MGMT 340 C3

• cognitive - the opinion or belief segment of an attitude
• afffective - the emotional or feeling segment of an attitude
• behavioral - an intention to behave in a certain way toward someone or something

dissatisfaction expressed through behavior directed toward leaving the organization

EE satisfaction will rub off to customer

any incompatibility between two or more attitudes or between behavior and attitudes

the degree to which EE believe an organization values their contribution and cares about their well-being

dissatisfaction expressed through active and constructive attempts to improve conditions

dissatisfaction expressed by passively waiting for conditions to improve

dissatisfaction expressed through allowing conditions to worsen