managemnt ch. 6

  1. The reporting structure and division of labor in an organization.
    organization chart
  2. A form of organization that seeks to maximize internal efficiency.
    mechanistic organization
  3. An organizational form that emphasizes flexability
    organic structure
  4. An aspect of the organization's internal environment created by job specialization and the division of labor.
  5. The degree to which differentiated work units work together and coordinate their efforts.
  6. The assignment of different tasks to different people or groups.
    division of labor
  7. A process in which different individuals and units perform different tasks.
  8. The procedures that link the various parts of a organization to achieve the organization's overall mission.
  9. The legitimate right to make decisions and to tell other people what to do.
  10. The number of subordinates who report directly to an executive or supervisor.
    span of control
  11. The assignment of new or additional responsibilities to a subordinate.
  12. The assignment of a task that an employee is supposed to carry out.
  13. The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance.
  14. An organization in which high-level executives make most decisions and pass them to lower levels for implementation.
    centralized organization
  15. An organization in which lower-level managers make importantdecisions.
    decentralized organization
  16. Uits that deal directly with the organization's primary goods and services.
    line departments
  17. Units that support line departments.
    staff departments
  18. Subdividing an organization into smaller subunits.
  19. Departmentalization around specialized activities such as production, marketing, and human resources.
    functional organization
  20. Departmentalization that groups units around products, customers, or geographic regions.
    divisional organization
  21. An organization composed of dual reporting relationships in which some managers report to two superiors-a functional manager and a divisional manager.
    matrix organization
  22. A structure in which each worker reports to one boss, who in turn reports to one boss.
    unity-of-command principle
  23. Temporary arrangements among partners that can be assembled and reassembled to adapt to the environment.
    dynamic network
  24. A person who assembles and coordinates participants in a network.
  25. Establishing common routines and procedures that apply uniformly to everyone.
  26. The presence of rules and regulations governing how people in the organization interact.
  27. Interdependent units are required to meet deadlines and objectives that contribute to a common goal.
    coordination by plan
  28. Units interact with one another to make accommodations in order to achieve flexible coordination.
    coordination by mutual adjustment
  29. A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
    strategic alliance
  30. An organizaiton skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.
    learning organization
  31. An organization in which top management ensures that there is consensus about the direction in which the business is heading.
    high-involvement organization
  32. An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and tchniques that result in high-quality goods and services.
    total quality management (TQM)
  33. A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of producers and consumer.
    ISO 9001
  34. The systematic application of scientific knowledge to a new product, process, or service.
  35. Technologies that produce goods and services in low volume.
    small batch
  36. Technologies that produce goods and services in high volume.
    large batch
  37. A process that is highly automated and has a continuous production flow.
    continuous process
  38. The production of varied, individually customized products at the low cost of standardized, mass-produced products.
    mass customization
  39. An operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement.
    lean manufacturing
  40. A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed.
    just-in-time (JIT)
Card Set
managemnt ch. 6
management ch. 6