Three basic skills needed for effective communication.
Three communication styles?
don't express feelings/thoughts
do not stand up for themselves
do only what others want to do
try to get your way (bullying/intimidation)
don't consider others rights
attack other person not problem
Express feelings/thoughts w/o hurting others
Stand up for themselves
Defend their rights but respect others
Attack the problem not the person
Of the three communication styles (passive, aggressive, assertive) which is the most important to a healthy relationship.
something is just as important as _______ you say.
When you want to deliver messages that have strong emotional content, consider using _______ messages.
What type of messages help you communicate your feelings positively, w/o blame or name calling?
List 4 techniques for active listening.
rephrase or sumarize
what the other person has said
no for sure what other person said
ask speaker what they think or feel
helps you fully understand what's being said
signal the speaker that you are
nodd head or say "I see" or "Uh-huh"
share in someones disappointment
4 tips for active listening
1. direct eye contact
2. body language
3. signals to show you're interested
4. don't interupt
5. don't assume but focus on what is said
image and identity issues
lack of trust
place in world
person will become frustrated
tolerant of differences
boy vs. girl
use "I" messages to point out a problem you are having with another person
How do acknowledgements and compliments help a relationship?
makes the other person feel good
demonstrates good sportsmanship/good character
HEALTH CHP 10 LSN 2