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Work group vs Work Team
Goal, Synergy, Accountability, Skills
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Types of teams
- Manager led: manager sets goals, context, resources, and process. groups of subordinates function on their own apart from the manager
- Self managed: team has input on objective and authority, manager chooses team and gives power
- Self directed: manager puts together start of the team, but team takes over after that
- Self governing: completely independent
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Most frustrating aspects of teamwork to managers
- In order:
- 1) developing/sustaining high motivation
- 2) minimizing confusion and coordination problems
- 3) fostering creativity and innovation
- 4) developing career goals
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Conditions for successful team performance
- Knowledge and skill: cognitive and social
- Motivation and effort: identifiability and rewards, involvement and challenge, cohesion, team responsiblity, team size
- Coordination of activities and communication: team size, train together, practice, minimize links in communication, set clear performance standards
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Three steps to designing a team
- Task analysis
- People
- Processes and procedures
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Task analysis: levels on member interdependence
- Pooled: more like a group than a team, perform individual work then put it together for final product
- Sequential: assembly line
- Reciprocal: rowing team
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People analysis: three important skills
- technical or functional expertise
- task management skills
- interpersonal skills
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Task management and interpersonal skills
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Sources of team identity
- shared emotion
- trust
- cohesion
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Two masters
- Task: traditional leader, moves things forward
- Diplomat: ensures things happen in a more sensitive way
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