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Understanding Final
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The multiplier effect
Challenges for
managers today
Principle functions of management
Levels of management
Areas of management
Resources used by managers
Types of managerial roles
Principle skills of a manager
People-centered practices
Classical management viewpoints/theories
Behavioral management viewpoints/theories
Quantitative
viewpoints/theories
Contemporary management viewpoints/theories
Perspectives among international managers
How companies expand internationally
Principal economic systems
Barriers to international trade
Organizations promoting international trade
Hofstede’s cultural dimensions
GLOBE Project’s cultural dimensions
How organizations respond to uncertainty
The adaptive cycle
Fundamentals of planning
Levels of management and types of planning
SMART goals
Types of goals
Management by objectives
The planning/control cycle
The project life cycle
Strategic positioning
Establishing the grand strategy
SWOT analysis
Porter’s five competitive forces
Porter’s four competitive strategies
The product life cycle
Single product vs. a diversification strategy
BCG matrix
Forecasting
Programmed decisions
Non-programmed decisions
Decision making styles
The rational making decision process
Nonrational decision making models
Explicit knowledge
Tacit knowledge
Evidence-based management
Business analytics
Advantages of group decision making
Disadvantages of group decision making
Participative management
Group problem solving techniques
Decision making biases
Instrumental vs. terminal values
A values model of work-family conflict
Components of an attitude
Ajzen’s Theory of Planned Behavior
Cognitive dissonance
The “Big Five” personality dimensions
Locus of control
Self-monitoring
Self-efficacy
Emotional intelligence
Emotions in the workplace
Distortions in perception
Causal attributions
Performance evaluations and perceptual errors
The General Adaptation Syndrome
The Contemporary Model of Stress
The Model of Occupational Stress
Sources of job-related stress
Personality and stress
The Model of Burnout
Reducing stress and coping strategies
Motivational approaches/theories
Intrinsic vs. extrinsic motivation
Non-monetary ways to motivate employees
Organizational functions fulfilled by formal
groups
Individual functions fulfilled by formal groups
When does a work group become a team
Types of teams
Tuckman’s five-stage theory of group/team
development
Tuckman’s theory of group decay
Why work teams fail
Cohesiveness
Roles
Norms
Functional conflict
Dysfunctional conflict
Ways to stimulate functional conflict
Conflict handling styles
The communication process
Media richness
Barriers to effective communication
Gender-related communication differences
Formal communication channels
Informal communication channels
Improving communication effectiveness through
the active listening process
Negotiation approaches/models
Layers of diversity
Trends that have focused more attention on
workplace diversity
Diversity and competitiveness
Why more women haven’t been promoted to
upper-level management
Intergenerational work conflict
Underemployment
The two approaches to diversity and the work
environment
Barriers and challenges to managing diversity
Morrison’s diversity initiatives
The multicultural organization
Author
hluke34
ID
121731
Card Set
Understanding Final
Description
Comp final review
Updated
2011-12-08T03:34:53Z
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