Business 100 chapter 6 part 3

the ability to influence others

One holds all authority and responsibility, withy communication usually moving from top to bottom

one who gives authority to employees and allows subordinates to work as they choose with a minimum of interferance; communication flows horrizontally among group members

one who holds final responsibility but also deligates authority to others, who helps to determine work assignments; communication is active upward and downward

the act of chooseing one alternative from a set of alternatives

the discrepancy between an actual condition and a desired condition

the coordination of efforts directed at imporving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of cotinuous quality imporvement

oral communication skills, written communication skills, computer skills, computer skills, critical thinking skills