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ITIL v3
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1. Which of the following are true of processes:
A. Measurable
B. Deliver specific results
C. respond to triggers
D. deliver outcomes to customers or stakeholders
E. All of the above
E.
2. All Service owers are accountable for:
A. delivery of specifice service
B. performing activities required for the service
C. continual improvement for service
D. change management for service
E. all the above
F. . a,c,d
G. a,b
F.
3. The RACI model stands for
A. React, Advise, Consult, Investigate
B. Response, Action, Consult, Inform
C. Responsibility, Accountability, Consilt, Inform
C.
Author
Anonymous
ID
127337
Card Set
ITIL v3
Description
The Information Technology Infrastructure Library (ITIL)
Updated
2012-01-12T05:09:53Z
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