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four elements of relatioship marketing
database technology, database marketing, monitoring relationships and customer relationship management
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product life cycle
progression of a product through introduction, growth, maturity, and decline stages
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introduction stage
first stage of a product lifecycle, in which a firm works to stimulate sales of new market entry
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growth stage
second stage of the product lifecycle that begins when a firm starts to realize substantial profits from its investment in a product
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Maturity stage
third stage of the lifecycle in which industry sales level out
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Decline stage
final stage of the product lifecycle in which a decline in total industry sales occur
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New product planning process steps
idea generation, screening, business analysis, concept testing, test marketing, commercialization
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idea generation
getting ideas from many sources. Suggestions from customers, sales force, research and development specialists, competing products, suppliers, retailers and independent investors
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Screening
Separate ideas with commercial potential from those that cannot meet company objectives
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business analysis
assessing the new products potential market, growth rate and competitive strengths
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concept testing
subjects the product idea to additional study before its development by involving consumers through focus, and instore polling groups, surveys
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test marketing
purpose is to verify that the product will perform well in a real life environment
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commercialization
the product is ready for full scale marketing; can expose the firm to substantial expenses
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customer service
level of customer service the distribution activities supports
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transportation
how the firm ships its products
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Inventory control
quantity of inventory the firm maintains at each location
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Protective packaging and materials handling
how the firm packages and efficiently handles goods in the factory, warehouse, and transport terminals
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order processing
how the firm handles orders
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warehousing
distribution systems location of stock and the number of warehouses the firm maintains
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five modes of transportation
rail, water, truck, pipeline and air
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advantage and disadvantage of rail
can hold alot of stuff, but infrequent shipments
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advantage and disadvantage of water
low pricing, but very slow speed
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advantage and disadvantage truck
very extensive availability at different locations, but high costs
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advantage and disadvantage pipeline
frequent shipments but slow speed
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advantage and disadvantage air
very fast speed, but very high costs
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major developments in the history of retailing
variety stores, department stores, mass merchandisers, (discount house, off-price retailers, hypermarkets and catalog retailers)
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elements of promotional strategy
personal selling, advertising, sale promotion, public relations, direct marketing, and guerrilla maketing
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4 methods of promotion budget
- percentage of sales method
- fixed sum per unit method
- meeting competition method
- task objective method
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percentage of sales method
a budget in which a dollar amount is based on a percentageof past of projected sales
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fixed sum per production unit
budget in which a predetermined amount is distributed to each sales or production unit
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meeting competition method
a budget that simply matches competitors outlay
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task objective method
development of budget based on the evaluation of the firms promotional objectives
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pricing objectives
- profitability,
- volume
- meeting competition
- prestige objectives
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profitability objectives
setting prices with profit in mind. purpose of profit maximizaton and target return
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volume objectives
set a minimal acceptable profit level and seek to maximize sales. sales maximization and market share
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meeting competition objectives
seeks to simply meet competitor prices; deemphasizes the price element of the marketing mix and focus strongly on non variable prices
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prestige objectives
establish a high price to develop and maintain an image of quality and exclusiveness
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