard drive in a PC, which of the following should a technician consider?
    Power supply wattage
  38. A computer briefly turns on, and then turns off. The computer does not stay on long enough for a user to get into the BIOS. Which of the following tools should a technician use FIRST to help determine the problem?
    Power supply tester
  39. The Device Manager in Windows XP shows that an incompatible device driver is installed. Which of the following BEST describes the icon that is displaying next to that device?
    Yellow exclamation point next to device
  40. A technician finished installing antivirus software. Which of the following should the technician perform NEXT?
    Update antivirus signatures
  41. A user's hard drive has failed due to harsh conditions of their workplace. Which of the following hard drive types should a technician recommend?
    Solid state drive
  42. A technician has received a computer that has onboard video. The VGA connector on the motherboard is broken. Which of the following should the technician try FIRST?
    Install a video card
  43. Which of the following files is permanently excluded from being defragmented?
    Paging files
  44. Which of the following needs to be done before a hard drive can be formatted?
  45. Which of the following commands can be used to display the MAC address of a network device?
    ipconfig /all
  46. Which of the following commands would be used to initialize a service without rebooting?
    net start
  47. Which of the following networks has gigabit speeds?
  48. A customer wants to eventually upgrade the home network from 100Mbps to 1Gbps, with a hardware upgrade. Which of the following cable types should the technician install to allow the customer to upgrade speeds at a later date?
    Category 5e
  49. Which of the following will disguise internal private IP addresses and ports by assigning external public IP addresses and ports to all packets leaving the network?
  50. A technician just finished correctly installing a new power supply into a workstation and cannot get the unit to power on. Which of the following would be the FIRST step for the technician to take?
    Verify the PSU's voltage selector switch is set properly.
  51. Which of the following operating systems contains a Program Files and a Program Files (x86) folder?
    Windows Vista Ultimate 64-bit
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