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action-centered listening style
a listening style associated with listneres who want messages to be higly organized, consie and error-free
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ambushing
listening carefully toa message and then using the information later to attack the sender
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American Sign Language
a visual rather than auditory form of communication that is composed of precise hand shapes and movements
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Chunking
placing pieces of information into managable and retrievalbe sets
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Content-centered listening style
a listening style associated with listeners who focus on the facts and details of a message
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conversational narcissism
engaging in an extrem amount of self-focusing during a conversation, to the exclusion of another person
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defensive listening
viewing innocent comments as personal attacks or hostile criticisms
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dialogue enancers
supporting statements such as "I see" or "I'm listening" that indicate we are involved in a message
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empathy
the process of identifying with or attempting to experience the thoughs, beliefs, and actions of another
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four "Rs" of listening
the four components of the listening process: receiving responding, recalling and rating
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gap fillers
listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue
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hearing
the physical process of letting in audible stimuli without focusing on the stimuli
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listening
the dynamic, transactional process of receivin recalling rating and responding to stimuli messages or both
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listening gap
the time differnece between our mental ability to intrepret words and the speed at which they arrive at our brain
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listening style
a predominate and preferred apprach to listening to the message we hear
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message overload
the result when senders recieve more messages than they can process
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mindless
being unaware of the stimuli around us
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multitasking
the simultaneous performance of two or more tasks
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nonjudgmental feedback
feedback that describes another's behavior and then explains how that behavior made us feel
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opinions
a view or judgment or appraisal based on our beliefs or values
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paraphrasing
restating the essence of a sender's message in our own words
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people-centered listening style
a listening style associated with concern for other people's feelings or emotions
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pseudolisten
to pretend to listen by nodding our heads looking at the speaker smiling at the appropriate times, or praticing other kinds of attention feignings
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rating
evaluating or assessing a message
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recalling
understanding amessage storing it for future encounters, and remembering it later
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receiving
the verbal and nonverbal acknowledgment of a message
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responding
providing observable feedback to a senders message
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second-guess
to question the assumptions underlying a message
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selective listening
responding to some parts of a message and rejecting others
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talkaholics
a compulsive talker who hogs the conversational stage and monopolizes encounters
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time-centered listening style
a listening style associated with listeners who want messages to be presented succinctly
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working memory theory
a theory that states that we can pay attention tos everal stimuli and simultaneously store stimuli for future reference
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