Gold Standards

Service Value 1:

I build strong relationships & create Ritz Carlton guests for life.
Service Value #2:

I am always responsive to the expressed & unexpressed wishes & needs of our guests.
Service Value #3:

I am empowered to create unique, memorable & personal experiences for our guests.
Service Value #4:

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
Service Value #5:

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
Service Value #6:

I own and immediately resolve guest problems.
Service Value #7:

I create a work environment of teamwork and lateral service to that the needs of our guests and each other are met.
Service Value #8:

I have the opportunity to continuously learn and grow.
Service Value #9:

I am involved in the planning of the work that affects me.
Service Value #10:

I am proud of my professional appearance, language and behavior.
Service Value #11:

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
Service Value #12:

I am responsible for the uncompromising levels of cleanliness and creating a safe and accident-free environment.

Author

kiwi1121

13008

Card Set

Gold Standards

Description

Service Values

Updated

2010-04-04T04:32:47Z