Is responsible for delivering the product or service of the organization.
Provide value for the customer at the lowest cost by making
for the operations
and by managing the transformation
Decisions the operations manager must make:
Process, quality, capacity, and inventory
Functions in the organization.
Operations, Marketing, and Finance.
Planning and controlling the transformation process (how things are done) and its interfaces.
Selection, organization, and control of resources to produce a good or service.
The Operations Function