MGMT 340 C1

• plannin - define goals
• organizing - organizing structure
• leading - direct and coordinate workers
• controlling - monitoring, comparing, correcting

decision making, planning, & controlling

exchanging routine information and processing paperwork

motivating, disciplining, managing, conflict, staffing, and training

socializing, politicking, and interacting with outsiders

A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.

The ability to work with, understand, and motivate other people, both individually and in groups.

The mental ability to analyze and diagnose complex situations.

looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence

the basing of managerial decisions on the best available scientific evidence

a gut feeling not necessarily supported by research

the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals

an area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another

the study of people in relation to their social environment or culture

the study of societies to learn about human beings and their activities

situational factors: variables that moderate the relationship between two or more variables

the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diveerse groups.

improving customer service, people skills, stimulating innovation and change, coping with "temporariness", working in networked org., helping EE balance work-life conflicts, creating a positive work environment

situations in which individuals are required to define right and wrong conduct

voluntary and involuntary permanent withdrawal from an organization