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Knowledge Mangement
Practices aimed at discovering and harnessing an organization's intellectual resources.
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innovation
The introduction of new goods and services.
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quality
The excellence of your product (goods or services).
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service
The speed and dpendability with which an organization delivers what customers want.
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speed
Fast and timely execution, response, and delivery of results.
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cost competitiveness
Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.
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management
The process of working with peole and resources to accomplish organization goals.
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planning
The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.
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value
The monetary amount associated with how well a job, task, good, or service meets users' needs.
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organizing
The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.
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leading
The management function that involves the manager's efforts to stimulate high performance by employees.
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controlling
The management function of monitoring performance and making needed changes.
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top - level managers
Senior executives responsible for the overall management and effectiveness of the organization.
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middle - level managers
Managers located in the middle layers of the organizational hierarchy, reporting to top - level executives.
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frontline managers
Lower - level managers who supervise the operational activities of the organization.
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technical skill
The ability to perform a specialized task involving a particular method or process.
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conceptual and decision
Skills pertaining to the ability to identify ad resolve problems for the benefit of the organization and its members.
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interpersonal and communication skills
People skills; the ability to lead, motivate, and communicate effectivelywith others.
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emotional intelligence
The skills of understanding yourself, managing yourself, and dealing effectively with others.
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social capital
Goodwill stemming from your social relationships.
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