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Speech delivered word for word from prepared text
Manuscript Speech
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Process of pronouncing all parts of word
Articulation
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Study of body movement, gestures, and posture
Kinesics
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Speed at which you speak
Rate
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Synonymous with loudness
Volume
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Believability of speaker or other source of information
Impromptu speech
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Speech that is planned in advance but presented in direct, conversational manner
Extemporaneous speech
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Common cause of nervousness
Poor practice
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NOT proper with respect to use of visual aid
Statistics demonstrated by visual aid should not be rounded off
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Words with more than one dictionary meaning
Equivocal terms
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NOT important with regard to speaker's awareness of audience when choosing speech material
Knowing personal background of introductory speaker
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NOT appropriate opening techniques for speech
Making an apology
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NOT general purpose for making speech
To distract
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Emotional tone of relationship as expressed in messages that partners send and receive defines
Climate
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Excessive written or verbal communication
Message overload
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Arrangement of words in sentence
Syntax
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More pleasant sounding words used in place of more direct, less pleasant terms
Euphemisms
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Response with no spoken words
Non-verbal
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In decision making, what is defined as "when all group members are in agreement"
Consenus
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Human survival skill needed to maintain contact with world
Communication
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Process of deliberately revealing information about oneself that is significant and would not normally be known by others
Self disclosure
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Incorrect thoughts that lead us to believe we have heard message before
Faulty assumptions
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Disconfirming response with more than one meaning
Ambiguous
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Listening that involves listening to understand another person or idea
Informational listening
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Speech that is learned and delivered by rote without written text
Memorized speech
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Feedback
Discernible response of receiver
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John's speech instructor told John he would have to speak louder. John needs to work on
Volume
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Bob debated with himself as to what the correct answer was, but finally chose correct one. Example of
Intrapersonal communication
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Listening where goal is to judge quality or accuracy of speaker's remarks
Evaluative listening
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Objective, emotion-free meanings of term
Denotations
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Misinterpretation of non-verbal symbol
Personal space
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Misinterpretation of verbal symbol
Relative terms
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Highness or lowness of voice
Pitch
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Communication in which two parties involved consider one another as individuals
Interpersonal communication
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Listening where goal is to help speaker solve problem
Empathetic listening
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Worker is drilling hole in street just outside classroom making it nearly impossible for students to hear instructor
Noise
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Ideal time limit for speech
20 minutes
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Pope reads speech word-for-word from prepared text
Manuscript speech
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Linda was attending Optimis Club meeting, after her arrival she was asked to give speech concerning her vocation at the meeting
Impromptu speech
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"dealing with the meaning of words"
Semantics
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Disconfirming response with more than one meaning, leaving other party unsure of responder's position
Ambiguous response
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Receiver focusing on speaker's voice, screening out all other stimuli
Attending
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Communication with refers to those aspects of communication behavior that occur within the individual
Intrapersonal communication
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Sarah is listening to Cathy and trying hard to understand her ideas on the subject
Informational listening
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End sentence in which last word is abbreviated you should use
Period
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Communication which goes beyond doors of your business
External communication
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Communication refers to wholesale distribution of identical copies of same message to persons or receivers unknown to sender and unknown to each other in any sense of interaction
Mass
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Act of attempting to influence behavior and thinking of another person or group of people
Persuasion
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Business communications that are sent to receivers within company
Internal communication
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Words that are pronounced like another word but have different meaning and usually spelled differently
Homonyms
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Complete sentence that describes central idea of speech and usually found in first paragraph
Thesis statement
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Initiates communication process
Sender
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Medium a sender selects to send message
Channel
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External communication includes
Personal letters, Congratulatory notes, Letters of reference
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Approach to conflict resolution in which neither party achieves its goals
Lose-lose
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