BUS520 - 1

empowering associates that allows them to take personal responsibility for the whole job

based on a common purpose that honors diversity of thought, creates enourous synergy and leads to ongoing breakthroughs.

• being guided by a vision of possibility;
• having a powerful purpose that gives meaning to people's lives and work;
• the soul of our organization

our situations and circumstances may not be nearly as set in stone as we think they are

the study of individuals and groups within an organizational context, and the study of internal processes and practices as they influence the effectiveness of individuals, teams, and organizations

• individual characteristics: beliefs, values and personality.
• Individual processes: perception, motivation, decision making, judgement, commitment, control.
• Group characterisstics: size, composition, structural properties.
• Group processes: decision making, leadership.
• Organizational Processes: goal setting, appraisal, feedback, rewards, turnover, stress, etc.

• 1. key competencies that underlie and integrate the next three components
• 2. the individuals in organizations
• 3. leaders and teams in organizations
• 4. the organization itself

an effective employee understands what affects their behavior before attempting to influence others. Internal and external factors shape behavior

effective organizations have leaders who can integrate customer, employee and organizational goals.

all employees must understand their jobs and organizational design

the management of change involves adapting an organization to the demands of the enfironment and modifying the actual behavior of employees.

• 1. self
• 2. communication
• 3. diversity
• 4. ethics
• 5. across cultures
• 6. teams
• 7. change

• select, develop, assess and promote employees
• (Amex, Bank of America, Exxon-Mobile, John Hancock, Merck & Co., and AT&T)

• most basic of 7 competencies.
• indludes the KSAs to access your own strengths and weaknesses, set and pursue professional and personal goals;
• balance work and personal life;
• engage in new learning - including new or modified skills, behaviors, and attitudes

sequence of work-related experiences occupied by a person during a lifetime. Doesn't imply success or failure, no absolute standards to evaluate, should examine subjectively and objectively

involves making decisions about an occupation and engaging in activities to attain career goals. Cultural factors play a role in careers.

is the individuals choice of occupation, organization, and career path

• includes the KSAs to use all modes of transmitting, understanding and receiving ideas, thoughts and feelings:
• verbal,
• listening,
• nonverbal,
• written,
• electronic, etc.

identifying concrete, specific examples of behavior and its effects

process of integrating information and emotions in a search for shared meaning and understanding - uses questioning skill

ability to ask for information and opinions in a way that gets relevant, honest and appropriate responses

facial expressions, body movements, and physical contact that are often used to send messages.

refers to detecting and understanding another person's values, motives, and emotions.

presenting ideas, information and emotions to others, either one-to-one or in groups

the ability to transfer data, information, ideas, and emotions by means of reports, letters, memos, notes, e-mail messges, and the like.

includes the KSAs to value unique individual and group characteristics, embrace such characteristics as potential sources of organizational strength, and appreciate the uniqueness of each individual

• fostering en environment of inclusion
• learning from those with different perspectives, backgrounds
• embracing conscientiousness, respect
• communicating a commitment to workwith others
• providingleadershhip - walk the talk
• applying laws and policies

• Primary -
• age/generation,
• race, ethnicity,
• gender,
• physical abilities and qualities (size, features, disabilities),
• sexual orientation

• Secondary -
• education,
• work experience,
• income,
• marital status,
• religious beliefs,
• geographic location,
• parental status,
• behavioral style

• identifying and describing the principles of ethical decision making and behavior;
• assessing the importance of ethical issues in considering alternative courses of action;
• applying governmental laws and regs as well as employer's rules of conduct in making decisions;
• demonstrating dignity and respect for others;
• be honest and open in communication

occurs when an indivisual or team must make a decision that involves multiple values.

includes the KSAs to recognize and embrace similarities and differences among nations and cultures and then approach key organizational and strategic issues with an open and curious mind.

is the dominant pattern of living, thinking, feeling, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations.

For a culture to exist it must be shared by major group or society, be passed on from generation, shape perceptions, judgments and feelings as well as subsequent decisions and behavior

those deeply held beliefs that specify general preferences and behavious and define what is right and wrong.

• understand and appreciate unique characteristics;
• identify work related values, individual and group making decisions;
• understand and motivate employees with different values and attitudes;
• communicating in the language of the employee;
• taking assignments in foreign country;
• addressing issues through a global minde set

viewing the environment from a woldwide perspective, always looking for unexpected trends that may create threats or opportunities for a unit or an entire organization "thinnk globally, act locally"

includes the KSAs to develop, support, facilitate, and lead groups to achieve organizational goals.

• determining circumstance when a team approach is appropriate;
• engaging or leading the process of setting clear performance goals for the team;
• participating in or providing leadershipin defining responsibilities for the team and its members;
• apply decision making methods that are appropriate for the teams goals, issues, etc.;
• resolve personal and task related conflicts;
• assess a person's own performance and the teams.

includes the KSAs to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies in a person's area of responsibility

• apply the 6 previously discussed competencies;
• provide leadershhip in the process of planned change;
• diagnose pressure for and resistance to change in specific situations;
• apply systems model of change to introduce organizational change;
• seek and apply new knowledge in the pursuit of constant improvement.

the willingness to take reasonalbe chances by recognizing and capitalizing on opportunities while also recognizing their potential negative outcomes and monitoring progress toward goals

speed x connectivity x intangibles = blur

every aspect of how organizations operate and change in real time

every transaction has both tangible (monetary)and intangible value (reputational)

the new world in which we will come to live and work