Operations Management

The chosen competitive strategic objectives of the firm.

The actual competitive strengths of the firm relative to its competition. To be sustainable, a _____________ must not only be unique, it must be difficult to imitate or copy. (Example: Southwest and Delta-Song)

Those characteristics of the product/service that makes your customers prefer you over your competitors.

Those characteristics of the product/service required for you to begin to compete.

The two types of supply chain strategies:

Efficient, low-cost supply chain (supply chain strategy)

Flexible, fast supply chain (supply chain strategies)